Eleven members of my family had a late ski holiday in the Chamois d'Or apartments, Val Thorens.
The apartments are well situated adjacent to the pistes. They are typical of self catering ski apartments, small, with bunk beds in the hall and convertible settee/pullout beds in the lounge/kitchen area. The bed linen was provided but beds not made up and there was a charge of 10.20 euros for a towel pack. There was also a deposit of 400 euros per apartment - returnable at checkout after room inspection. The apartments were reasonably clean and equipped.
Unfortunately we booked an evening meal in the hotel - that was a mistake! It was a set menu each evening and the food was very poor - not the food that appeared on the restaurant menu!
One of our party was a complete beginner and she had booked ski lessons with "Proneige Ski School" through our tour operator "Crystal Ski Holidays".
On the second day the instructor "Guillaume" decided to take the class on the "Cascades" chair lift. Despite the fact that many of the class had never been on a chair lift, he gave no instructions. To make matters worse he abandoned the class at the Chalet du Thorens as he had to get back at 12.00. This Chalet is some distance from the resort and many of the class were too scared to attempt to ski back - they took off their skiis and struggled back on foot!
We contacted our Crystal rep, Jon, to complain and he promised to contact the ski school. He phoned back to say the Guillaume was very sorry and that he would apologise and take more care of class the next day. This did not happen and our beginner did not want to go back thereafter.
The class had started off with 15 pupils and by the end of the week there was only 2 left!
Jon visited us at the last day of our holiday to encourage us to complete the Crystal questionnaire and promised to try and get compensation from the ski school.
Needless to say we heard no more about it
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- Also Known As:
- Residence Le Chamois d`Or Hotel Val Thorens