My friends and I spent a week skiing in Val Thorens and stayed at Chalet Val 2400. Overall our experience of Val Thorens and the accommodation was positive, however there were a number of issues that came up which I would not have expected from a 4* resort.
We stayed in an apartment which can accommodate 8-10 people. The place was significantly smaller than the pictures suggested. This was not a problem in itself but the size of the apartment did surprise us. There was no bedding for the sofa couch, and once we requested this it was sent up without pillow slips. This is something I would expect was checked before we checked in.
Upon arrival we found that the dishwasher was not working; again I expect that something like this would be checked before we checked in or after the previous people have left. Once we mentioned this to the reception someone was sent to fix it, however the next day it broke again. After that we were forced to operate the dishwasher in it's partially broken state. Considering the resort expects you to clean the apartment thoroughly before departing (or risk loosing your €500 deposit) I expect them to at least provide us with the means to do so.
When we booked we were told there would be a mid-week cleaning service; this never happened. On the first day we were there the sink in one of the bathrooms completely clogged up; it took 2 days for this to be addressed. There was also a limited number of wifi connections; after the first few people logged on the rest of the group was unable to do so as the 'connection was full'. In an apartment that accommodates 10 people we would have thought there would be at least 10 connections available.
In general we had a good stay at Chalet Val 2400, and the majority of the issues we highlighted were addressed by the hotel, but for the price you pay and the level of the resort, we expected a lot more from it.
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- Also Known As:
- Residence Chalet Val 2400 Hotel Val Thorens