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“Absolute disgrace and very unfriendly”

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Hotel Ratskeller Bruchsal
Ranked #1 of 3 Bruchsal B&B and Inns
Detmold, Germany
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Absolute disgrace and very unfriendly”
Reviewed 1 June 2014

Do not go to this hotel!!! The owner is choleric, disrespectful and irate. Be careful about arrangements made through the telephone, the owner might simply deny everything:
I had made an arrangement with the owner's wife two weeks before our arrival to use a small meeting room for a rehearsal. When everyone showed up for it the owner denied that an agreement was ever made, yelling at me in the middle of the hotel, cursing and saying disgraceful things like, "I'm the man in this house". As a woman I felt extremely threatened and not safe. The owner was extremely abusive and confrontational. He constantly cut me off, came closer and closer until he was standing right in front of my face. His wife tried to intervene in which case he ignored her. Hence came the quote above...
During our four day stay we heard more arguing between the owner and other guests.

After being told we could pay by credit card, in the end he forced us and other guests to pay cash.

Handicapped people would find it a struggle to stay there since the lift is turned of at night.

Breakfast is officially served till 10 am - but they start to take it away before then.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DocAcqua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 reviews from our community

Traveller rating
    2
    4
    5
    1
    1
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Families
0
Couples
0
1
8
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Singapore, Singapore
Level Contributor
60 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 September 2013 via mobile

For the price and location I think this is a very good hotel. Cosy small room.

I think the room are really nice and would certainly come back to this hotel if given a choice.

There is an excellent restaurant down the hotel and they serve very good food. Breakfast is good as well.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benetay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 July 2012

Well, the hotel location is quite nice, it is directly in the plaza of Bruchsal.
My room was not bad, medium size, fairly new furniture.
Pro:
1- Location
2- Quite
3- Clean
4- Well maintained
5- Good food at the restaurant
6- Friendly manager
Cons:
1- Empty minibar
2- Very small TV
3- Reception and elevator close at night
4- Paid Internet
5- Extremely soft pillows, tried to order hard ones, but it was not possible
6- Price is a bit high, but i think it is due to the location

might consider returning back, but i'll have a thorough check around it for alternatives.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wassim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaragoza, Spain
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 December 2011

The room was single, certainly, because there was no room for anybody else in the room. The bathroom was tiny, too.

The restaurant was OK -if you are hungry. They only accepted payments with cards from 50Eur up, which is a very high limit.

Internet was subject to charge, although they had a nice gesture and they gave me a couple of hours for free (other hotels I have been to in the area do not charge at all.)

Summary: I will not come back. Chances are that I will find a nicer hotel for the same price in the area.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R-eyesplice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ratskeller Bruchsal

Property: Hotel Ratskeller Bruchsal
Address: Kaiserstr 68, 76646 Bruchsal, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Bruchsal
Amenities:
Kitchenette Restaurant
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Bruchsal
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Ratskeller Bruchsal 2*
Reservation Options:
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