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“wonderful hotel”
Review of Altapura

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Altapura
Ranked #2 of 29 Hotels in Val Thorens
Certificate of Excellence
Hereford, United Kingdom
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“wonderful hotel”
Reviewed 16 February 2014

This is our third visit to Val Thorens and always find the skiing fantastic. On our first visit to the Altapura, we can only reiterate all of the previous positive reviews regarding the hotel, the staff, food, setting and surroundings are all perfect. We will be back next year.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Billington127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 17 February 2014
Dear Billington127,

Thank you very much for your compliments and for your loyalty !
It's so gratifying to get so many nice lines from accustomed guests.
We'll try to be even better on your next visit...

Have a wonderful summer and we look forward to welcoming you next year !

Frédéric Carbonnel,
GM Altapura*****, Villa Marie*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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Chicago
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 February 2014

Really a fantastic place for a vacation. Service was perfect. Every need was anticipated by the staff. They went out of their way to please. This was really unexpected base on many precious trips to Europe. Access to more trails than you can ever imagine. Will definitely be back.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jtjf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 10 February 2014
Dear Jtjf,

What a pleasure to receive all this compliments : a lot of energy for us to keep on improving Altapura !

Please visit us again, we'll be proud and happy to make you feel at home again...

Frédéric Carbonnel
GM Altapura***** & Villa Marie*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2014

We stayed here from 25th Jan - 1st Feb 2014. This is the best ski hotel we have stayed in. The service and attentiveness of staff matches the best in Asia for 5* hotels (usually the best service in the world) and beats anything we have seen in Europe or North America. Our room was beautiful and always spotless. When we arrived, we were shown around the hotel. Luggage was efficiently dealt with and ski equipment taken to our lockers which are secure and excellent. The ski shop and staff are brilliant. The Enfants Terribles restaurant may not have any Michelin stars, but the quality of the food matches or beats a number of 2 star restaurants we have been to. The spa was excellent and well equipped. The location of the hotel was good - true ski in / out and a hot chocolate awaited on return at 4:30 pm. Downsides - the hotel is a little out of town (but they drop you off / pick you up) and the restaurant bill can be a little slow in arriving - that's it!

Room Tip: Any deluxe room or suite will impress if it is piste facing - the views from the rear are not so imp...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CDM101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 3 February 2014
Dear Sir,

What a pleasure to read your nice words and to be compared to the excellence all over the world...
It is so good energy and help us to keep on working on every service and to still improve every little moment. I will share this with the entire team of 115 staff members.

We hope to see you very soon !

Frédéric CARBONNEL
GM Altapura***** & Villa Marie*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
145 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 5 January 2014

Stayed at this hotel for a week over new year. We had been ridiculously delayed on our journey to the hotel, but on arrival at the hotel we received a warm and efficient welcome from the hotel staff, they even kept the restaurant open for us and the food ordered was not charged. We had a duplex suite with a cabin room which was a great space for the 5 of us. Although we did find the layout upstairs a little strange with an open bath in the room and a cupboard like toilet, with a very strange door! Plenty of storage space, additional bathroom with walk in shower downstairs, Nespresso machine and wonderful views. The restaurant, bar and relaxation areas are very good and beautifully decorated. The spa however is very small and at times very busy and noisy with loads of children running about. Maybe child free times would be a good idea! Les Enfants Terrible is a great restaurant with lovely staff, although the night clubby music is a bit wired. The staff at the hotel really make your stay worthwhile, they are lovely people who try their utmost to make your stay perfect. Frederick you have a wonderful team. Ski in ski out, ski shop on site! All in all a very relaxed laid back 5 star hotel, we'll worth the stay, would highly recommend.

Room Tip: Rooms VERY warm
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel-happy08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 30 January 2014
Dear Travel-Happy,

We'd like to thank you for your coments about Altapura !
I will share with the all team how great you find them, It is always a pleasure to serve guests who appreciate every detail we try to put in the whole hotel, at every moment...
During your next stay, we'll try to be even better !

Frédéric Carbonnel,
GM Altapura*****, Villa Marie*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
194 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 4 January 2014 via mobile

We treated ourselves one a family lunch here. Sitting in the sun on the terrass enjoying hip music drinking a lovely white wine, we gathered and sat down inside at a table overlooking the beautiful mountain range. I had a sea basket with half lobster and a douzen of large prawns; perfectly fresh and tasty. The food quality, service and price are still really good realising you are seated top notch.

Stayed January 2014
Helpful?
1 Thank H B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 30 January 2014
Dear H B,

We are really proud you had an excellent lunch experience at Altapura !
Next step will be to discover the rooms, the spa and the two other restaurants !...
We'll be happy to make this discover exceptionnal !

Frédéric Carbonnel,
GM Altapura*****, Villa Marie*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 January 2014

We stayed for 7 nights and were excited by the welcome which was excellent and considerate. The staff in the ski shop are fantastic, friendly, helpful and knowledgable. The view from our room is spectacular and the food is top notch. However, that is where the positives end. The service at meal times is dreadful and you wonder if you will ever receive what you have ordered. Housekeeping is poor and attention to detail is lacking. We were horrified one night when a guest from the adjoining room (who we did not know) entered our room from the adjoining door which had not been locked. We had suspicions that someone had been in our room, however dismissed it because privacy and security should be expected at any hotel let alone a supposed 5 star hotel. Val Thorens is a fabulous ski location, however if you are looking for 5 star accommodation we can not recommend Altapura.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JOLsy212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 5 January 2014
Dear Mrs & Mr Voigt,

As I personaly told you two days ago, I am very sorry that a child from the adjacent room forced the door to enter in your room. We saw the parents and we had the apologies from them too.
It is unfortunate you have a general negative opinion on you stay while everything was doing very good so far. We will experience this incident so that never happens again. To be very precise you could have mentionned nothing was missing in your room except maybe a ski pass and we of course paid it for you.
We wish you once again a wonderful new year !

Frédéric Carbonnel
GM Altapura***** & Villa Marie*****
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Raanana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 December 2013

Third visit to this fantastic hotel, feels like home!
Used to travel to posh hotels around the world, this is a very different experience! A five star rated hotel with all the usual facilities, but with an extraordinary staff that really goes the extra mile for the guests. Always at your service, aiming for the utmost pleasurable stay for any guest. The hotel is managed by the fabulous Frederic Carbonnel. I hope the Sibuet family (owners of this hotel) appreciate this unbelievably caring manager, who makes it his personal goal to care for each and every guest as if he was the owner.
In addition, the hotel design is very welcoming, a modern interpretation of ski chalets, the fire is always lit in the fire place adjacent to the bar and dining area and the dinner buffet is very generous and upscale.
This hotel offers ski-in ski-out which is super easy, and is located in a perfect spot with so many different slopes for all levels.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ShlomitAviram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 30 January 2014
Dear Shlomit & Amit,

Thank you so much for your wonderful lines about Altapura and our everyday work !
This helps us to improve again the quality and we'll make your next stay even better...

I hope 2014 to be full of moments of happiness for you and the all family.

Frédéric Carbonnel
GM Altapura*****, Villa Marie*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Altapura

Property: Altapura
Address: Rue du Soleil, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Val Thorens
#2 Luxury Hotel in Val Thorens
#2 Ski-In / Ski-Out Hotel in Val Thorens
#2 Family Hotel in Val Thorens
#2 Spa Hotel in Val Thorens
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Altapura 5*
Number of rooms: 88
Official Description (provided by the hotel):
Altapura, a hotel in Val Thorens, the highest resort in Europe in the heart of the 3 Valleys, the largest ski area in the world, delights all those who love the great outdoors, winter sports and a fine style of living. ... more   less 
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Also Known As:
Altapura Hotel Val Thorens

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