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“In a sea of overpriced offerings, this is quite good value” 4 of 5 bubbles
Review of Holiday Inn Aberdeen West

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Holiday Inn Aberdeen West
Ranked #1 of 2 Hotels in Westhill
Certificate of Excellence
London, United Kingdom
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“In a sea of overpriced offerings, this is quite good value”
4 of 5 bubbles Reviewed 29 September 2011

I stayed at the Holiday Inn Westhill for 2 nights and found it, relative to the other hotel accommodation on offer in Aberdeen, to be way above average. The locaton is a little out of the way if you are in town for leisure, but as a business hotel it is great. Nice, large, comfy beds, free wireless (for half an hour each day), range of pillows to choose from, really nicely appointed black marble looking bathroom and rich, tasteful decor. Priced competitvely and comes off much better than other places like Simpsons and Menzies Dyce. Reception desk staff were friendly and helpful (always a nice combination). Only thing that slightly let them down was the breakfast, which was just a plain breakfast bar serving hot and cold food already prepared. Wanted my regular Scottish styled breakfast but it's a small price to pay overall.

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eowyngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 22 November 2011
Dear eowyngirl
Thank you for your review of the hotel, and for rating us so highly in comparison to others that you have stayed in in Aberdeen.
I am sorry that you felt our breakfast buffet was below par - all food is freshly prepared and mainatined during service by a skilled chef, but I do appreciate that you prefer a 'plated' style of service for breakfast.
I hope that you will choose to stay with us again, and assure you that if you do so, our team will be happy to prepare your breakfast personally and to your liking.
Thank you again
Bill Burnett
General Manager
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535 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 September 2011

I came here for business so the price was not contributing. Rooms are clean and pleasant decoration. I do not understand why you need air conditionning in your room in Scotland. For the restaurant, needs to go outside, although they are trying to have excellent service the food is not really good and the personnel not properly trained for there expectation. No free internet connexion.

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gi151175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 22 November 2011
Dear gi51175
Thank you for your review of the hotel.
I am pleased that overall you have enjoyed your stay, but dissappointed that our restaurants did not meet your own needs or perhaps that you had a bad experience.
Please let me assure you that our food reviews are normally very positive but that any feedback such as your own is discussed at team level and specific issues acted upon.

Thank you again
Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 September 2011

I attended this hotel for an overnight stay after attending an exhibition - after a long day it was a pleasure to return to a hotel with a comfortable and stylish bedroom-well furnished and very clean.
Bar Area was relaxing and food served in the comfortable seating area adjacent to the Bar was also top rate - try the hotel special burger ( i know but i was to tired to go into the restraurant ) .
Staff from the reception desk to the bar area where all friendly and accommodating.

Will keep this hotel in mind for my next visit.

  • Stayed August 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 22 November 2011
Dear Patridge
Thank you for your recent stay at the hotel and for your great review. All comments for guests are shared with the team here and it is always a pleasure to receive such positive feedback.

I hope we will see you at Westhill again when you are next visiting the area.

Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 20 September 2011

Attended a wedding at this hotel at the weekend. What a lovely place. Service from the staff was excellent, food was amazing and the rooms were lovely and clean. Wish I could've stayed longer :) Would highly recommend this hotel for both business and leisure travellers.

  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sharming10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 22 November 2011
Dear Mar G
Thank you for your very positive review of the hotel and for staying with us. It is great to read of how much you enjoyed our food, rooms and service - all pivotal for future guests deciding on whether to stay here or not. Thank you for expressing how well we satisfied your own expectations.

kind regards
Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 September 2011

Beautiful hotel in a great location. Lovely area and fantastic restaurant. Only one tiny negative was the slightly snotty staff and the fact they lost our dinner reservation. No we didn't book breakfast at £18 each. This does not make us any less of a person Mr Receptionist :0)

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ajfkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 22 November 2011
Dear ajfkelly
Thank you for your review and for your rating of the hotel.
I am sorry if there appears to have been a mix up with your dinner reservation, or with our breakfast pricing (which is £12.95) for thos not on an inclusive package.
Please let me assure you that your review is shared with the team here and that actions on our part to improve our guests experience are always taken.

Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tain
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 20 September 2011

Our room was lovely although a little small considering it was supposed to be an executive room. Once the sofa bed was out we had to continually move the chair to get to the wardrobe. The other issue for me is that there is a lot of traffic noise so it is impossible to sleep with the window open.
Our real gripe was with the food. The meal the night we arrived was very overpriced and some of it was not very nice at all. My fish main course was lovely but my husband's steak was awful and my son's chips were hard in the middle. My son's antipasto was a good selection but drenched in oil and with a minute amount of bread. A decent 'Italian' restaurant puts oil and bread on the table for people to help themselves. My starter was indifferent and my husband's melon was unripe. My advice would be to go to the Yan Chinese Restaurant across the road.

Our breakfast was included but it was advertised at £12.95 for this I would expect freshly cooked eggs rather than rock solid fried eggs that have been under a hot lamp for half an hour. My son had a nice danish pastry but I had to literally scrape the bottom of the porridge pot to get half a bowl. Considering there is so much wonderful food produced locally the sausages and black pudding were very poor quality.

On the plus side the staff were friendly and helpful despite seeming rather overworked but all in all it was very overpriced for what it was.

Room Tip: There are often weddings on at weekends so ask for a room well away from the function room.
See more room tips
  • Stayed September 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rosie262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 22 November 2011
Dear Rosie 262
I was sorry to read your mixed review of the hotel and in particular your comments regarding Luigi's Italian Restaurant, the only Rosette awared restaurant in Westhill. Such comment and feedback is most unusual and I am indeed sorry if you felt that the local chinese restaurant and takeaway offered better food.
Please let me assure you that the comments you have made are reviewed with each department directly and that your particular comments with regard to dinner and breakfast were shared with the team in late September.
I hope that we will see you again at the hotel when I am sure you will have by far and away the hotel stay normally experienced by our guests

Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
5 of 5 bubbles Reviewed 19 September 2011

staff were first class in advice on making our special night for family and friends better than we could have envisaged and service during our meal was of a very high standard as was the meal itself

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank robert b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 22 September 2011
Dear Robert B
Thank you for taking the time to share your great feedback on your recent Celebration Meal in Luigi's regarding service and quality.
I hope we will see you again in Westhill soon.
Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Aberdeen West

Property: Holiday Inn Aberdeen West
Address: Westhill Dr, Westhill, Aberdeen AB32 6TT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen > Westhill
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Westhill
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Aberdeen West 4*
Number of rooms: 86
Official Description (provided by the hotel):
Holiday Inn Aberdeen West* European Holiday Inn Hotel of the Year 2012* Scottish Brand Hotel of the Year 2011,2012,2013Centrally loacted in Westhill (Surf City) and ideally located only 10-minutes drive from Aberdeen City Centre and Aberdeen International Airport. Prime Four Business Park at Kingswells and the Westhill Business Park are all within easy reach of the hotel. This is a modern and stylish hotel offering the very best and latest in Holiday Inn standards and facilities. The hotel boasts cutting edge concepts in design, comfort and technology for todays modern traveller. 86 Comfortable bedrooms are all equipped to the very highest standard, including 42"flat screen TV's, in-room safes,complimentary Wi-Fi high speed fibre optic internet access and air conditioning. The hotel is serviced by a 24-hour food and beverage operation that includes a Luigi's Italian Restaurant, the relaxing Glentanar Lounge Bar, Scots Corner themed bar, 24-hour Room Service and a full conference and banqueting facility. The hotel also has a fully equipped gymnasium, sauna facility and beauty salon. ... more   less 
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Also Known As:
Holiday Inn Aberdeen West Hotel Aberdeen
Aberdeen Holiday Inn
Holiday Inn Aberdeen West Westhill, Aberdeenshire

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