I have stayed at Westhill Prem. Inn a number of times with the family and previously found the hotel and adjacent pub to be good. We normally eat at the Shepherds Rest pub adjacent to the Prem. Inn. On this occasion we had already eaten and went to the Shepherds Rest for a drink at 8.15pm. We were met with a very pleasant member of staff who showed us to a table and acknowledged that we were only having a drink. I approached the bar and again a very pleasant member of staff took my order for a pint of beer and 3 soft drinks (self + wife + 13yrs + 15yrs daughters). There were a number of tables with much younger children who had clearly finishing their meals/drinks. Whilst my beer was being poured another member of staff purporting to be the manager called his colleague to stop and approach me with the words “do you have id for those two?” I replied that I did not believe that I needed id as I know who they are! Not good enough came the reply and stated that I could not be served without proving my daughter were over 18 due to “his license did not allow children” Whether or not the interpretation of the license is correct I could not comment but how the “manager” approached me was unacceptable. He spoiled our evening with his rude attitude and I will not return to this Prem. Inn. I suggest that this individual is coached/trained as how to speak/approach customers as he is clearly well below acceptable competent standards. On previous stays we have enjoyed a drink before 9pm with our daughters but this was with a different, clearly much more customer friendly, manager.
- Official Description (provided by the hotel):
- Business or pleasure, or a combination of the two with a round of golf? Whatever the reason for your visit, Premier Inn Hotel Aberdeen Westhill puts everything on your doorstep, including business parks, international markets and excellent transport links. Visit the seat of the chief of Clan Irvine at the imposing Drum Castle. Or take your seat for some thrilling action at Union Square cinema complex. Have a round of golf at Westhill, or spend time strolling around the seasonal market held in Aberdeen city centre every three months. Then come back to the hotel for a bite to eat at our Belhaven restaurant, and a great night's sleep in our comfy beds. Directions: Situated along the A944 to Alford, situated next to Tesco. Next to the Shepherd's Rest. Transport and local information: Hazelhead Park Crathes Castle Gardens Aberdeen Train Station 8 miles Aberdeen Airport 7 miles Aberdeen Ferry 8 miles ... more less
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- Also Known As:
- Premier Inn Aberdeen (Westhill) Hotel Aberdeenshire