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“Price is a good deal, but not accommodating”

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NH Frankfurt Airport West
Ranked #1 of 2 Hotels in Raunheim
GreenLeadersSilver level
NJ
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Price is a good deal, but not accommodating”
Reviewed 8 October 2013

The price was good, but if you are staying more than a day the hotel does not provide basic necessities. You have to go to the bar for ice and when you do eventually get it, you will get it in a cup. The refrigerator is not cold so your liquids and food are room temperature. The temperature does not get cold enough. If you love morning coffee like I do, you have to request a coffee maker and "buy" your coffee at the reception desk. Toiletries in the bathroom such as shampoos etc,,,,that comes in small bottles, one finished that is it....the restaurant food is good but service needs great improvement. I had breakfast and had to ask the waiter three times about my coffee, and then waited 15 minutes for the bill. I do not expect fantastic services or accommodations like high end hotels I have stayed, but I feel the simple things that are basic and every day needs/ expected treatments is expected regardless of how much the nightly rates are.

The shuttle is timely but you do need to pay 5 euros and put your name on the list at the reception desk. Some of the drivers are not friendly, and they talk on the phone while driving on the highway to and from hotel . I would not want to return back

Room Tip: The rooms are clean and fine
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  • Stayed October 2013, travelled with family
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1 Thank lndia42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
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Europe
Level Contributor
126 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 29 September 2013

The shuttle is a convenient feature and it leaves from the hotel every half hour. There are only eight seats though, so if you plan to leave at peak times, make sure that you let reception know to hold a seat for you. The trip is free on arrival and departure, and five euros to the airport other times.

The grounds could use a bit more attention, for example the grass and the bushes showed lack of maintenance. The smoking area is just outside the front entrance, and could use additional cigarette butts collection points, as the one provided was often overflowing and the rest ended up on the ground... near the front entrance.

Reception staff very helpful and welcoming.

Free Wi-Fi, yes there is and it works fine. However, the log in is at the front desk, and it changes all the time. So you need to pick up the new user id and password everyday. It is supposed to last 24 hours, but sometimes it will run out before, and back to the front desk you go.

The restaurant staff was also very nice, and the food was good.
(Not so good were a couple of flies in the restaurant - not ideal with a buffet in session).

Though there is room for improvement it was overall a good stay.

  • Stayed September 2013, travelled on business
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Helpful?
1 Thank eurasian73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westport, Ireland
Level Contributor
227 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 23 September 2013

My visit to this hotel started badly as I took a hire car from the airport and followed my satnav to another Kelsterbacher strasse on the other side of town - so make sure you use the post code if following the 'lady in the box'!

The car park was full as the hotel was busy during the motor show, lots of smart cars around, which dont require much space but lots of them took up plenty of parking space. Luckily the road by the side of the hotel provided some space without cost - so if I use the hotel again I will park on the road for free.

Room was fine, clean and bed comfortable. Wifi (free) did what I wanted. One downside is that when other residents leave their rooms the over zealous door closing mechanisms make the doors slam - not great if they are leaving for an early flight ...

Breakfast was very nice with a good selection.

For 71 Euro B&B via otel.com during the motor show this was a good deal.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMHGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchelsea, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 September 2013

Due to some extraordinary event, I had to find an airport hotel quickly for two nights. The reservation staff was more than helpful trying to find the NH hotel within a small town, so I could do some last minute shopping. The staff at this NH was very helpful. I had two good dinners and the breakfast spread was awesome. With time on my hands, I used the pool and sauna. Plenty of towels were available. My room was basic, plenty of space and cool at night.. Perhaps the outside of the hotel could use some painting. I would definitely return to this hotel, only 10 minutes in the shuttle from the airport.

Room Tip: All rooms appear to be good due to the layout of the hotel.
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  • Stayed September 2013, travelled solo
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Helpful?
Thank butterfly9393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 September 2013

OK, clean and basic. Staff are nice and attentive however it is definitely not a 4 star hotel. Although refurbished basically it doesn't have a nice ambiance, rooms are small and relatively basic. Also, swimming pool area doesn't look exciting at all...

OK for a short stay, prices are very cheap though making it an attractive place to stay.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
1 Thank Magellan16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Frankfurt Airport West

Property: NH Frankfurt Airport West
Address: Kelsterbacher Str. 19-21, 65479 Raunheim, Hesse, Germany (Formerly NH Frankfurt Rhein Main)
Phone Number:
Region: Germany > Hesse > Raunheim
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Raunheim
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Frankfurt Airport West 4*
Number of rooms: 306
Official Description (provided by the hotel):
The NH Frankfurt Airport West is ideally located close to the Frankfurt International Airport. Our airport shuttle guarantees our guests easy arrival and departure, with just a 15-minute ride to the hotel. ... more   less 
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Also Known As:
Nh Frankfurt Rhein - Main Hotel Raunheim

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