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“5* prices but 2* service”
Review of Hotel FitzRoy

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Hotel FitzRoy
Ranked #8 of 29 Hotels in Val Thorens
Certificate of Excellence
Reviewed 1 March 2014

The hotel has been very nicely renovated, with lovely rooms and great spa. The location is perfect. However, rooms are extremely small (despite booking a prestige room, our room was approx 30m2) and service is not professional. First day the room was not properly cleaned and we had to call reception 3 times to get somebody to react.. despite very expensive prices, and the 5* rating, staff are almost all internship/ seasonal young people with no experience of customer service.

Room Tip: ask specifically for a big prestige room
  • Stayed: February 2014, travelled with family
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2  Thank ACandEdM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephane V, General Manager at Hotel FitzRoy, responded to this reviewResponded 22 March 2014

Hello,

We appreciate the time you took to post your review on tripadvisor.
Our teams work in the permanent concern to maintain the level of service that you expect. This is a real disappointment to know that you could not enjoy the quality of our services.
We would like to apologize for any inconvenience and assure you that we take into account your remarks to improve.
We'd love to see you soon so you can judge yourself of our efforts and consideration given to your comments.
I encourage you to contact me by email to discuss: stephane.vidoni @ hotelsdenhaut.com or by telephone +33 (0) 479 000 478, to organize your next ski trip in Val Thorens.
Best regards,

Stéphane VIDONI
General Manager - Les Hôtels d'En Haut

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Reviews (204)
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81 - 87 of 204 reviews

Reviewed 1 March 2014

This hotel has an excellent location just next to ski tracks and a ski lift.

Hotel has been face lifted this year so decor seemed to be rather polished.

Service quality was at a good level.

Good breakfast.

Excellent spa facilities with a pool, sauna and hammam.

Room Tip: Pick up a room with mountain view.
  • Stayed: February 2014, travelled with family
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Thank Trav_Blogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephane V, General Manager at Hotel FitzRoy, responded to this reviewResponded 22 March 2014

Dear,

We appreciate the time you took to post your review on Tripadvisor.
We were delighted to welcome you to the hotel Fitz Roy ***** Val Thorens.

Your positive comment reward the ongoing work of our teams to maintain the level of service that you expect. It is a pleasure to know that you could fully appreciate our services.

We look forward to seeing you for another stay in one of our property of “Les Hôtels d’En Haut”, namely Hotels Le Val Thorens **** and Fitz Roy***** in Val Thorens and Hotel des Trois Vallees**** in Courchevel.
My staff joins me to send you his friendly remembrance.

Best,

Stéphane VIDONI – General Manager – Les Hôtels d’En Haut

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Reviewed 13 February 2014

We had an amazing stay here Jan 4-18th 2014.Our group was 13 & we had 6 rooms.It was easy for the adults to choose the most suitable rooms for themselves re toilets/bathrooms.The rooms are lovely & the whole hotel had just re-opened from a major make over.Sarah at reception was amazing as were others.Dinner was usually great.Especially when Thomas was on,he really knew how to look after us.Few nights were very tricky when he wasn't on.Although the wonderful chef made it nearly ok.The bar staff were amazing & always so obliging to the kids & us.We two mothers really felt like we had an amazing holiday & barely ventured into the kids (13-18) rooms.But when we did they always looked immaculate.The cleaning staff came twice a day!Where are you now?We would definitely stay again.

Room Tip: I preferred the rooms with bigger bathrooms & on the slope side.
  • Stayed: January 2014, travelled with family
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1  Thank Sally J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric D, Directeur général at Hotel FitzRoy, responded to this reviewResponded 25 February 2014

Dear Sally,

Thank you so much for your kind comments on our Hotel.
It was really great to have your here for 2 weeks.
We already miss you and hope to see you soon,

Kind regards

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Reviewed 12 January 2014

Lovely renovations and in general great staff. In addition to previous review add Sarah on reception,Jonathan and Adrien. The girls in the restaurant are less professional and less careful of their dress- they need to smarten up! Food great and location perfect. Our 3rd trip to the Fitzroy and we hope to go back.

Stayed: January 2014, travelled with family
2  Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

We stayed at the Fitzroy in its second full week of opening (after a recent refurbishment). Overall, they have done a fantastic job - the rooms and communal areas are beautifully designed, tasteful and ambient, so make for a great way to relax after a day of skiing. The other chief plus points are the excellent buffet breakfast, the fantastic ski in/out location and the spa area, which includes a swim jet. We really enjoyed our stay, and wanted to highlight the very good service provided by two of the waiters (Laurent and Olivier), who were thoughtful and attentive.

Given that the hotel has only recently re-opened, it is natural that there should be one or two small teething problems. Providing these issues (e.g. the rather haphazard service at the bar, the unclear billing system, and the lack of amenities, such as an iron, in the room) can be rectified, I would not hesitate in returning to stay at the Fitzroy and in recommending it to others.

Stayed: December 2013, travelled with friends
Thank katefrombath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017
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Stayed: April 2017, travelled as a couple
2  Thank Romain A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 April 2017
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Reviewed 25 March 2017 via mobile
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Stayed: March 2017, travelled with friends
Thank Krzysztof C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 April 2017

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Additional Information about Hotel FitzRoy

Address: Place de L'eglise, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Ski-In / Ski-Out Hotel in Val Thorens
#7 Luxury Hotel in Val Thorens
#7 Spa Hotel in Val Thorens
Price Range: £202 - £603 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel FitzRoy 5*
Number of rooms: 58
Official Description (provided by the hotel):
Le Fitz Roy sits at the Rond Point des Pistes at the heart of the highest resort in Europe. Since its construction, it has been the meeting place for mountain enthusiasts looking to enjoy sophistication and a friendly atmosphere in an understated luxury setting. Guests will find themselves at home, feet up by the fireplace, settled comfortably in the library or cosily cosseted away in one of the 58 rooms. Outside, the terrace affords an uninterrupted view of the peaks that encourages the mind to wander. Inside, the restaurant offers many a gourmet trip for the taste buds while the spa is a place of deep relaxation and restoration. The luxury of timeless surroundings, the quality of service and the art of hospitality come together here to create a home from home for friends, families and couples to enjoy a short break or an entire ski season. ... more   less 
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Also Known As:
hôtel Fitzroy Val Thorens

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