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“Best hostel ever!”

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Palace Backpackers Hervey Bay
Canberra, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best hostel ever!”
5 of 5 bubbles Reviewed 8 May 2013 via mobile

Definitely stay here! Such good fun! Swimming pool and hammocks to chill and relax in! Clean and nice you live in little units with their own kitchen and lounge bit. The staff are all really friendly and a good laugh! Do the Fraser trip!!! Amazing!!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank gb89_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review, 3 June 2013
Thank you so much for your lovely review. We are so happy you enjoyed your stay with us and look forward to seeing you again in the future
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176 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Wimborne, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 25 April 2013

I stayed here last year as it was included in my Fraser Island package and was really disappointed! The night before we went to Fraser Island they had a power cut and the 24 hour number rang and rang but no one picked up meaning we were powerless until the morning. Then the night we returned from Fraser Island we got burgled and 2 of the rooms in my 5 room block got completely robbed while everyone was asleep in their beds. The hostel just sort of agreed and admitted they get robbed a lot.. the staff weren't very helpful, all they seemed to do was show the police to the rooms.. Be careful where you stay on your Fraser island trip, probably best to go from Rainbow beach.

  • Stayed May 2012, travelled solo
    • Value
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Helpful?
Thank sofarseenaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review, 3 June 2013
We are so sorry you didn't have the best experience at the Palace Backpackers.

Since your stay we have done a lot of work to improve security on the premises and have not had problems with break-ins for quite a while.
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Brisbane, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 12 April 2013

Stayed in a twin room as part of a 6 bedroom house with my mum during our travels around Australia, we were here for 1 night and were happy. The hostel was clean and tidy and the staff were friendly. A couple of things to point out: the kitchen is supposed to be "self-contained" however there was little/practically non-existent equipment/utensils, and the bathroom light was very temperamental. The hostel is ideally situated 5 minutes away from the beach and shops. Perfect for a "stopover" which is all it was for us, the room had a good fan & the windows were fly/mozi protected by screens. Overall an average experience.

  • Stayed April 2013, travelled with family
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Helpful?
Thank SurferDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review, 3 June 2013
Thank you for your lovely review. We are so happy that you enjoyed you stay with us and look forward to seeing you again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airlie Beach, Australia
1 review
5 of 5 bubbles Reviewed 9 April 2013

What a mistake. My friend and I spent a total of 2 nights at Palace Hostel as part of our Fraser Island deal booked through Wicked. In my opinion, this was 2 nights too many. Perhaps the only positive point, we were collected from the transit centre - it soon went downhill from there. Our keycards didn't work, our kitchen area was ill equipped: dirty, and unattended and without a working stove. The light in the shower didn't work, so if you wanted a shower after 5pm - good luck. The computers were all 'broken' apparently and awaiting repair, just like the kitchen stove. The staff were truly unsympathetic and their only suggestion was to ask at nearby hostels if we could use their internet access. Bearing in mind it was pitch black and raining at this point, this was hardly a suitable alternative. Furthermore, the reception closed at 7pm which is far too early considering the final shuttle from the hostel to the transit centre was at 8.30. We incurred huge difficulties after finding out, at 8pm, that our luggage was locked in the reception and would have to stay there. The out of hours number was hugely unhelpful, with a staff member who apparently had no way of contacting the manager.
As for the Fraser Island trip itself, although overpriced, was in fact enjoyable and I would recommend a similar experience to fellow travellers.
Not only would I not recommend this Hostel to other travellers, I would strongly advise against it.

Room Tip: Find another hostel
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  • Stayed April 2013, travelled with friends
    • Value
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Helpful?
Thank HarrietB428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review, 3 June 2013
Thank you for your review Harriet. We are so sorry you didn't have the best experience during your stay.

Since your visit we have had the kitchens restocked and they are fully functional. We have the hostel cleaned every day, and have spoken to the cleaners about your comments.

The computers are also up and running again now, the problem with these computers was a technical issue and required attention from the supplying company.

Our office hours of 6am-7pm are posted in every dorm in the hostel, and yes it is necessary for the customer to have their luggage out of the storage area by 7pm. We are sorry if this was not communicated to you clearly
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Galway, Ireland
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 bubbles Reviewed 8 April 2013

Booked this place through Wicked travel as it was convenient for goin on the 3 day trip to Fraser. The house style hostel was rotten from one end to the other. The rooms were small and dirty with no aircon. The kitchen was disgusting and looked like no one had cleaned it on months. We stayed in one of these houses the night before we went across to the island, it was lovely and quiet until a group of about 15 people came back from their trip to Fraser and into our house. We were in bed reasonably early as we had a 5am start and the whole house was sittin in the kitched listenin to music and drinkin. I called security around 1am and was told if they didnt quieten down in a few hours to ring back, I was furious.
The next morning I aske dthe receptionist why we were the only 2 people in with the returning group and her response was - it happens!!
The trip itself was good, apart from the rain which couldnt be helped! Geoff was out guide and a really nice guy. We stayed in thne hostel again the night we got back to have showers and all that but dont expect much if you stay here.

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Lis_2Kelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review, 3 June 2013
Thank you for your review Lis. We are very disappointed you didn't enjoy your stay with us.

We have had our hostel completely renovated and the rooms have all been painted and new flooring put down. The rooms are cleaned daily and inspected by management weekly. We believe the hostel to be extremely clean.

We do endeavor to keep the groups for Fraser Island together when checking them in, however this is not always possible and we are sorry this affected your stay with us.
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Queenstown, New Zealand
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 March 2013

I had a great time at Palace. I booked through Wicked travel and did the Fraser Island tour with these the guys. The rooms were really nice, a lot better than the photos show. The Fraser tour itself was amazing. Our tour guide (Geoff) was such a cool guy and really informative. I would recommend these to anyone.

  • Stayed February 2013, travelled with friends
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Helpful?
Thank MrTravelPants86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this review, 2 July 2013
Hey JoeW1989, Thanks for leaving a review and we're glad you had a great time on tour with Palace! We've done some big renovations since the photos of these rooms have been put online - so I'm glad to hear you think the place looks better now. Safe travels and we hope to see you back one day soon.
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Blackwater, Queensland, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 March 2013

since i am in hervey bay i am staying at pallace backpacker and i enjoy it really much. the crew is really nice and friendly and the place itself is nice. I recommend it strongly. It is situate at 3 minutes walk from the beach, and not far from the shops.

  • Stayed March 2013, travelled solo
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    • Service
Helpful?
Thank Ingrid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palace Backpackers Hervey Bay

Property: Palace Backpackers Hervey Bay
Address: 184 Torquay Rd, Scarness, Hervey Bay, Queensland 4655, Australia
Region: Australia > Queensland > Fraser Coast > Hervey Bay > Scarness
Amenities:
Beach Free Parking Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #7 of 8 Speciality Lodging in Scarness
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Palace Backpackers Hervey Bay 2.5*
Number of rooms: 17
Official Description (provided by the hotel):
Palace Backpackers Hervey Bay is located a 50m from the beach and across the road of the Greyhound Bus stop! We offer dorm (4 beds to 10 beds) and private rooms. We are also happy to provide you 24-hour television access, secure lockers, communal laundry and entertaining areas. At Palace, we like to ensure you feel right at home during your stay. So why not check out one of our dorm, twin or double rooms and stay a night! ... more   less 
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Also Known As:
Palace Backpackers Hervey Bay Scarness, Australia

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