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“Would not return”

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Pierre & Vacances Residence Le Tikal
Moscow, Russia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Would not return”
Reviewed 13 January 2009

The residence is a part of Les Temples du Soleil residences. We stayed there over the New Year 2009 and the week after. Overall it was quite ok if you remember that you are staying in a ‘five-sun’ residence but not a five-star hotel. The apartment was clean and functional although did not look entirely refurbished as they claim on the website. Communal areas looked quite shabby and not properly looked after.

There was a small flat screen TV with a number of French and a couple of Italian and Spanish channels. There were only two channels in English (CNN and Eurosport). Given the number of British people being the guests of the residence some BBC or Sky would seem natural (as would at least one Russian channel given the noticeable presence of Russians). We were not there to watch TV but this is just an illustration of the staff’s attitude toward the guests. They do not seem to care about anything then handing you the keys and giving you your bill. They are not concerned about anything outside their scope.

The check-in time in this residence is 5 pm of which we were aware having arrived about noon after an 11 hour journey from Moscow. We just asked to let us in our apartment as soon as it was possible since our six year old son did not feel well. While waiting we had lunch and wondered around popping in to the reception area from time to time. On each occasion we saw people arriving and going straight to their apartments. We asked why we could not go to any available apartment and had to wait instead of people who arrived noticeably later we were told that we are assigned a particular apartment which is being prepared for us. It was not the case as by 4:30 it was not ready while arriving people were keep going to their apartments. After I asked the receptionist for explanations why our simple request could not be accommodated she called the Head of Reception who appeared to be quite rude but still found an apartment for us immediately. Anyway such simple thing as allocating available apartments to guest arriving earlier or preparing particular apartments for early arriving guests is unachievable for the residence’ management.

We had another set of interactions with the reception desk when my son and I got some virus infection. We had strong fever (over 39C) and asked the reception for assistance in getting medical help (primarily for our six year old son) as none of us speaks French. The reception desk appeared to be indifferent and unwilling to help. It is probably not a part of the duty but unwillingness to help a child characterises their mentality. In similar circumstances in Moscow we would have a paediatrician in 30 minutes at most. In Val-Thorens we were told that a doctor does not come to see such patients and ‘finished for today’ anyway and the emergency told that this was not an emergency. The pharmacy was already closed and would not sell anything without prescription as it was 9 pm (3 hours later we asked the reception for assistance). So we had two people (one of which was six) with 39 degrees fever of unidentified origin and only a couple of portions of anti-fever treatment with a night ahead but no one around (including French doctors) cared.

Val-Thorens is generally a great skiing destination but we will probably go elsewhere next time.

  • Liked — Proximity to slopes
  • Disliked — Reception desk
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Tuttubene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pv_customer_liaison, Customer Liaison Team Representative- Surf PR- Replying on behalf of PV-Holidays at Pierre & Vacances Residence Le Tikal, responded to this review, 18 February 2009
We are sorry to learn that you did not enjoy a high standard of service during your stay at the PV-Holidays Residence Pierre & Vacances Le Tikal.

Our customers’ comfort and enjoyment is our highest priority. We apologise for the inconvenience caused and thank you for bringing the matter to our attention. We would like to inform you that we have been in contact with the management to make them aware of the situation concerning your son, his illness and the difficulty reaching and doctor and pharmacy.

There is a strict procedure in place to complete with concerning customers being allocated their rooms, and we have passed details of this complaint on also.

All of our staff receive comprehensive customer service training, and they take pride in keeping all our customers, who come from all over the world, happy.

Many thanks for taking the time to register your complaint. We monitor all customer feedback to help us provide the best service possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pierre & Vacances Residence Le Tikal

Property: Pierre & Vacances Residence Le Tikal
Address: rue du Soleil, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 45 Speciality Lodging in Val Thorens
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pierre & Vacances Residence Le Tikal 3*
Number of rooms: 64
Official Description (provided by the hotel):
The highest resort in Europe. Residence at the foot of the slopes and at the heart of the resort. Residence with cosy and comfortable apartments ... more   less 
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Also Known As:
Pierre And Vacances Residence Le Tikal
Pierre & Vacances Residence Le Tikal Hotel Val Thorens

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