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“The Worst Hotel I've EVER Stayed In”

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Residence L'Altineige
Ranked #28 of 29 Hotels in Val Thorens
Reviewed 24 January 2008

I'm not one for slating places, having stayed in some truly dreadful Travelodges/Holiday Inn's etc etc, but the Altineige was absolutelt dire. After the 4 hour coach transfer to the hotel our rep announced that we were first to be dropped off - the rest of the coach looked on in horror as they realised where we'd booked ourselves for the week - they'd done their homework!!

We stepped into the very basic reception area at around 12pm - early, but still in need of a drink and something to eat. However, the (not-so) helpful young lady behind the desk told us to "put your luggage over there and come back at 5.30pm". Erm, no.
Our room was not ready apparently, and so we couldn't change, sleep, shower, or use the loo before occupying ourselves for 5 hours. We trapsed around Val Thorens paying over 130€ for a meal for 4 (two courses each plus one drink), before returning to sleep in the lobby for a few hours. When 5.30pm came, I contemplated returning to the reception - this (truthfully) was the worst hotel I'd ever encountered. Graffiti on corridor walls, doors punched/kicked in... who would stay in a place like this? By the time we reached our room, I'd already written the place off, and correctly, too. The floor was filthy, and the kitchen area had food littering the hob and fridge. There was NO BEDDING, or iron, which had been promised. Only one cupboard with around 10 hangers (for 4 grown men!!), and NO SHOWER HOOK!! At 6ft 5', I really can't be faffing around with a 2ft hose and a 3ft "bath" to kneel in...

Boiling a pan of water took over half an hour on the prehistoric hob, and I'm pretty sure that a few centimetres of tectonic activity occured before hot water was found flowing from the kitchen tap.

After a trip to reception I was told that bedding was not included, and resorted to swiping a few pillows and a sheet from a passing trolley. Even then, in Europe's highest ski resort, a pillow and sheet won't do, and I slept in a snowboard jacket and fleece trousers, shivering.

The very next day I took the initiative and flew back home - I'm not into winter sports anyway so saw no reason to stay.

Take my advice - stay in one of the few 4* hotels if you can afford it - it's not much fun coming in cold and wet, to a room which is... cold and wet. And dirty. With no hangers.

  • Stayed: January 2008, travelled with friends
    • Value
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    • Business service (e.g., internet access)
2  Thank Matt R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 - 60 of 131 reviews

Reviewed 18 April 2006

Family of 5 (2 teenagers) We have just returned from a 2 week stay at the Altineige, Val Thorens. 3 hour transfer from Grenoble but 4 hours on the return to the airport. The hotel is conveniently situated in the main square but is a 5 minute walk from the main ski school / lift area, although you can ski in / out from the locker room exit (but not to ski school). There are plenty of shops, cafes and supermarkets all within a few minutes walk and the 'Sherpa' supermarket will even deliver to your door. Prices are very high though! My heart sank when we entered our apartment - the whole thing was smaller than our master bedroom or entrance hall at home! The wide-angle lens used on the hotel website gives a very deceptive feeling! We are talking seriously basic accommodation here. Imagine the smallest hotel condo and then halve it. The inside of the building is looking very tired.The beds are all very narrow and you have to make them up yourself. There is very little room between the 2 pull out beds and the twin beds (40-50cm) the only thing in the twin room is the beds. No TV but you can hire one for 50 euro per week.It was also very cold and draughty. The kitchenette area is quite well stocked, however there is no kettle, only a filter coffee maker, no oven, no grill (broiler) merely 2 electric hotplates. Fridge and dishwasher were good. There is a half-sized bath with a hand-held shower hose in a teeny weeny bathroom, separate to the one even smaller wc. There is about enough closet space for one person. Although it was listed as having an iron there was none and we could not find the coin-operated washing machines although there are some in the main mall. You are provided with one ski locker regardless of how many people are in your party and as a result we could not fit all our gear in. You may carry your boots to your room but will be fined 40 euro if you are caught wearing them inside the main building. Welcome pack contained coupons for discounts at the Sherpa and 20% of all ski hire etc at CC Sports (Ski Set) which is located in the building. From the 3rd floor you can use a linked walkway to the local mall and shopping thoroughfare. Local mall also contained the Sports Centre and Public Pool. All in all a great challenge for 5 people for 2 weeks, rather akin to Youth Hostelling. On the plus side the weather and skiing was fantastic. Temperatures varied from -11 to +16 C. Lots of sunburnt people around who underestimated the sun - we were using SPF 55. On the downside there is only 1 green run which splits into 2 half way down and a fairly decent selection of blues and reds. However, if you are a capable skiier there is lots to discover if you buy the 3 Valleys Pass and get over to the other valleys in Meribel. Les Menuires or Courcheval. Ski School (ESF) was excellent.

  • Stayed: April 2006
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    • Rooms
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14  Thank aivlys5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
Google Translation

Room Tip: Préférez les étages en hauteur. Pour la vue
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  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank RollandTCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago
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Room Tip: Ne surtout pas louer dans cette résidence
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Stayed: December 2017, travelled with family
1  Thank varoise832017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017
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  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank lau626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017
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  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jerem7628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2017
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  • Stayed: March 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Lauriane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OdalysVacances, Gérant at Residence L'Altineige, responded to this reviewResponded 21 June 2017
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Additional Information about Residence L'Altineige

Address: Place des Arolles, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out
Hotel Style:
#12 Ski-In / Ski-Out Hotel in Val Thorens
Price Range: £49 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Residence L'Altineige 2.5*
Number of rooms: 137
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Also Known As:
Residence Domaines Du Soleil l`Altineige Hotel Val Thorens

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