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“ibis hotel, Frankfurt”

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Ibis Frankfurt Airport
Ranked #2 of 8 Hotels in Kelsterbach
GreenLeadersBronze level
Reviewed 16 December 2013

Nice, clean hotel with great service. Great personnel helped us find the best deal for our family. Receptionist Roji was especially helpful. The hotel is somewhere in the remote area, but still if you are planning on visiting Frankfurt, this hotel is a good option. The bus from/to main train station is every 20 minutes. From main train station you can go basically anywhere. There are (at least) three groceries stores near the hotel, but the food at hotel is good anyway, I haven’t noticed restaurants nearby hotel though.
One of the drivers wasn’t so nice though (don’t know his name, unfortunately), I witnessed him at the airport stop yelling at the client who had trouble speaking English, then at the hotel he boldly asked another client for the tip, because supposedly his luggage hurt the driver’s foot, when he was taking it out of the bus.

Room Tip: Talk to receptionists, tell them what you really need, they are people and can really help you.
See more room tips
  • Stayed: August 2013, travelled with family
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Thank Elena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this reviewResponded 3 January 2014

Dear Elena K,

thank you very much for your positive feddback shared on Trip Advisor.

It will be a pleasure to forward your message to my staff.

Thank you also for the information about the incident with the shuttle driver.
I will adress this to the shuttle company to prevent future occurence.

We ghope to welcome you soon again at Ibis Frankfurt Airport and that your stay will be as pleasant as the previous one!

Kind regards,
Catherine Sebai
General Manager

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291 - 297 of 1,130 reviews

Reviewed 14 December 2013

Quiet, clean, efficient check in, free wifi in the lobby, and a quick shuttle service... everything you could ask for in an airport hotel! Rooms were smallish but comfortable nevertheless.

As an added bonus, there are 3 supermarkets (including Lidl and Aldi) almost across the street, providing an alternative to the hotel's pricey breakfast.

  • Stayed: September 2013, travelled on business
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Thank jolenejentilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this reviewResponded 3 January 2014

Dear jolenejentilly,

thank you for taking the time to share the good experience you made during your stay at Ibis Frankfurt Airport.

It is always a pleasure to receive positive feedback.

We hope to welcome you soon again!

With best regards,
Catherine Sebai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

My high ratings are for the value relative to price. Airport hotels are so often overpriced, but this one really stands out. It is about 2 miles from the airport, but the free shuttle runs every 30 minutes on a dependable printed schedule. This time, we kept our rental car and drove to the airport for an early morning flight. Although there are only a few garage spaces, we found plenty of free parking right across the street. Desk people were very friendly and helpful. There's a free computer and printer in the lobby. Wifi is free. Rooms are compact but very clean and well planned with comfortable beds. An unusual feature in our room was a door between the entry area and the door leading into the bedroom, solving the problem of hearing comings and goings of other guests. We had a very quiet night's sleep. We didn't try the restaurant or breakfast. For our needs, this is the ideal airport hotel.

  • Stayed: December 2013
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Thank tallpinesCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this reviewResponded 12 December 2013

Dear Ibis Guest,

We very much appreciate your comments regarding your stay at the ibis Frankfurt Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Catherine Sebai
General Manager

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Reviewed 28 November 2013

Had to stay over night at Frankfurt Airport , Ibis is a good hotel for a few hours sleep , shuttle bus came after 2 minutes which was great. Room clean , small , free internet , Bed was good. limited food service but found a Pub down the road which served good German beer .also a supermarket and a few shops across the road .

  • Stayed: November 2013, travelled solo
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this reviewResponded 3 December 2013

Dear David H,

we thank you very much for sharing your experience on trip Advisor.

It is always a pleasure to receive positive feedback.

We hope that your next visit at the Ibsi Frankfurt Airport will be as pleasant as the previous one!

Best regards,
Catherine Sebai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

Couldn't fault it as the price was good and the place was clean. Free wifi was a bonus too. Didn't eat at the bar (as we found a great cheap restaurant within 400m). The area is a little industrial (it seems to be bang in the middle of the car hire holding pens).

One other reviewer said it was with walking distance of the rail station. Yes, but count on 20mins brisk walk through an industrial estate.

  • Stayed: November 2013, travelled on business
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Thank EtoileBrilliant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this reviewResponded 3 December 2013

Dear EtoileBrillant,

we thank you very much for sharing your positive feedback on Trip Advisor.

We hope to welcome you again in near future.

Kind regards,
Catherine Sebai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Nevine Y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this reviewResponded 3 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 November 2013

Stayed here for one night as I had an early flight from FRA - ORD. It was OK for one night....I would not have stayed any longer. The room was clean and smelled fresh (non smoking). The front desk employee was very nice. Check in was slow as they had transitioned to a new computer system on Nov 1. My complaint was when the front desk employee handed me my room key envelope, she also announced my room number (several other guests in the lobby waiting to check-in). In the States, that it is not done...you are handed your key and your room number is written on the envelope. The food at the bar was HORRIBLE. We ordered nachos which came out as a handful of Doritos whith melted Velveeta cheese. Location is nothing to be desired only that it is close to the aiport. We did not leave the hote at all. When we payed the bill, we were told cash only at the bar (not sure if that had something to do witth the new computer system). The shuttle service to the airport was on time. $80 for a one night stay which I thought was reasonable.

  • Stayed: November 2013, travelled with family
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Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisfairport, Manager at Ibis Frankfurt Airport, responded to this reviewResponded 3 December 2013

Dear Linda B,

thank you for taking the time to share the experience made at Ibis Frankfurt Airport on Trip Advisor.

I also thank you very much for the useful comment concerning anouncing room numbers at the reception. We weill change this immediatly.

Due to the system chance on November 7th your check-in process took a bit time - thanks for your comprehension.

Please accept our sincerest apologies that your snack at the bar did not meet your expecations.
We are offering snacks for (hopefully) every hunger as Pizza, Pasta, Sandwiches, Soups, Fish, Salad and much more.

We are looking forward to welcome and to better serve you in near future.

Kind regards,
Catherine Sebai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Frankfurt Airport

Address: Langer Kornweg 9a-11, 65451 Kelsterbach, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Kelsterbach
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Kelsterbach
Price Range: £45 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis Frankfurt Airport 2*
Number of rooms: 132
Official Description (provided by the hotel):
The Ibis Frankfurt Airport hotel is located in Kelsterbach, 13 km from Frankfurt. A free shuttle service for the airport (4 km away) runs between 5 a.m. and 11 p.m. The hotel offers 132 airconditioned rooms with WiFi Internet access, including 4 rooms adapted for guests with limited mobility, and also features the La Table restaurant, a bar and a 24 hour snack service. There is an indoor swimming pool and tennis courts 3 km from the hotel. Pets are allowed. ... more   less 
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Also Known As:
Ibis Frankfurt Airport Hotel Kelsterbach
Ibis Hotel Kelsterbach

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