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“Beautiful location. Shame about the service.”

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Holiday Inn Aberdeen West
Ranked #1 of 3 Hotels in Westhill
Certificate of Excellence
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful location. Shame about the service.”
4 of 5 bubbles Reviewed 28 May 2013

Attended a wedding reception here and it was beautiful. Clean and well presented. The bar staff however were a bit young and clueless and also the evenings stovies were terrible, completely flavourless. Sorry guys.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annieh89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 2 July 2013
Dear annieh89
Oh dear Annie - I am sorry that we appear not to have impressed you. This is very unusual as I am sure you will see from our other Tripadvisor comments.
Please be assured that I share all of our feedback with the team here. We share, we learn and we move on. I assure you that your comments will be discussed and where we can improve we will make every effort to do so.
In the meantime, please accept my apologies that our bar team and stovies did not impress you.
Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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541 reviews from our community

Traveller rating
    329
    154
    30
    20
    8
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124
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144
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
irvine
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 27 May 2013

First experience of Holiday Inn , booking for 2 nights room 123 ,17th may - 19 th may 2013 air con too close too bed result i have been ill with flu like symtoms scince.. that 1 week on and still unwell , could not sleep with window opened as too noisey because air con for hotel on balcony flat roof outside window..so think this needs "addressed "holiday inn u cannot expect guests to sleep as close as that bed was to air con ? Attended wedding which i might add was faultless so for that i say a BIG HIGH FIVE ..:) ..one last request maybe ask your lovely staff to smile ...will make them look so much better ...so serious ...smile guys :)

Room Tip: no tip just read my review ...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irvinejinty54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 2 July 2013
Dear irvinejinty54
thank you for an overall positive review - I am sorry if you feel that our air conditioning has given you the flu. ( to allay any fears however, our air conditioning is a refrigerant sealed pipe model and simply cools recirculated air within your room. Air conditioning in the past involved cooling towers and water gravity falls against cooling fins - this often resulted in flu like illness circulation if badly maintained. Suffice to say, we have no such system)
I am pleased that you enjoyed the wedding that you attended and I hope that we may see you again if you are returning to Westhill.
Kind regards
Bill Burnett
General Manager
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Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 25 May 2013

Recently had my wedding reception here and it was perfect!!! The staff are all so nice, and made u feel at ease! The place it's self is beautiful!! Stayed in one of the executive suits and it was ace!! Huge room!! Very clean modern! Huge bed!! All in all perfect and beautiful place to have any occasion! Food is delicious also!!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank --Milne07--
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 2 July 2013
Dear Milne07
Thank you for a great review of the hotel via Tripadvisor. I am delighted that you have shared this for the benefit of our future guests. The Executive suites have amongst the largest beds in any Aberdeen Hotel - well worth upgrading to for the experience alone.

Thanks again
Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 19 May 2013 via mobile

This is a great place in all areas. From the first time we entered to our departure . The staff are very good ,there was a large wedding reception going on and were put to the opposte side of the hotel so the noise could not be heard,very thoughtful. The room was nice with all you needed. And with 3 bars ,you could take your pick with which one you can best be comfy in. All in all we had a lovely time and would definately go back
The restaurant Luigi,s is also in the hotel.The staff and food were excellent. The menu,s had plenty of choice and were done to perfection

Stayed May 2013, travelled as a couple
Helpful?
Thank stu808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 2 July 2013
Dear Stu808
Thank you for a great review on Tripadvisor. I hope that we will see you again when you are next visiting the area.
Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 May 2013

We had our reception at the Holiday Inn May 2012, and what an amazing reception it was. Our wedding coordinator was outstanding from day one. When we walked into the ballroom on the wedding fair day we were speechless and the decision was made for us.

The coordinator and her team were outstanding. Very helpful, efficient and nothing was ever too much trouble. The attention to detail was faultless. They put us as ease with the planning and gave us some very useful advice and tips. She made us feel we needn’t worry about the reception as it was all taken care of to the finest detail.

The coordination on the day was always there at the right time keeping us informed and helping us every step of the way. Comments from our guests were very good too most saying it’s the best wedding they have ever been too, the best wedding meal they have had and the stovies at night were delicious.

We have just had our complimentary 1st anniversary meal there and I am so glad to say it was fantastic. The restaurant Luigi’s is top class. The service was very fast and the meal was so delicious better than any restaurant we have been to in Aberdeen.

Our entire experience with the hotel has been excellent. Thank you so much Holiday Inn Aberdeen West.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shonz0307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 2 July 2013
Deat Shonz0307
Well......what took you sooooo long? Only joking, thanks for telling everyone about your great wedding day AND your great 1st anniversary meal. Your the 1st to put both into a review together.
I'm delighted that we were able to look after you on both occasions - thank you for choosing us.

Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkcaldy, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 7 May 2013

We are just back from a weekend break up in Aberdeen ,it was booked direct with hotel on a week-end special offer which was £34ppn for dinner,bed and breakfast,which is excellent as the meals were £20 for 3 courses at dinner,the breakfast was excellent as there was plenty of choices, the rooms are clean with everything that you need for a pleasant stay,staff were friendly and helpful.excellent value .

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 2 July 2013
Dear linda s
Thank you for a great review - although I have been able to establish that you actually stayed at our sister hotel, Holiday Inn AECC.
I am delighted that they looked after you so well.
Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westhill, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 30 April 2013

This was the first tribute night that we have been to and it won't be our last. Great value for money. Lovely meal, great music from the DJ and professional entertainment from Take This - 4 young talented singers from Glasgow. It was so good we have already booked and paid our tickets for the next tribute night - The Blues Brothers- on 31st May - will be a great night again I'm sure. Management and staff were very attentive and a credit to Holiday Inn. Special mention to Ebony and the Events team for organising it all - a terrific job.

Alison Swanson and party

Room Tip: Book early for the tribute nights to avoid disappointment before the places have all gone.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 2 July 2013
Dear Alison S
Thank you for a great review and for paying tribute to the quality of our Tribute Shows - I am delighted that you had such a great time with us.
Look out for some more great Tributes throughout the year.

Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Aberdeen West

Property: Holiday Inn Aberdeen West
Address: Westhill Dr, Westhill, Aberdeen AB32 6TT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen > Westhill
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Westhill
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Aberdeen West 4*
Number of rooms: 86
Official Description (provided by the hotel):
Holiday Inn Aberdeen West* European Holiday Inn Hotel of the Year 2012* Scottish Brand Hotel of the Year 2011,2012,2013Centrally loacted in Westhill (Surf City) and ideally located only 10-minutes drive from Aberdeen City Centre and Aberdeen International Airport. Prime Four Business Park at Kingswells and the Westhill Business Park are all within easy reach of the hotel. This is a modern and stylish hotel offering the very best and latest in Holiday Inn standards and facilities. The hotel boasts cutting edge concepts in design, comfort and technology for todays modern traveller. 86 Comfortable bedrooms are all equipped to the very highest standard, including 42"flat screen TV's, in-room safes,complimentary Wi-Fi high speed fibre optic internet access and air conditioning. The hotel is serviced by a 24-hour food and beverage operation that includes a Luigi's Italian Restaurant, the relaxing Glentanar Lounge Bar, Scots Corner themed bar, 24-hour Room Service and a full conference and banqueting facility. The hotel also has a fully equipped gymnasium, sauna facility and beauty salon. ... more   less 
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Also Known As:
Holiday Inn Aberdeen West Hotel Aberdeen
Aberdeen Holiday Inn
Holiday Inn Aberdeen West Westhill, Aberdeenshire

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