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“A below average hotel”

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Hotel Viktoria Neuss
Ranked #14 of 17 Hotels in Neuss
Reviewed 21 March 2013

I stayed at this hotel for a week on a business trip, and am glad that I had not personally paid for the accommodation. Unfortunately the décor is very dated, and the place in general did not appear well maintained - see photo of landing carpet as an extreme example. Shower was in the bath and loose on its bracket. There was also a smell from the drains in the bathroom in my room. Not a good smell.

The bed and other facilities in the room were fine, including complimentary water.

Free WiFi was available, but unfortunately from my room the connection was very limited, and hence unusable for a lot of the week. I skipped breakfast for the rest of the week after sampling the offering on the first morning - nowhere near the freshness and variety which should have been on offer.

The staff seemed friendly, but unfortunately were quite incompetent with my only requests: a taxi for the morning of departure was not booked the night before. And when a new taxi was subsequently called in the morning, I sat waiting patiently for 20 minutes in the lobby before asking after it. I was told that the chances were that someone else had jumped in it, and that I should wait outside for the next one! It was snowing and the temperature was -4 degrees! Unimpressed

  • Stayed: March 2013, travelled on business
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2  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 16 of 63 reviews

Reviewed 11 May 2012

The room was dirty and smelly. The bathroom floor was all sticky when I walked around. The shower curtain...well, I didn't want to touch it; and the fan didn't work so the bathroom and bedroom were instantly full of steam. The bed was old and tiny. I would strongly recommend that you don't book this hotel.

Room Tip: Go to a different hotel
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  • Stayed: May 2012, travelled on business
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4  Thank Traveller_PD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2012

I walked in to find there was no parking, as advertised, unless I wanted to pay €7.99 or use "their free parking" on the street in a dodgy looking part of town. I went to my room which was grotty and stunk of a dirty manly smell. I complained and when I returned found an air freshener outside the room. I complained again and was moved to a single room (I'd booked a twin) which stunk of smoke. At 0250 hours two giggling people let themselves into my room with a key. I complained in the morning and was told "it was only the nightstaff", I felt scared after being intruded and did not sleep further, not fit to work that day. They reduced room by €20, I stated I should pay nothing. Sarcastic and unhelpful staff, nasty hotel, I'd rate at 1* not the 4*... DONT STAY UNLESS OF COURSE YOU WANT SMELLY ROOMS AND UNEXPECTED VISITORS!!!

  • Stayed: January 2012
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3  Thank xxKATxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2011

Booked a double room + extra bed, charged extra

Reach the hotel reception is close.
There was no room with extra bed.

presented solution: stay at the hotel mirage neuss.
There was no transport available (900 meters) in the rain.

In the hotel mirage room available without cleaning (by changing linens, trash, etc. ..)

3º Option - Hotel in another part of town, transportation costs and booking fee paid by the customer (rather higher rate)
There was no right of return. just go back to the Park Hotel Viktoria Neuss next day.

No refund was made because the manager was not.

I have traveled several years by germany

Incredible, and to think that Germany is a country with civilized treatment !!!

  • Stayed: February 2011, travelled on business
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2  Thank HFilipe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago
Google Translation

  • Stayed: January 2018, travelled as a couple
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Thank Rene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
Google Translation

  • Stayed: December 2017, travelled solo
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Review collected in partnership with ehotel.de
Thank thomashM5984OC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017
Google Translation

  • Stayed: October 2017, travelled with family
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Thank cbl55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Viktoria Neuss

Address: Kaiser-Friedrich-Str. 2, 41460 Neuss, North Rhine-Westphalia, Germany (Formerly Park Hotel Viktoria Neuss)
Region: Germany > North Rhine-Westphalia > Neuss
Amenities:
Hotel Style:
Ranked #14 of 17 Hotels in Neuss
Price Range: £34 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Viktoria Neuss 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Hotel Viktoria Neuss is located in the heart of the friendly town on the Rhine. Despite central location you will find peace and relaxation. All our rooms are functional but stylishly furnished and have private bathroom with shower and toilet, cable TV and hairdryer. A full buffet breakfast is served in our breakfast restaurant. ... more   less 
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