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“Easter Skiing”
Review of Altapura

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Altapura
Ranked #2 of 29 Hotels in Val Thorens
Certificate of Excellence
london
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Easter Skiing”
Reviewed 18 June 2014

This was the second time we have stayed here and the hotel was excellent as ever. A really stylish hotel with very comfortable beds, however it would be good to have a choice of pillows. The spa was superb and the pool great after a day on the slopes. Food in all restaurants is of a high standard with many different options and the you can eat at the L'Enfant Terrible on the half board option which is great value and it is definitely worth a visit if you are staying here.

Room Tip: A high room facing the slopes is worth the extra
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LondonCatnip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 21 June 2014
Dear LondonCatnip,

We'd like to thank you for your nice lines about Altapura !
It helps a lot to have this energy to keep on improving our hôtel...

We'll be happy to receive you during the next season, starting nov 29...

Warm Regards,

Frédéric Carbonnel,
GM Altapura***** & Villa Marie*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
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English first
Glasgow, United Kingdom
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 May 2014

Great treatments, Great Spa. Pricey drinks for Val T but thats what you expect in a 5* Hotel.
We were not staying here, just having treatments and they were all great. Hotel is superbly kitted out however no balconys in the rooms! would have been dissapointed if I had been staying purely for the lack of balcony no other reason. Nice that Val T is keeping up with it's mountain neighbours and having some nice new 5* Hotels.

Will be back for the spa and drinks

  • Stayed April 2014, travelled with family
    • Value
    • Service
Helpful?
1 Thank Gilly108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 17 May 2014
Dear Gilly 108,

A big thanks for your post about our spa !
We'll be always be happy to welcome you and if you want to try one of our three restaurants or even better our rooms, we'll make it as good as the massages...
We have 5 rooms with balcony, just make your choice !

Warm regards,

Frédéric Carbonnel
GM Altapura***** & Villa Marie*****
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Greater Melbourne, Australia
Level Contributor
111 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 22 April 2014

We were in Duplex room (N°502) that is perfect with 2 kids: 2 beds in the living room for kids and parental suite on the 1st floor.
The room is very nice, modern and incredibly quiet with a nice direct view on the slopes.

The Buffet and Laiterie restaurants are at the top (good service and good food).
The concierges are very efficient and attentive for any request.
The SPA is great with a nice inside/outside swimming pool located just under “Plein Sud” ski lift. SPA has also 2 Sauna, 1 Hamman and very good massages after ski.

The hotel is directly located on the “Plein Sud” slope close to major ski lift such as Peclet, Plein Sud or Moutiere, very convenient to join very quickly any part of the ski resort.

Ski shop is very pleasant and staff very professional.

In brief, Altapura is the perfect hotel for discovering Val Thorens resort in very luxury but casual atmosphere.

Room Tip: Take a room with view on the "Plein sud" slopes.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicolas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 24 April 2014
Dear Nicolas N,

We are all very happy to read your lines about Altapura and we hope to see you soon to make you live more magic moments !!

Warm regards,

Frédéric Carbonnel
GM Altapura***** & Villa Marie*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2014

Well…that was the ski conditions. To be expected in April. Freeze/thaw. Like skiing on toast 1st thing am, perfect circa 10-12 as you got some traction…then, like soup in the afternoon. I'was like Barbados - blue skies and warm sun; long boozy lunches, then back to the ranch at 4pm for some nod.

The Altapura was super. Faultless. Hip, slope-side, nice rooms, 3 restaurants. Staff were very helpful and attentive. Super food. Great experience.

Lovely spa.

Only downside are noisy sprogs in the pool and running in and out of the sauna's. Its the parents fault. English; their version of "parenting"…how embarrassing! (I am one myself…and I do have children too)

Not a lot the hotel can do I guess. "They pays their money"….thereby giving them "Carte Blache" for their offspring to run riot.

Suggestion: only allow children in the Igloo until they go blue - that would keep 'em quiet….for a while anyway!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 21 April 2014
Dear Simon F,

Thank you a lot for your nice report about Altapura !

We are very concerned by the attitude of the children at the spa, even if we can't educate kids & parents...
This is why we made the spa reserved only for adults everyday after 7pm.

Hope to see you soon !

Frédéric Carbonnel
GM Altapura***** & Villa Marie*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 April 2014

Just returned from a week in Val Thorens, and the Altapura really lived up to expectations. From the moment we arrived we felt welcomed , and nothing was too much trouble. The style was very modern with nice alpine touches. Our adjacent rooms were certainly large enough, and very luxuriously fitted including separate bath and walk in showers. We overlooked the patio and pool area, and were pleased how quiet it was. The location is excellent right on the slopes, genuinely ski in/ski out. Although at the bottom end of the town, there was an excellent free shuttle taxi up to anywhere you wanted, and the walk back down was easy. The convenience of its own ski shop with hire facilities was excellent, and the standard of skis we hired which, whilst they were expensive, were the best we have ever had, and they were happy to swap over to snowboards at no extra charge. We stayed half board, so tried out all three restaurants. The buffet breakfast was excellent, and the buffet supper in there was extensive and varied. We also ate in the speciality Cheese Fondue restaurant which was outstanding, and the generous allowance towards the A la Carte restaurant meant tremendous options during the stay. Our teenage children loved the high tech bedrooms, as well as the movie selection. The gym area was small and adequately equipped, but could benefit from a rowing machine and slightly lighter dumbbells. We did not try the Spa but the pool area and saunas were wonderful, and a great way to round off a hard days skiing. Above all the modern facilities, it was the staff that made the stay so enjoyable. Always polite and friendly, happy to engage in conversation, and the General Manager took time to ask how we were enjoying our stay on more than one occasion. Whilst Val Thorens is not the most attractive resort in the alps, it is snow sure and probably has the best and most extensive ski area on its doorstep, and I think you would struggle to find a better hotel in Val Thorens to stay at. We enjoyed it so much, we are planning to go again next year.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 15 April 2014
Dear David B,

Thank you a lot for your long report about Altapura !
You'll always be welcome and you'll be able to test the Spa...

Warm Regards from the entire team.

Frédéric Carbonnel
GM Altapura***** & Villa Marie*****
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The Hague, The Netherlands
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 April 2014

This was absolutely the best wintersport experience i ever had. The hotel is situated directly on the slopes, so we could enjoy our afternoon cocktail right after our ski-session. The interior is very cozy and warm, our room and especially our bed was super comfortable. We stayed with our family in a duplex room, which was perfect for our kids as well. The service in the hotel was excellent, because the staff paid close attention to our kids and the chef made a porrige for our son every morning! The service staff in the buffet restaurant is always smiling and very helpful. Awesome fondue restaurant with many different cheese fondue options. I had a massage in the spa which was very professional and relaxing. I can recommend to everyone. The General Manager in the hotel has contact with all the guests and he made sure that our holiday was perfect! We are definitely coming back next year!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L_Marie80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 10 April 2014
Dear L_Marie80,

Hartelijk dank voor uw reactie !

The entire Team is really proud to read your great lines about Altapura.

We hope to see welcome you back very soon...

Warm regards,

Frédéric Carbonnel
GM Altapura***** & Villa Marie*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
110 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 8 April 2014

Altapura is one of the few 5 stars hotels in Val Thorens, located in the middle of the ski slopes. The hotel is very nicely decorated in a contemporary style and it has all amenities expected from such an hotel: spa with swimming pool, good breakfast, very useful concierge, ski shop, 3 restaurants.
However, rooms are extremely small (despite taking a club which is advertised for 3 persons (!), and our room had a bad smell.
In our view the hotel is a little too big hence a bit crowded. The hotel is very expensive maybe not the best value for price of its category.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ACandEdM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frédéric C, Directeur général at Altapura, responded to this review, 10 April 2014
Dear ACandEdM,

We are very sorry to read that despite the good points, we didn't succeed to reach your expectations.
As long as you liked Val Thorens, we'll always be happy to receive you in our restaurants or for a massage to enjoy what you liked at Altapura !

Frédéric Carbonnel
GM Altapura***** & Villa Marie*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Altapura

Property: Altapura
Address: Route du Soleil, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Val Thorens
#2 Luxury Hotel in Val Thorens
#2 Spa Hotel in Val Thorens
#2 Family Hotel in Val Thorens
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Altapura 5*
Number of rooms: 88
Official Description (provided by the hotel):
Altapura, a hotel in Val Thorens, the highest resort in Europe in the heart of the 3 Valleys, the largest ski area in the world, delights all those who love the great outdoors, winter sports and a fine style of living. ... more   less 
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Also Known As:
Altapura Hotel Val Thorens

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