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“Never stay here”
Review of Silveralp

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Silveralp
Ranked #25 of 29 Hotels in Val Thorens
Donetsk
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Never stay here”
Reviewed 19 January 2011

Actually, a very awful place. Besides, they will try tocheet you. So, the administration of hotel refused us to accept number. The reason is the penalty for cleaning the room. We, basically, have left number in a good condition, the dishes have been washed up, all things have been left in a good condition (as much as it is possible in so disgusting room), but we only didn't vacuum a floor. And for it from us have torn off... The attention, ladies and gentlemen, neither is a lot of nor a little, 108 euros!!!! The panel from the TV stood out for 40 euros, towels - too for money, a toilet paper, washing-up liquids and other didn't stand out at all. The lift didn't work from time to time. The only thing that managed to achieve is that have twisted missing bulbs. Hot water moved from a copper, therefore it not sufficed all living in hotel. Storehouse for skis is a nightmare: I sobbed each time, leaving there my skis, boots can't be left there categorically - there is too cold and wet. So, don't go there!!! There are a lot of normal cheep hotel in Val-Torense, but not this one.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DanaDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
uk
1 review
Reviewed 19 October 2008

We had a apartment which slept 5. Having stayed in one of Odalys other skiing destinations, this was a big let down for us.

Not up to standard, blood stains on the bed covers, dirty floors, cookers and in need of a good overhaul. Wiring hanging out of walls and very over priced considering the poor decor and upkeep.

Noisy at night, complained to apartment staff on numerous occasions, no security guard on patrol as promised. Came out of our apartment one morning to find a door unhinged and blocking our way to the lift.

The final straw for us, if the ski ing had not been so great we would have left after the first week, no amount of sleeping aids and ear plugs could deafen the sound of drunken unruly people at 0200hrs in the morning continuously,

We have now sent Odalys numerous letters and complaints with photographs to prove our point and to bring the apartments up to a decent standard which is not to much to ask,a number of complaints to Odalys and no one has had the courtesy to reply.

Have had 2 great stays in previous residences, but would not recommend this one if you want peace and quiet, and service as promised.

  • Liked — leaving
  • Disliked — arriving
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Val Thorens hotels

London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2008

Not a bad location, but the experience was somewhat spoiled by the sullen, sulky attitude of the staff. The worst example was when they forgot to open the ski locker room one morning, leaving around fifty skiers waiting around for up to an hour at the start of the day. In our case that meant missing two lessons. Did the company respond to a request for compensation? Not a word.

Stayed April 2008
Helpful?
2 Thank Calum3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 March 2008

Positive: This hotel is reasonably located, practically ski-in/out. Although it's in the lower village away from the shops and sports center, it is right next to the elevator up to a walkway over to the center of town.

Negatives: Do NOT book through voyages-sncf. If you don’t book directly with the Silveralp, their receptionist will not help you (although they were not often at the desk, even during posted opening hours).

The SNCF agent operated out of a ski shop on the other side of town. We had a long wait to rent sheets at a laundry near there. When we arrived at the apartment, we didn't have electricity nor the loft unit reserved. The main agency was no help, putting me on hold for 15 minutes and then cut me off after I started to complain. Luckily, the local representative came by an hour later and got us power. All we could see was a sofa with trundle bed underneath, not beds for 4. We finally found the narrow bunk beds that folded up into the hallway wall.

The apt was small but mostly functional, except for the stove top that only had 1 functioning burner. It was rather run down and needs refurbishing, especially the mattress for the sofa bed. The locker room was extremely small, poorly lit and badly planned with only places for 4 people to sit for putting on their boots, right by the doorway. Luckily, we were on the 1st floor and didn't have to take the single elevator for 8 floors.

You could say that we got what we paid for as the rent was pretty low. But, I’ve stayed in much better places for the same price.

Val Thorens was a nice resort and had decent snow because of the higher elevation. It was worth getting the 3 Vallees ski pass but we only got all the way over to Courcheval one day. It’s a very international area with more non-French speakers than French-only speakers.

Stayed March 2008
Helpful?
1 Thank Americaine-in-Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiltshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2008

Small and grubby apartment,extra for everything including 40 euros for the TV! Great skiing but not a comfy place to go back to after a hard day on the slopes. Expensive ski school,90 euros for 3 mornings and absolutely nothing to do for my 3 year old as she wouldnt have taken the man handling from the ski school instructors atall well. It was my first time skiing and I intend to go on a skiing holiday again but not to this resort,fine if your a multi millionaire but not for the avaerage joe.

Stayed January 2008
Helpful?
1 Thank mrsMWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 January 2008

Stayed for a week. Allot of bad points.

Had to rent towels, towels, covers.
40 euro for a TV.
1 lift for 6 floors.
Smelly, small ski storage
Stuffy / over heated room. made for 5 but 4 people would be a big squeeze.
8am check out.
un-maned reception area.

Good points:

bakery directly opposite main entrance.
ski in / ski out.
good sized balcony.

Stayed December 2007
Helpful?
2 Thank andy16Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 5 Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 1 April 2007

These are comfortable apartments, which are not luxurious or very modern, but are a great place to stay for a ski or outdoors holiday. Two of us stayed in a 5 person apartment which gave us loads of space. However, I wouldn't try fitting more than three people into the 5 person apartment as it would get very crowded. There are three single beds located on an upstairs mezzanine level and the couch in the living area downstairs turns into a double bed. However, if the couch were being used, you would end up with little lounge/dining space downstairs.

On arrival you are given sheets and you must make up your own bed. Towels are also provided at a charge. The beds were really comfortable and the apartment was always toasty warm. You can adjust the heating yourself, though, if it gets too warm. We found the storage space in the apartment to be fine. There is a big wardrobe upstairs and also one in the hallway.

The reception area only opens for about 2 or 3 hours per day but we never had any need for them to be open more than this. The location of the apartments is really excellent. You can access the ski slope by walking about 20 metres across the road and the lift that brings you to the main shopping centres of the resort is right next door to the Silveralp. There are shops and restaurants on the same road as the apartment and the nicest bakery ever ("Sucré Salé") is directly across the road - great for croissants for breakfast!

We had great views from our apartment out across the ski slope and the locker area for storing skis is pretty standard.

I only have one small complaint about our stay here and that is to do with the fact that we were woken up many nights by noise in the street outside our apartment. As I said already, the apartment is right beside the main lift that brings you from the lower half of the resort to the upper half and this seems to be a popular route home for rowdy drunken people in the small hours of the morning! Having said that though, this is obviously a problem for all accommodation in the area and the lower half of the resort (where the SIlveralp is) is definitely quieter than the upper half which has all the bars and nightclubs!

I would certainly recommend The Silveralp Apartments for a comfortable stay with skiing virtually to your door!

Stayed April 2007
Helpful?
8 Thank Fairyfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silveralp

Property: Silveralp
Address: Quartier du Soleil, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Val Thorens
Price Range (Based on Average Rates): £
Hotel Class:2 star — Silveralp 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Silveralp Val Thorens

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