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“Lovely and helpful staff”

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Holiday Inn Aberdeen West
Ranked #1 of 3 Hotels in Westhill
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Lovely and helpful staff”
Reviewed 25 November 2013

Stayed here with my husband for a wedding reception. We had flown up from London and the staff were so helpful and friendly. Reception was held here and was very good all round. Lovely clean rooms and blackout curtains ensured a good nights sleep. Nice buffet style breakfasts with great choice of items on it. Definately recommend this hotel.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsbells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 19 December 2013
Dear Mrs Bells
Thank you for a lovely review on Tripadvisor. I am pleased that you had a great stay after your journey.
I hope that we may see you again if you are returning to Aberdeenshire in the future?
Kind regards

Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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559 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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  • French first
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  • Italian first
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English first
Aberdeen, United Kingdom
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 November 2013 via mobile

Stayed here four times in the last month due to courses I was attending locally. Very impressed with the service I received, the staff on reception were more than helpful & pleasant. The rooms I stayed in were big with large beds, en-suite was impeccably clean with modern fixtures & fittings inc audio speakers from the tv and heated mirror that didn't steam up after shower. The fixtures & fittings in the rooms were nice too, the heating/aircon system was easy to operate. All restaurants on site were brilliant with extensive menu & delicious food. I would definitely be happy stay here again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank navigat0r1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 19 December 2013
Dear Navigat0r1
Thank you for staying with us and for an excellent review on the hotel on Tripadvisor.
I hope that if you are attending further courses that we will see you again. If not, maybe a weekend break?
Thank you again and for taking the time to share your experience.

Kind regards
Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leigh, United Kingdom
2 reviews
Reviewed 12 November 2013

This was my second stay in the hotel I have to say toe hotel staff team all very helpful room very comfortable food great another great stay will return again next time I am up in Aberdeen There was a wedding taking place which did not interfere in our visit great room lovely food and overall a great weekend

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theresa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 13 November 2013
Dear Theresa
Thank you for staying with us again and for sharing a great stay with Tripadvisor. I am delighted that you have returned and aim to do so again.
Many thanks indeed.

Kind regards
Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 12 November 2013

Very welcoming staff at reception, helpful, responsive and engaging - in fact, outstanding.
Room very well presented, clean, well-furnished, although somewhat on the small side (queen room).
Room service meal good value, promptly delivered (albeit with one glitch, but I let it pass).
Breakfast in restaurant tasty, good value, fair choice, but not exceptional. Again, staff very responsive.
No experience of the additonal facilities at the hotel.
At the weekend rate paid, this hotel was an exceptional bargain. At the rack rates (at least 3x the rate paid) I am not so sure, but location might be the clincher - if you need to be in Westhill, you need to be in Westhill

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GunZuiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 13 November 2013
Dear Gunzuiko
Thank you for staying with us and for your review on Tripadvisor. I am pleased that overall you feel that we delivered a very good service to you sorry, but we don't appear to have gotten everything right on your stay. I apologise to you for this and assure you that your own feedback is shared directly within the team.
I am delighted that you enjoyed our great weekend rates and I hope that we may see you again in Westhill.

Kind regards
Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 November 2013

Fantastic - excellent service, facilities and attention to detail.

We found the staff to be attentive, friendly and welcoming.

Hotel is very clean and provides guests with excellent facilities - very warm, relaxed atmosphere.

Food is great - luigis definitely recommended.

Cannot fault this hotel in any way - had a very warm, welcoming and relaxed stay

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joeydenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 13 November 2013
Dear Joey
Thank you for a fantastic review - I am really pleased that you have enjoyed your experience with us and taken the time to share it with Tripadvisor.
I hope that we will see you again in Westhill in the future.

Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2013

What a pleasure to stay here. From the first minute to the last, it was fantastic. The staff were extremely welcoming and helpfull, where nothing that was too much of a problem. The room was spacious, clean and well appointed. Both the cooked and cold buffet breakfast was all you could ask for, and unusually nowadays, the hot breakfast was hot !!.

We were spoilt by staying here. Everywhere we go from now on will be measured against our stay here, and that will be difficult to beat. I wish we had found this hotel earlier and avoided a few dissappointments with other establishments close by.

Room Tip: Third floor not close to the elevator was good.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 13 November 2013
Dear John
Thank you for a terrific review on Tripadvisor. I am delighted that you have enjoyed yours stay with us so much and shared your experience for others to see.
I am extremely pleased about your thoughts on our breakfast. The breakfast team work especially hard at delivering a great breakfast day after day and it is a great reward to them when they get a mention on Tripadvisor praising their hard work.
Thank you and I hope that we will continue to see you in Westhill.

Kind regards
Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 November 2013

Had our wedding on 26th oct. Venue looked amazing. We had our whole day there and evening reception there. Staff were very helpful Wright from the moment I arrived. The wedding meal was beautiful. In fact I can't fault anything, they are truly professional. Thank you all so much for making our day feel so special.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, 13 November 2013
Dear Scott
Thank you for choosing the hotel for your big day. Thank you also for a fantastic review. I am delighted that you have taken the time to share your experience of the hotel with Tripadvisor.
I will be sharing your feedback with all of the team and I appreciate you having taken the time to give such fantastic feedback.

Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Aberdeen West

Property: Holiday Inn Aberdeen West
Address: Westhill Dr, Westhill, Aberdeen AB32 6TT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen > Westhill
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Westhill
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Aberdeen West 4*
Number of rooms: 86
Official Description (provided by the hotel):
Holiday Inn Aberdeen West* European Holiday Inn Hotel of the Year 2012* Scottish Brand Hotel of the Year 2011,2012,2013Centrally loacted in Westhill (Surf City) and ideally located only 10-minutes drive from Aberdeen City Centre and Aberdeen International Airport. Prime Four Business Park at Kingswells and the Westhill Business Park are all within easy reach of the hotel. This is a modern and stylish hotel offering the very best and latest in Holiday Inn standards and facilities. The hotel boasts cutting edge concepts in design, comfort and technology for todays modern traveller. 86 Comfortable bedrooms are all equipped to the very highest standard, including 42"flat screen TV's, in-room safes,complimentary Wi-Fi high speed fibre optic internet access and air conditioning. The hotel is serviced by a 24-hour food and beverage operation that includes a Luigi's Italian Restaurant, the relaxing Glentanar Lounge Bar, Scots Corner themed bar, 24-hour Room Service and a full conference and banqueting facility. The hotel also has a fully equipped gymnasium, sauna facility and beauty salon. ... more   less 
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Also Known As:
Holiday Inn Aberdeen West Hotel Aberdeen
Aberdeen Holiday Inn
Holiday Inn Aberdeen West Westhill, Aberdeenshire

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