After being assured by Crystal Ski on booking in November, that the hotel was near completion. It was nowhere near ready when we rocked up on 28th Jan for a weeks stay.
None of the rooms were ready and although it was supposed to be re-opened for business the week before, no one was able to inform us before we arrived. If Crystal were monitoring it's progress properly, then they would have been able to see that it wouldn't have been finished in time. The hotel staff and reps were inundated with complaints as we arrived and their answer to everything was to feed all the guests booze! The staff were friendly although they didn't seem to care too much that guests were unhappy. The restaurant was finished and open. The food there is delicious however not hearty enough for after a days long ski. Portion sizes were ridiculously small and everyone had to keep asking for more bread to fill themselves up. I'm sure that when they have completed it, it will be a good place to stay. It's centrally located but not ski in and out as advertised. It's only a few minutes walk to the slopes though. Fortunately, we were put into hotel portillo as a replacement whereas some other guests had to stay in Tango for the duration in rooms which were not finished (some had no heating!!)
Hotel Portillo was delightful. I'd recommend staying there.More
- Free Wifi