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“Ideal for a family”
Review of Stonebridge Lodge

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Stonebridge Lodge
Reviewed 17 January 2014

The minute we walked inside we felt at home. A large living and kitchen area with views over the village.
The hot tub on the balcony was a god send after a day of skiing.
We opted for a christmas package,so our tree was up and the decorations were waiting to be put on the tree,the condo was decorated throughout,which was perfect for us.
The location was perfect,easy access to the village, retsaurants and of course skiing.
Recommend staying here.

  • Stayed: December 2013, travelled with family
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1  Thank stacey p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonebridge Lodge, responded to this reviewResponded 20 January 2014

Dear Stacey P,

Thank you for sharing your review with the travel community, we really appreciate your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 - 44 of 52 reviews

Reviewed 15 April 2013

Very well located in the centre of Big White village. Easy to ski home for lunch etc. Well appointed and comfortable apartment, with hot tub and barbeque on the balcony. There was very little available to watch on tv, which was frustrating considering the cost of the apartment.The security codes for entry into the apartment and ski locker were exceptionally long but admittedly we were able to remember them after a couple of days.

Room Tip: It would have been nice to get an apartment with afternoon sun. We stayed later in the season so th...
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  • Stayed: April 2013, travelled with family
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1  Thank PennyAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonebridge Lodge, responded to this reviewResponded 29 January 2014

Dear Penny,

Thank you for sharing your review with the travel community, we really appreciate your feedback. The cable television service will be reviewed for the 2014-15 season. Please stay tuned into the Big White website for updates in the fall of this year.

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Reviewed 22 March 2013

There is no doubt that this property is the perfect ski in ski out location. The unit we were in was enormous with beautiful finishing's. Where in my opinion it falls short is service. For $460/night (2 bedroom) there is no front desk so you have to drive to Big White Central Reservations to check in. Once checked in you have to drive back to the property, self park and lug all of your items to your room yourself. (Hopefully your door codes work or you are driving back to central res again) The room although lovely, provided a 27 or so inch tube TV in the great room and tiny ones in the bedrooms. I know we are not at Big White to watch TV but at the end of a busy day on the hill there is nothing better than lying around watching movies with your family. For $460 + tax per night I would expect some form of flat screen TV preferably in the 42 inch range. Having a private hot tub was one of the primary reasons for booking this location. Imagine how disappointed we were when it would not heat up past 100 degrees. Again, not having any staff on sight we had to contact central reservations and wait until they had someone available to come over and look at it. (in the meantime....no hot tubbing). My last item was likely an oversight on housekeeping's part however still worth mentioning. When we arrived the fridge was nice and clean. We promptly loaded all of our perishables and headed out for the day. Imagine our surprise when we returned later that night to find that the temperature setting had been turned down to 2 and all of our items were warm?? This could have been disastrous if we had been booked in for a longer period of time and all of our food had spoiled. Again, great location but dont expect too much in the way of service, or service recovery for that matter.

  • Stayed: March 2013, travelled with family
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7  Thank cjay0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, General Manager at Stonebridge Lodge, responded to this reviewResponded 6 May 2013

Hello cjay0121,

Thank you for providing your feedback and comments about your recent stay with us at Big White Ski Resort.

We also agree with you that Stonebridge Lodge has the perfect Ski in Ski out location and the units are beautifully finished. We would love to have a check in desk at Stonebridge but unfortunately the development was not build with a front desk. We do strive to provide excellent customer service and fast service recovery when needed. All Stonebridge Lodge units have Central Reservations 24 hour front desk phone number on speed dial so once you are in the unit we are a quick phone call away.

Thank you for your comments as they do help us improve our services, we will be discussing how to provide better service and assistance from check in to arrival into the unit to guests that drive themselves

Please be assured that we are working with the owners of the units to get the TV’s upgraded for the 2013/2014 season.

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Reviewed 13 March 2013

This is our third time visiting Big White and staying at Stonebridge. The location is perfect, so close to the Village Mall and ski in to the Bullet Chair and the Snow Ghost and Ridge Rocket lifts. The units have everything you would need for a family including in unit washer and dryer. The finishes are lovely, granite counter tops, stone fireplace, hot tub on the balcony. If I would offer a critique it would be the kitchen is a bit tight. You don't want two people "behind the controls". The design is not ideal, but I understand the limits when providing space in a multi-unit building. We have stayed in buildings 1 & 3. Although building 1 is a better location, the sound of the grooming machines can be a sleep disturbance. Building 3 is a bit further away, but provides a quieter rest. Building 2 has the gym and pool, but again this faces the hill and the groomers would be an issue. You must use the 11 digit code to EXIT the gym which is a bit surprising, why you would be locked in? It appears to be a bit of a safety concern, and I find it a bit disturbing as you wouldn't want to be in an emergency situation fiddling with a long code (pool and drowning situation???). Having said that, this is a great family ski resort and we will definitely stay here again and again and recommend it.

Stayed: March 2013, travelled with family
Thank jobird65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, General Manager at Stonebridge Lodge, responded to this reviewResponded 26 April 2013

Dear Jobird65,

Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort.

In regards to exiting the gym, the building was concerned with people accessing the building via the swim in/swim out. To avoid unwanted guests having access to Building 2 the building management put the lock on the door as a safety precaution.

We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future.

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Reviewed 25 February 2013

We stayed at Stonebridge Lodge condo's for 4 nights in a one bedroom unit and were very impressed with the level of finish. Beautiful fittings, granite work tops, well appointed and a private hot tub on our balcony. Under ground heated car park. Very easy centralised check in and perfect ski in ski out location.

  • Stayed: February 2013, travelled as a couple
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Thank fit2live
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, General Manager at Stonebridge Lodge, responded to this reviewResponded 29 March 2013

Hello Fluffygerbillips,

Thank you for sharing your review with the travel community, we really appreciate your feedback.

I will be getting our owner relations department to look into the issues you had with the bedding in your unit and see why the bedding was so unsatisfactory.

Thanks again.

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Reviewed 2 February 2013 via mobile

We were very impressed with our unit when we arrived yesterday. There were a couple little things like a burnt out lightbulb in the kitchen & the last guest's empties on the porch but house keeping was polite & quick to respond. Besides that, very nice slope side unit & having a private hot tub was a huge hit!

Then we went to bed. BRUTAL!!! All the mattresses were VERY hard,although that's not unheard of, but the mattress in the master bedroom was lumpy, sagged towards the middle & had a large hump where your butt lands. Add hard as concrete & I'm pretty sure we would've slept better on the floor. If there had been extra blankets we would have slept on the loveseats.... It's gonna be a loooong weekend! ::yawn::

  • Stayed: February 2013
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Thank Fluffygerbillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, General Manager at Stonebridge Lodge, responded to this reviewResponded 9 May 2013

Hello Fluffygerbillips,

Sorry for the delay in our response but I just realized that it was posted to another guests comment. Thank you for sharing your review with the travel community, we really appreciate your feedback.

I will be getting our owner relations department to look into the issues you had with the bedding in your unit and see why the bedding was so unsatisfactory.

Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2013

When we arrived at Big White and checked in to our hotel we were blown away by the place, the location of our room and all the amenities...private hot tub (THE best!), amount of space, functional and modern kitchen, private washer/dryer, etc. We have stayed in many ski resorts around the world, but this was the most impressive to us. And then, when night skiing started, we were blown away having skiers whooshing past our windows!! Impressive! The prices were high, but you certainly got what you paid for. One criticism though would have to be the level of housekeeping. I found that to be pretty appalling actually. We were there for a whole week and understood that the linen would be changed at least once (it wasn't), and every day we just got the absolute minimum...change of towels and beds made. Not once were the bathrooms cleaned or the floors vacuumed, etc. However, that aside, we would definitely recommend this hotel to anyone, and will certainly be back!!!!!

Room Tip: Ask for slope side room for great vistas
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  • Stayed: January 2013, travelled with family
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2  Thank Wassa56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, General Manager at Stonebridge Lodge, responded to this reviewResponded 20 January 2013

Dear Wassa56,
Thank you for sharing your review with the travel community, we really appreciate your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stonebridge Lodge

Address: 5257 Big White Road | Big White Ski Resort, Big White, British Columbia V1P 1P3, Canada
Region: Canada > British Columbia > Okanagan Valley > Big White
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Ski-In / Ski-Out Swimming Pool
Hotel Style:
Ranked #1 of 15 Speciality Lodging in Big White
Price Range: £322 - £380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Stonebridge Lodge 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
This well-appointed development features 88 fully equipped executive suites within three separate buildings. Located beside the Bullet Express chairlift, the Stonebridge Lodge provides guests with incomparable ski-in/ski-out access in the heart of Big White village. Located in building two, 6 Degrees is a cozy bistro offering spectacular food and excellent Okanagan wines. The Executive Chef creates a delicious combination of flavours, textures and temperatures with each serving. ... more   less 
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