There is no doubt that this property is the perfect ski in ski out location. The unit we were in was enormous with beautiful finishing's. Where in my opinion it falls short is service. For $460/night (2 bedroom) there is no front desk so you have to drive to Big White Central Reservations to check in. Once checked in you have to drive back to the property, self park and lug all of your items to your room yourself. (Hopefully your door codes work or you are driving back to central res again) The room although lovely, provided a 27 or so inch tube TV in the great room and tiny ones in the bedrooms. I know we are not at Big White to watch TV but at the end of a busy day on the hill there is nothing better than lying around watching movies with your family. For $460 + tax per night I would expect some form of flat screen TV preferably in the 42 inch range. Having a private hot tub was one of the primary reasons for booking this location. Imagine how disappointed we were when it would not heat up past 100 degrees. Again, not having any staff on sight we had to contact central reservations and wait until they had someone available to come over and look at it. (in the meantime....no hot tubbing). My last item was likely an oversight on housekeeping's part however still worth mentioning. When we arrived the fridge was nice and clean. We promptly loaded all of our perishables and headed out for the day. Imagine our surprise when we returned later that night to find that the temperature setting had been turned down to 2 and all of our items were warm?? This could have been disastrous if we had been booked in for a longer period of time and all of our food had spoiled. Again, great location but dont expect too much in the way of service, or service recovery for that matter.
- Official Description (provided by the hotel):
- This well-appointed development features 88 fully equipped executive suites within three separate buildings. Located beside the Bullet Express chairlift, the Stonebridge Lodge provides guests with incomparable ski-in/ski-out access in the heart of Big White village. Located in building two, 6 Degrees is a cozy bistro offering spectacular food and excellent Okanagan wines. Chef Chris Thomas creates a delicious combination of flavours, textures and temperatures with each serving. ... more less
- Reservation Options:
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