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“Nice basic hotel”

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Mercure Duesseldorf Neuss
Ranked #5 of 16 Hotels in Neuss
Indiana
Level Contributor
129 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Nice basic hotel”
4 of 5 bubbles Reviewed 21 July 2013 via mobile

Hotel is down a small road we would have not found in the dark without a GPS. Large bright lobby with fast Internet. Friendly staff spoke English better than our German thankfully. Strange thing, no top sheet. Just a comforter. Two twin mattresses pushed together (typical in our experience in Germany). Pillows were too flat for any support. No air conditioning or fan just to circulate the air. Internet in room was slow and spotty. Had an excellent dinner in the hotel restaurant. Wiener schnitzel and spaghetti with shrimp. Creamy tomato soup was good. A little pricey at 45 euros for two but very good. Breakfast in the restaurant was 16euros each. Hard to eat enough to make it worth it but many choices and all good. A well kept hotel just very basic.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seashll59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_TeamNeuss, Im Auftrag der Direktion at Mercure Duesseldorf Neuss, responded to this review, 25 July 2013
Dear guests,

Thank you for your great review. We are delighted to hear that you enjoyed your stay in our hotel. All our offers are directed to the satisfaction of our guests. To offer them a friendly and courteous service and a pleasant stay are always our obejctives and that we have achieved this with you, reinforces our deeds.
We are sorry that we can't offer an Airco or fans, but to cool off, you can have some cold drinks on our terrace or of course on your rooms and you can use our outdoor pool.
Dear guests, we would be very happy to see you again soon here in Neuss, feel welcome at any time!
Until your next visit we remain with sunny regards from Neuss,

Your team of Mercure Hotel Dusseldorf Neuss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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530 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brooklyn
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 8 April 2013

Hotel is nicely kept, staff very welcoming.
Rooms are pretty small, bed small too. A lack of amenities in the room such as a hot water dispenser.
But, the price was very decent and the 2 night stay was fine.
The parking in front of the hotel is good and easily accessible.
Close to many main roadways.

Internet: wifi in-room for a fee - works well and very good speed.
Parking: free outdoor parking, very convenient

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tzvitas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Netherlands
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 March 2013

This is from my husband:
We visited the hotel in the weekend of 23/24 March. Overall impression was good, staff was very friendly.
The room was nice, the bed comfortable. The bathroom was clean. Just the bathtub showed its age. It was chipped and damaged in some area's. The size of the room was ok, good to have a couch in the room which transforms into a bed if needed.
Too bad the TV only showed German speaking stations with the exception of CNN of course. It would be great if there were a few more English speaking channels.
A big complement we have to make about the breakfast. It is very good and filled with fresh bread and cold cuts. There are enough foods to choose from even if you are not into bacon, sausages, and eggs in the morning.
Too bad the wi-fi in the lobby is not free. We have stayed in many hotels where the lobby offered free wi-fi and even in the room itself. We tried the paid wi-fi in our room but the signal was too weak so we cancelled it.
Having said all this we enjoyed our stay very much and make sure we recommend it to our friends. We will certainly come back again.

  • Stayed March 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sella V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_TeamNeuss, Im Auftrag der Direktion at Mercure Duesseldorf Neuss, responded to this review, 31 March 2013
Dear Sella,

Thank you and your husband for your open words. We are delighted to hear that we could convince you of us and our hotel. To offer our guests a relaxed stay in an atmopshere where they can feel well is our greatest aim and it is a pleasure for us that we have achieved this with you this time.
But we will also consider your mentioned points of criticsm in our future planning and try to find a solution.
Please feel welcome at any time and visit us again soon. Until then we remain with kind regards from Neuss.

Your team of Mercure Hotel Düsseldorf Neuss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
France
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 March 2013

Family with 2 children, Decent size room; a double bed with two comfortable add on beds. Excellent buffet including english breakfast, free for the children. Excellent service. Need car. Only minus is that wifi is not free.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ons68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_TeamNeuss, Im Auftrag der Direktion at Mercure Duesseldorf Neuss, responded to this review, 10 March 2013
Dear guests,

Thank you for your great review. We are delighted to hear that you enjoyed your stay in our hotel. It is our request to offer our guests a pleasant stay and we are happy to hear that we have achieved this with you.
Please feel welcome here in Neuss whenever you want, it would be a pleasure for us. Until your next stay we remain now with kind regards.

Your team of Mercure Hotel Düsseldorf Neuss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timisoara, Romania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 February 2013

I always stay here when I am on a business trip in Neuss. I feel like at home, nice and quiet place, warm staff, great breakfast. Rooms are large, confortable and clean, well heated in the winter. Not to mention the decent prices. I travel for business a lot and I would love to find in other hotels the same confort and athmosphere. I always recomment this hotel to my coleagues.

Room Tip: Ground floor rooms are more modern, but slightly smaller
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Felicia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_TeamNeuss, Im Auftrag der Direktion at Mercure Duesseldorf Neuss, responded to this review, 7 February 2013
Dear Felicia,

Thank you very much for your great review. We are very delighted that you enjoyed your stay(s) in our hotel. It is our greatest aspiration to offer our guest these things you mentioned: a courteous service and an atmosphere to feel comfortable.
We would be very happy to welcome you again soon here in Neuss and remain until then with kind regards.

Your team of Mercure Hotel Düsseldorf Neuss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
1 review
3 of 5 bubbles Reviewed 25 December 2012

We spent two nights only and for just two nights was ok. The rooms were warm and clean. Nice atmosphere and silent place. Good location and close to Dusseldorf. I would definitely recommend this hotel to my friends.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Cleanliness
Helpful?
Thank Niko Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_TeamNeuss, Im Auftrag der Direktion at Mercure Duesseldorf Neuss, responded to this review, 31 December 2012
Dear Niko,

We want to thank you for your review and for the time you have taken for it. We always try to offer our guests a comfortable stay and a friendly, courteous service and we read with pleasure that we have achieved this with you this time.
We would be delighted to welcome you again in our hotel to convince you completely from us. Until then we remain with kind regards from Neuss.

Your team of Mercure Hotel Düsseldorf Neuss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Duesseldorf Neuss

Property: Mercure Duesseldorf Neuss
Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Region: Germany > North Rhine-Westphalia > Neuss
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool
Hotel Style:
Ranked #5 of 16 Hotels in Neuss
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
Number of rooms: 115
Official Description (provided by the hotel):
Neuss, the green city, is conveniently located close to highway A57 and only 30 minfrom fairs, airports, Düsseldorf, Cologne and Europes biggest indoor-skitrack. 4-star hotel with 115 rooms, meeting rooms, restaurant, bar, terrace, and outdoor swimming pool. ... more   less 
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Also Known As:
Accor Duesseldorf Neuss

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