First off; I was pleasantly surprised to find an easily concealable kitchenette, with microwave, two plate, fridge, china, etc. Good-sized room as well, with mostly good furniture. However, that's as far as the good surprises go.
The air conditioning did not work either, and it was a hot summer day when I checked-in. The reception would not pick up the call from my room phone. Some staff were nice, but some were just unresponsive, frankly cold and seemingly bored.
In what universe is this a 4-star hotel?
The hotel is a bit far from the airport, and the free shuttle is a little irregular. With public transport, be prepared for some walking. The redeeming factor though, was that the hotel offered to pay for a taxi when the shuttle was out of service, which was pretty cool :)
But here's the kicker for me; the rooms have old-fashion lock and key-hole. On the weekend of my stay, some minutes before 9AM, someone opened the door, pocked and peeked around for a minute and left, without locking the door or saying a word. I could not see who the person or persons were. I was both shocked and frightened, especially since a note on the table had said I should not expect daily house-keeping, but weekly. There was no need for a "Do not disturb", I thought. Of course, I later learned the note was in error.
It took the reception more than an hour to establish the identity of the person(s) that might have opened the door without knocking or identifying themselves as house-keeping. I had to immediately book another hotel because I could not feel safe. I was later told that was house-keeping, and that the house-keeper had infact knocked and identified herself (and she might have, but who can tell; so early in the morning on a weekend :) I cut short my stay and moved to another Mercure Hotel in Messe, which was a breath of fresh air.
This little misunderstanding cost me rather dearly (no refunds with some online deals), and I hold the hotel partially responsible for masquerading as 4-star. With this rating, we have come to expect much more.
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- Also Known As:
- Mercure Wings Frankfurt Airport