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Mercure Hotel Frankfurt Airport
Ranked #3 of 8 Hotels in Kelsterbach
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1,056 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
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Saskatoon
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 October 2013

I arrived at the Frankfurt Airport, headed down to Terminal 1 Entrance A on the arrivals level and the shuttle bus was waiting there. Turns out it runs regularly from early morning to midnight. The hotel is about 10 minutes away. The receptions staff were friendly and helpful. The room was clean and the bed comfortable. It's in an industrial area (Lufthansa security and operations buildings surround the hotel) but a ten minute walk to the center of town gets you to restaurants, bars, a grocery store and several great bakeries. I didn't use he hotel restaurants. I needed the walk so I got a pastry and coffee in town. The hotel buffet breakfast was offered at 19 Euros. I would use this hotel again. I didn't bring my computer but there were two in the lobby that were free to use. One of the computers is connected to a printer to print out boarding pass.

  • Stayed October 2013, travelled solo
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Helpful?
Thank Marvin7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Westminster, British Columbia, Canada
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 October 2013

First of all, in our room, in the bathroom, graffiti was on the bathroom wall. Pretty much the worst English word you could choose. Also from the time we got there the hotel was very hot. When we got to our room I turned on the air con immediately. We left for a few hours and when we came back, the heat was coming thru! We phoned the front desk and they brought up the key for a new room. We took the time and moved rooms. Turned on the air con and went out to try to find a place to eat. The hotel is situated in a very industrial area right near the airport. Came back 2 hours later, and the temp had barely changed at all. Best we could do was sleep (or not as I got none) with the window open and hear all the noise. On our way into Frankfurt we stayed at the NH for 10 euros less and had a much better experience. I usually choose Accor in any situation, but maybe Mercure is not the best choice, other than the staff was great.

  • Stayed October 2013, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com

Helpful?
Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aalborg, Denmark
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 October 2013

Stayed at this hotel before an early departure from Frankfurt Airport.
Drive was only a few minutes. I had rental car, but they also have shuttle bus 2-3 times per hour.
Room was clean, good bed and with a bath tub.
Had an excellent meal at the restaurant at a decent price.

Room Tip: Near Frankfurt airport
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  • Stayed October 2013, travelled on business
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Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level 6 Contributor
196 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 29 September 2013

I spent one night in the Mercure on my way to London. The location is perfect if you have an early flight and the hotel has a bus shuttle service going to the airport starting at 5 in the morning.
It is a very functional hotel with all standard service. Rooms are large enough for a not too long stay.And do not expect a nice view from the window.
Try to avoid the New York restaurant downstairs. Menu is nothing special and the quality of the food is not fantastic.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank Nico S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 29 September 2013

The hotel itself was not bad, but the location was very inconvenient, it wasn't close to the airport, despite the name, nor it was close to the city.
I had to rely on the shuttle buses, even though the drivers were very friendly, it had an erratic schedule, and only served Terminal 1 of the airport, something that is not explicitly said in the web page, so I spent a lot of time trying to find the shuttle in Terminal 2, until I called the hotel and they told me I had to go to Terminal 1.

The staff was very friendly, I was checked in quite fast, but internet access wasn't free (€9 per day), fortunately the check-in lady was very kind and gave me a voucher so I didn't have to pay for it. In the end internet was very slow and unreliable, to charge €9 for that was a steal.

I was surprised to find the room to be very very basic for a Mercure property. it was more of what I had expected from an Ibis property, but it was quiet, very clean, and I had a pleasant night.

I don't think I would stay here again if I'm back to Frankfurt, mainly because the inconvenient location, and the very basic rooms.

  • Stayed August 2013, travelled solo
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Helpful?
1 Thank Lovecraft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 September 2013

Stayed here for two nights and this is a repeat stay. Good location close to Frankfurt Airport, with clean, modern rooms. Airport shuttle bus (shared with the nearby Ibis which is less expensive but more basic rooms) runs ~20 hours per day, sometimes hourly, sometimes twice per hour. Staff are helpful and want to please. Pool & sauna in the basement, plus a nearby path along two ponds offer you opportunities for exercise after hours on sitting on a plane. Breakfast buffet is quite good, but not cheap (20 Euros). If you are in a rush, skip the buffet and order the simple 5.5 Euro express breakfast (bread, coffee/tea). Booking and/or paying in advance can save 20-40% off later rates. If there is a conference in the area, this hotel can be a poor value: I've paid over 100 euros without breakfast and 71 Euros with breakfast (Friday night).

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank IntlTvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Frankfurt Airport

Property: Mercure Hotel Frankfurt Airport
Address: Am Weiher 20, 65451 Kelsterbach, Hesse, Germany (Formerly Novotel)
Region: Germany > Hesse > Kelsterbach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Kelsterbach
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Frankfurt Airport 4*
Number of rooms: 150
Official Description (provided by the hotel):
The refurbished 4 star Mercure Hotel Frankfurt Airport offers 150 airconditioned rooms, 7 airconditioned conference rooms, an indoor pool with sauna and a private car park. Our New York restaurant is open from 12 noon to 2.30 p.m. and from 6 to 11 p.m. every day. The Zeppelin Lounge bar is open from 5 a.m. to midnight. Our free airport transfer service runs to Terminal 1, 4 km away, between 5.40 a.m. and 11.10 p.m. The hotel is 15 km from the city centre and 20 min drive from the exhibition centre. ... more   less 
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Also Known As:
Mercure Frankfurt Airport
Mercure Hotel Kelsterbach

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