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“Horrible Customer Service” 1 of 5 bubbles
Review of Pension Wiesengrund

Pension Wiesengrund
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Pension Wiesengrund
Ranked #10 of 12 Hotels in Schluchsee
Johnston, Iowa
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Horrible Customer Service”
1 of 5 bubbles Reviewed 13 July 2012

After driving through the Black Forest all day, we did run into some road blocks along the way with detours. While international we had no access to a phone to notify being late. We showed up an hour late and she would not allow us to stay there. She was even waiting outside. She does not work past 8pm is what we were told. She took our money and ran with no acceptions even though she told me she had not charged us. Poor customer service! (By the time we found a place that night and got internet to contact our credit card, she had already charged us). She suggested we stay across the street as a matter of fact. Thank goodness that gentleman was a very nice man to find us a place to stay that night.

Room Tip: Go to ParkHotel Flora instead!
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  • Stayed June 2012, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
11 Thank SwedishPrincess14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 reviews from our community

Traveller rating
    2
    5
    1
    0
    6
See reviews for
2
9
Solo
0
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Knoxville, Tennessee
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 29 October 2011

This pension is about 400 years old and was the only place on the block back then. You would never know that it is that old, because it is very well maintained. The rooms are spacious and comfortable. Inga struggles sometimes to find the right English words, but her English is far better than my German. I appreciate their hospitality. It was fun to see their old Eicher tractor and their big boat undergoing renovation. The warm bread at breakfast was a nice touch in addition to everything else (all good). Schluchsee is a very pretty little town. Our favorite meal in Schluchsee was at the restaurant at Hotel Schiff where you can watch sailboats and fishing boats while you dine. The food was excellent, too.

  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rlwill3922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 January 2010

A great place to stay in Schluchsee. A 5 minute walk from the centre of town. And run by a very friendly couple. Felt at home here. Good breakfast too. Excellent!

  • Stayed December 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gringomadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pension Wiesengrund

Property: Pension Wiesengrund
Address: Im Wiesengrund 6, 79859 Schluchsee, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Schluchsee
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #10 of 12 Hotels in Schluchsee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pension Wiesengrund 3*
Number of rooms: 7
Reservation Options:
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