We visited on Saturday 6th July and have to say it is the worst place I have ever been. First thoughts were that it was not very clean and I was reluctant to stay but was persuaded otherwise. The photos show filthy curtains, filthy floors, skirting boards, walls and radiators. The waitress had to be asked to give our table a wipe as it was covered in sticky residue, the cutlery had to be replaced as it had remains of someone elses' dinner on it. There was graffiti on the walls and old, dried food on the walls and the radiator. Then the three meat carvery had only two meats, the sauces were not topped up and the dish of horseradish sauce was full of bits of mint sauce, the roast potatoes were burnt and vegetables dry. There was no gravy. The servers were disinterested and constantly not present. My meal was served, minus the Yorkshire Pudding that I then had to wait 10 minutes for, whilst the rest of my meal was going cold. Then to top it off I sat down to eat my meal and found a long hair in my stuffing. I complained there and then and was refunded the cost of my meal and offered a replacement meal which I declined. And to top it off, the flies were having a field day. I then made an on-line complaint and received a call from the Duty Manager..there appears no way of contacting Head Office (I wonder why!). The DM was very pleasant and offered her apologies and suggested she was going to speak to the cleaner. I think it will take more than that to sort this place out. We were offered vouchers for a return visit..We won't be using them.
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