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“Wonderful central location at Big White” 4 of 5 bubbles
Review of White Crystal Inn

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White Crystal Inn
Ranked #3 of 3 Hotels in Big White
Argentina
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wonderful central location at Big White”
4 of 5 bubbles Reviewed 20 June 2011

We were in room 318

It was very comfortable with a huge bathroom
We like to take our time and enjoy our breakfast in the room with a beautiful mountain view so we bought our groceries at the market located at Whitefoot Lodge and at the Bakery.
It had a nice fireworks view.
Its Ski-in, and ski-walk-out (to the right a short distance to the Bullet express chair or 100 yards to a tunnel that goes to hummingbird run to Snow Ghost and Ridge Rocket chairs base)
Lots of varied runs for every skier level
Enjoyed very much Happy Valley Lodge, we went there every day after skiing and some days to have lunch. Theres a skating rink, snow coaster and snowmobile rentals
The snow hosts that volunteer to show you the mountain are a great idea, and they enjoy doing it.
Big White have an excellent Kids Centre
We had the famous whiteout just one afternoon, so we enjoyed 4 days of great skiing with excellent snow.
This is not a place to show off, but a relaxed place to enjoy a good ski mountain, with friendly people, 2 or 3 nice ambient bars, and 4 or 5 nice restaurants.

We are planning to go again next year with our 16 y.o. son

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank UnPapuno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Any
English first
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 April 2010

The most incredible location on the mountain. Walk 15 seconds and you are in the Main Lodge (Village Center Mall) lattes and lift tickets, plus family games at night, cross the square and you are at the Kids Center (where you drop your kids off for ski lessons or day care). This unit has high ceilings and views from 3 sides. Kitchen stove heats very unevenly. Enjoyed the big Jacuzzi two person Bath Tub.

  • Stayed April 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Giacomosolari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbury, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 14 March 2010

Don't get your hopes up as I was disappointed, especially after an 18 hour journey from England, we had a standard room and it looked tired and dated, bathroom also could have been better, shower was pretty hit and miss
Service at breakfast was terrible on the 3rd day waited 40 minutes for a coffee and much longer for breakfast which turned up cold. Waitress charged for orange juice which she forgot to serve. Looked like she had been out late the night before and rolled straight into work. Another waitress in the bar assumed our $20 included a tip when the bill was only $12 suffice to day we did not frequent either the bar or the restaurant again. Snowshoe sams is good for food upstairs restaurant is lovely and the normal bar does standard bar food, evenings can be pretty lively in there. The ski area was great although if you want sun forget it we had 2 days where we saw the sun for a little while otherwise the visibility was not great and one morning and one afternoon we could not ski as it was just complete white out which I understand is the norm. It also felt like you were in Australia, only met 2 Canadians working there in our 7 days, no offence to Ozzies but when I go to Canada I expect Canadians (well more than 2) There were some good gladed runs which were fun when the weather closed in.
On the whole the ski resort was good with varied slopes but beware the white outs

  • Stayed February 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank charlie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 15 February 2010

Stayed here for 4 nights, before heading off into the Monashees for some powder skiing, then returned for a 3 further nights before flying home. The hotel was good value and has a great location in Big White; truly ski in/out as others have written. Room was large enough and had all the basic facilities you need, and was cleaned regularly. The bar provided good quality bar food at a reasonable price, and good beer from local breweries, all served by friendly and mainly Australian staff. I didn't eat in the restaurant, but the breakfasts were also good.

Staff were excellent, and dealt very well with keeping hold of a parcel that arrived for me after I left, until my nephew was able to collect it 2-3 weeks later. They kept in regular contact by email and assured me it was still safe until they let me know it had been collected. Great service. I will stay here again if I'm in Big White next season.

  • Stayed January 2010, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AndyCLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessedoe
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 April 2009

I really enjoyed our stay. Three kids and two adults, we rented a loft room and had a great price.

The restaurant service and food were fantastic. Huge breakfasts and awesome lunches. We were on mountain for seven days, we tried every restaurant (there are not that many) and we went back to the Copper Kettle Grille (in the hotel) every day.

  • Stayed January 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jessedoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodham, Co Durham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 19 February 2009

This could not be a better positioned hotel for the slopes - to the right then down a slope to one lift or push/walk to the left and ski down a hill through the tunnel to another 3! The hotel staff were friendly enough, will bring drinks to the hot tub if you ask. Would have liked bigger bath towels. Our room is owner, not all are, and as such had the homely features, ie pictures on the walls, etc, also our safe worked - our friends staying next door had no pictures and a broken safe which still wasn't fixed after our 12 night stay! Also, when we arrived the hot tub was not working until day 3 - didn't spoil the holiday, but slightly annoying after a day's skiing, although the hotel did offer to allow us the use of another two hotels' hot tubs, we didn't particularly want the trouble to trekking to another establishment when all you want is a hot tub, so declined.

The resort itself was quiet - locals (well Aussies) suggested 50% down re the credit crunch - it was therefore perfect for us, slopes were a dream. We had a few days with blue skies and sun and others for which Big White is renowned apparently, ie white outs, good fun though and stacks of snow.

Although previous reports do state resort full of Aussies, didn't quite think so many were here - it was a refreshing change to bump into a Canadian. All of the retail outlets/bars/restaurants had Aussie staff, this was the only thing which let the place down (no slur on the Aussies, but we do like the Canadians).

Nowhere on the mountain to eat, but not a problem as easy to get to the bottom. Lots of places to eat - unlike say Whistler not a gourmet resort, but good enough and plenty of restaurants to choose from.

If you want to venture to Kelowna on your day off, plan it, 'cos you can get on the town bus for $10, this leaves early morning. If you forget to organise this you may have to pay $77 on the airport shuttle!

We will revisit in time when they have opened more of the mountain, not that there isn't sufficient to ski as is.

  • Stayed February 2009, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PammieR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince Rupert
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 22 January 2008

A friend and I stayed for two days at the White Crystal Inn on Big White Mountain near Kelowna, B.C.

Overall the room was comfortable and served our purpose of being a place to get a good night's sleep. We were there to ski, we weren't looking for anything fancy and we got about what we expected. This is basic accommodations, it is not anything fancy.

The good points are:

1. True ski-in ski-out accomodations. A lot of places claim to be ski-in ski-out, this place really is.

2. The room was quiet and clean and the beds were comfortable so we got a good night's sleep.

3. The price was excellent. We got two nights accommodations plus two days ski pass for $207.00 per person.

4. The restaurant served a fairly good breakfast and a good lunch for a reasonable price.

The bad points are:

1. The curtains let light in through the top, with the lights shining off the snow there was light getting into our room even in the middle of the night.

2. The room keys had the room number printed on them. This is not very secure in case the keys get lost. I have never seen this before at any hotel in the world. They need to change this right away.

3. Our room which was supposed to have a room safe did not. We were fine taking our wallets skiing but when it came time to use the hot tub there was no safe place to store our money.

Overall especially considering the very reasonable price and the excellent ski-in ski-out location we would definitely stay here again. However I think the management needs to pay immediate attention to security matters, provide a safe in every room and take the room number off of the room keys. If it were not for these two issues I would have given the White Crystal Inn four out of five stars.

  • Stayed January 2008
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank trilinearmipmap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at White Crystal Inn, responded to this review, 22 January 2015
Dear Trilinearmipmap,

Thank you for sharing your review with the travel community, we really appreciate your feedback. We have been using codes on our hotel keys for several years now. We do have safes available but not in all unit types. The Kitchenette units do have safes, the Standard units do not at this time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about White Crystal Inn

Property: White Crystal Inn
Address: 5275 Big White Road Big White, Big White, British Columbia VIP IP3, Canada
Region: Canada > British Columbia > Okanagan Valley > Big White
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out
Hotel Style:
Ranked #3 of 3 Hotels in Big White
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — White Crystal Inn 3.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
White Crystal Hotel Big White

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