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“Very good but understaffed”

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NH Frankfurt Airport
Ranked #1 of 8 Hotels in Kelsterbach
Certificate of Excellence
GreenLeadersBronze level
Reviewed 9 February 2013

Overall I am very satisfied with this hotel which serves very well for spending a night between flights. The hotel is located very close to the airport and the free shuttle operates from early morning until 11:30 pm. Our room was a bit small but had everything required and was very clean. So, we had a very comfortable stay. Internet worked properly. We did not used breakfast so I cannot comment.
The only minor problem with this hotel is that there are too many clients and therefore there are queues for absolutely everything: for shuttle, for check-in, for check-out, etc. So, you have to plan more time that usually necessary for every interaction with the staff.

  • Stayed: January 2013, travelled with friends
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Thank iouA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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531 - 537 of 1,455 reviews

Reviewed 29 January 2013

Internet was free....but the speed was so slow, it took 5 min to load this page to get to this page.

Front desk staff are okay.

Food is terrible and service is beyond slow....we were not even there at a busy time. DO NOT order a martini with a twist ...you will get lemonade with a slice of lemon in it (no alcohol).. The food was absolutely atrocious.

  • Stayed: January 2013, travelled on business
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Thank downdog13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2013

The hotel is quite close to the airport, connected by a shuttle running nominally every 20 mins. Good rooms, good breakfast, acceptable restaurant. However, when leaving the next morning, despite our reservation, the shuttle was full. We had to wait, with many other customers, for the next run that was late. Finally, after half an hour, the hotel called a taxi, that was supposed to be free of charge, and we had to pay it. These things can happen, however it is clear that they are not well organized.

  • Stayed: January 2013, travelled on business
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Thank piantin22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2013

Stayed at the NH hotel Frankirt Airport whilst on a short 2 night trip to an exibition at Frankurt Messe. The location worked well for my flight times and was a 30 euro taxi to the Messe. The hotel was functional, friendly, good value perfect a for short airport stay with a good shuttle service to and from the terminal, downside the shuttle only lifts and drops to terminal 1. The food in the restaurant was very good, about 20 euro for 2 courses with a resonably priced wine list. Bedrooms were comfortable, very clean and relatively recently totally refurbed.

Room Tip: Ask for a room on the inside of the building to avoid road noise...
  • Stayed: January 2013, travelled on business
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Thank Patrick Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2013

I was there for 4 nights during an exhibition in Frankfurt.The hotel is next to one runway of Frankfurt airport...From 5 o'clock airplanes land! They pass very near to the hotel's roof.
Room quite comfortable but very hotel.Better use for passengers in transit.Breakfast and parking really expensive.

Room Tip: Breakfast and parking are too expensive.No sense...
  • Stayed: January 2013, travelled on business
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Thank Massifly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2013

Stayed for a night with my family. Even though we missed our breakfast, we find the room and service was excellent...

I'm not aware that there is a swimming pool in this hotel. As it was a short stay we did not leave our kids to play as well....

  • Stayed: December 2012, travelled with family
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Thank Swissindian_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2012

I need to qualify my "excellent" rating--it is excellent relative to other hotel airports. As others have stated, it wouldn't be the place to stay for more than a night or so. In our case, we had an early morning flight and needed somewhere close to the Frankfurt airport. That being said, I did not expect such a nice hotel: the room was very clean and quiet, we did not hear a sound from adjacent rooms, the employees were polite, and the the shuttle arrived as scheduled. (As another recommended, be sure to schedule ahead, especially upon departure.) My only complaint was the heat--as mentioned by another recent reviewer, the rooms are too hot and there are no controls. And as we arrived late the night before departure, we didn't have a chance to use the spa. We did not have a meal; the prices are always very pricey at hotels, and this was no exception. But all in all, a bargain. (A side note: I asked a very nice, well-traveled German woman we met at the airport-who also stayed there--about tipping shuttle drivers. I am a generous tipper. She said that no, though, one does not tip the shuttle drivers there, that they make a good living wage. So we were taken aback by a rather aggressive driver who expected a tip in no uncertain terms. My husband gave him the change in his pocket, but....I would welcome comments from others, especially anyone else who experienced this sort of thing.) I suppose that was the only downside.

  • Stayed: December 2012, travelled as a couple
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1  Thank Colleen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Frankfurt Airport

Address: Moerfelder Strasse 113, 65451 Kelsterbach, Hesse, Germany
Region: Germany > Hesse > Kelsterbach
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Kelsterbach
Price Range: £53 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Frankfurt Airport 4*
Number of rooms: 158
Official Description (provided by the hotel):
NH Frankfurt Airport is conveniently located within five minutes (1.5 km) of our namesake, with a complimentary shuttle service and parking for all our guests. ... more   less 
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Also Known As:
Nh Frankfurt Airport Hotel Kelsterbach
Nh Frankfurt Airport Kelsterbach
Nh Hotels Kelsterbach

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