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“..and a view of the Matterhorn, too”

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Movenpick Hotel & Casino Geneva
Ranked #1 of 2 Hotels in Meyrin
Certificate of Excellence
London, United Kingdom
Level Contributor
130 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“..and a view of the Matterhorn, too”
5 of 5 bubbles Reviewed 30 March 2012

A smooth, efficient Swiss hotel, close to Geneva airport, and fully equipped for the business traveller. Small details made the experience even more satisfactory -- a regular shuttle service to and from the airport, and a free pass to ride the local transportation system during a stay in the hotel, with a tram to the city centre a few blocks from the hotel. Rooms are comfortable, quiet and well sound-proofed although close to the airport, and decorated with a fine view of the Matterhorn -- a hotel experience hard to fault.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NPassant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moevenpick_GVA, Administration at Movenpick Hotel & Casino Geneva, responded to this review, 18 July 2012
Dear Sir,

We thank you for taking time to leave such a positive comment.

We are particularly happy to see that all services are well rated and that we were able to provide the Swiss hospitality – also thanks to the Matterhorn touch. Be assured that all concerned departments will hear your positive feedback.

Thanking you again for your comments, we hope to see you soon.

Lubica Masiarova
Assistant Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,392 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
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brighton
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 19 March 2012

Really great room, lovely bed, decor etc all perfect. However, electronic keys for lifts don't work (we were amongst three other couples who were having issues). Also worth remember it is a casino so there are going to be events on. We arrived to prom night about 200 overly excited teenagers, joy. Breakfast that morning was cold, and I don't mean luke warm, I mean stone cold, the heating implements obviously weren't turned on. Last whinge... it took us 45 minutes to check out on the morning of our departure - chaotic process with people jumping the queue and the duty manager clueless. The shuttle bus was then full which left us running (literally) to the airport to get our flight. Not the most relaxing stay!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moevenpick_GVA, Directeur général at Movenpick Hotel & Casino Geneva, responded to this review, 17 July 2012
Dear Madam, Dear Sir,

Many thanks for taking the time to give your feedback on your recent stay with us at the Mövenpick Hotel & Casino Geneva.

From what you wrote I can certainly understand your disappointment, frustration and I hope you will accept my apologize for what happened.
I very well remember this weekend activity and true it is that we decided to accept (it is unusual for us) a large group of teenagers for their prom night. We have obviously not well anticipated the consequences of such a big group on our promises especially the disturbance – it could engender on our individual clientele such as yours.
Your comment on breakfast is also a concern for me since very often this meal is the most important one a large portion of our clients and this is why we usually pay particular attention that it is served the way it should be. I have discuss in detail this issue with the kitchen and restaurant team.
On the morning of your departure a large group of US clients arrived early in the morning. And here again – we are not done our homework - the process of welcoming this group whilst organizing departure of other guests was not done properly. Rest assured that we have…. To this incident with our Front Office Manager. Last but not least we should have organized through taxi our hotel car and immediate transportation of yourselves to the airport. All in all we have not kept our promise to make your stay as enjoyable as possible and this is a real concern not only for myself but for the whole team.
I however hope you give us another chance to serve you. To that extent, feel free to contact me directly to manage your reservation so we can redeem us.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
130 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 11 March 2012

This Mövenpick wouldn't be my pick for a Geneva city trip, but for attending the Motorshow at the Palexpo for 3 days, it was great! Efficient (free) shuttle to and from the airport (every 20') and a warm efficient welcome at check-in. Included in the stay a free public transport pass. My room on the 7th was OK in size, had the most boring view in the world (unless you like airports) and had everything you might possibly need (including a walk-in shower and various electric sockets). The TV had a wide choice of channels.
Unfortunately, the Mövenpick still thinks it should try to make money out of WiFi-access in the room, where lots of hotels now offer this for free. A bit behind the times (and unnecessarily expensive) for such a great place. Computers (free access) in the lobby were tacky. No free WiFi-signal. Cheap!
The breakfast was great, with staff being particularly nice and attentive ("have a coffee from the machine instead of from the pot"). The breakfast is very varied, with a 'live cooking' option. Avoid the in-house Japanese restaurant like the plague: easily the worst sushi I've ever eaten, indifferent unfriendly service, strong smell of 'live cooking'.
Check-out was quick and efficient, with at every position a large bowl of Swiss chocolates. Generally staff are very friendly. A great business hotel for airport and Palexpo!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TaxiFaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moevenpick_GVA, Administration at Movenpick Hotel & Casino Geneva, responded to this review, 17 July 2012
Dear Sir,

Thank you very much for your comments.

We are glad to read that you enjoyed your stay with us and rest assured that your comments will be shared with our teams who particularly appreciate to receive feedback from our clients.
On the other hand, we regret your comment relative to the pricey Wi-Fi access. Therefore, we can only but recommend you - upon your next stay with us- to book a business room, this offer includes internet.
We are also particularly concerned with your remark about the poor quality and unfriendliness of our colleagues of the Japanese restaurant. We would like to sincerely apologize for that. Rest assured, that that this is something which we will deal with and hopefully you will give us another chance to redeem us. In fact, the restaurant is temporary closed for the works as we are currently renovating this area.

We really hope to see you again to share a new pleasing experience.

Sincerely,

Lubica Masiarova
Assistant Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Modena, Italy
Level Contributor
115 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 10 March 2012

Near the airport, with free shuttle bus every 20 minutes.
Part of the ICC (international centre Cointrin), with very large underground parking (level -3 for the hotel).
Direct access via lift to the lobby.

Chekin was quick, accurate and friendly.

I had a "large" room on the 6th floor (the front of the building has longer rooms than the opposite side).
My bathroom had the walk in shower (which I prefer); there also are some rooms with tub.
The room was freshly renovated with spacious bedroom and bathroom, armchairs with ottoman, minibar, electronic safe etc.
The TV was a very good 32" LCD with a wonderful channel list, including a very large number of international channels, including CNN, BBCW, Russia Today, Euronews, France 24, a lot of english, french, german, italian (3 rai, 3 mediaset, la7), spanish, arabic channels.
Teletext on international channels worked too.

Internet worked very well, there was strong wireless signal, although I preferred to use the cable.
On the desk there were 3 swiss sockets (compatible with unearthed european plugs), a french one and a UK one.
In the bathroom there were US, Euro and Swiss sockets.

The bed was comfortable, the room very quiet and I had a very good night.

The room service menu was sufficiently varied, with fish, meat, pasta, pizza, cakes and ice creams, sandwitches and burgers etc.
My food was very good and service was quick and accurate.

Breakfast in the restaurant was good enough, although there was little choice of fruits and yoghurts.

Checkout was particularly careful about whether everything had been good and of my possible needs (baggage storage, shuttle to airport).

The hotel includes Casino du Lac, with access from level -2 via parking lifts.
If you need cash, you can find an ATM near the casino entrance.

If you need to go to Palexpo, you can take the hotel shuttle to the airport, then go through the airport train station to the palexpo entrance of "hall 7" (inside path up to the palexpo; just a few meters outside before entering the hall 7 building).
There also is the option of Bus 28.
From the airport station you can also quickly reach the centre of the town (gare Cornavin).
In Geneva hotels give you a free pass for public transport in the Geneva area (including trains in 2nd class).

Room Tip: You may be able to choose between walk-in shower and bath tub.
See more room tips
  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alberto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moevenpick_GVA, Administration at Movenpick Hotel & Casino Geneva, responded to this review, 17 July 2012
A big Thank You, Dear Madam, Dear Sir,

For your time and such a detailed description of the facilities and surroundings. This kind of feedback encourages all our colleagues and inspires a feeling that you were happy with provided services.
We sincerely hope that upon your next visit we will maintain the quality of services and even improve what should be improved – especially regarding the selection of the fruit and yoghurt on the breakfast buffet. Rest assured that we are thankful for any comments that help us to serve you better.
Many thanks again, looking forward to welcoming you back in a not distant future.

Kind regards,

Lubica Masiarova
Assistant Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
210 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

Spent two nights at the move pick while attending Motorshow. I arrived very early and my room as not ready, so they upgraded me to a deluxe room which was very spacious and well appointed. The view was nothing even worth opening th window for, but I saw enough of Geneva not to be concerned. Staff was top notch and shuttle to and from airport made travel a breeze. Breakfast was awesome. Would stay here again, fer sure.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarynpeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moevenpick_GVA, Administration at Movenpick Hotel & Casino Geneva, responded to this review, 17 July 2012
Dear Madam, Dear Sir,

First of all we would like to thank you for your time and feedback.

We are very happy that our services met your expectations and also that the upgrade was so appreciated. Especially during the motor show every acknowledgment of our effort is a music to one's ears.
We sincerely hope to see you again in our hotel for your future stay, maybe during the next motor show.

Thanking you again, with best regards,

Lubica Masiarova
Assistant Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 7 March 2012

We visit Geneva every year as we have family over there. We have in the past stayed in the centre which is very expensive for a 2-3 star accommodation. This Movenpick is close to the airport so a 10 min bus ride from the city centre, but in return you get a modern clean 4 star hotel for less than 2-3 star in the centre, which we prefer.

As with all hotels in Geneva you can get a free travel card for the duration of your stay that lets you use all buses and tram trams free of charge. There is a bus stop 200 yards away where you can catch the no. 14 bus which is 10 minutes from Cornivan (Geneva central Station). The buses are often and always on time so we did not find this a problem.

The hotel itself is very modern and has 2 restaurants, European and Japanese both are excellent but a little price but no more so than anywhere else in Geneva.

I would definitely recommend this hotel and will be staying again in the future.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gazelle44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moevenpick_GVA, Administration at Movenpick Hotel & Casino Geneva, responded to this review, 17 July 2012
Dear Madam, Dear Sir,

Thank you for your positive comments.

We are glad to read that your choice of hotel was a good choice and that you enjoyed your stay with us. Guests comments such as yours are very appreciated – as they are detailed enough, they are really useful for our potential clients. They also let us know that things are handled correctly and advise us about the services to improve.
Be assured that your positive comments will be shared with our colleagues who enjoy to receive feedback from the clients.

Thanking you again for your time, we look forward to welcoming you again upon your next visit in Geneva.

Lubica Masiarova
Assistant Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farnham, United Kingdom
Level Contributor
224 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed 28 February 2012

This is the second time I've stayed in a Movenpick (the other time was in Zurich) and it was a good experience.

The hotel is full service, modern and best suited to business travellers due to the airport location. It could be used for leisure visitors as the hotel shuttle links to the airport which has an excellent rail service to downtown Geneva and the rest of the Swiss/European rail network.

I was on a high floor and the room facilities were very good - little touches such as international power sockets and a wide choice of global TV channels. I heard no aircraft noise at all.

The staff were friendly and helpful. Prices on the high side, but that is due to the strength of the Swiss Franc...

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Farnham_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moevenpick_GVA, General Manager at Movenpick Hotel & Casino Geneva, responded to this review, 3 April 2012
Dear Madam, Dear Sir,

Many thanks for your feedback on your recent stay at Mövenpcik Hotel & Casino Geneva.

We are sincerely happy that in general all the services are well rated, we will do our best to improve the quality and rest assured that your nice comments will be passed on our colleagues who really appreciate this kind of recongnition.

Thanking you again for your time and feedback, we look forward to welcoming you back again.

Sincerely,

Lubica Masiarova
Assistant Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Movenpick Hotel & Casino Geneva

Property: Movenpick Hotel & Casino Geneva
Address: route de Pre-Bois 20, Meyrin, Geneva 1215, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Geneva > Meyrin
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Meyrin
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Movenpick Hotel & Casino Geneva 5*
Number of rooms: 350
Official Description (provided by the hotel):
Located in Geneva in the French part of Switzerland, close to the airport and Palexpo, the 5 star upscale Movenpick Hotel and Casino Geneva has recently renovated its 350 privilege bedrooms. Offering a Japanese and an international restaurant, bars, a large conference centre for seminars and congress and in-building parking, this hotel is ideal for business as well as for leisure, with attractive prices and packages. ... more   less 
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Also Known As:
Moevenpick Hotel And Casino Geneva
Geneva Moevenpick Hotel

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