When my husband and I arrived at Schoenburg, we were absolutely amazed. It felt like being on a movie set. We stayed in the Tower Room with an incredible view both inside the room and outside via the balcony. We ate a wonderful dinner in the restaurant, and the breakfast was fantastic. Although service was a little disorganized and lacking (we had no instructions on where to go for dinner and breakfast and had to wander around a bit to find our way), our biggest problem occurred at check-out and we hope to warn others with this review. We had originally booked two nights at the castle, but our plans were thwarted by a Belgian rail strike that would not allow us to get into Germany on our planned arrival date. We contacted the hotel as soon as we learned of the strike (48 hours in advance) and received a confirmation suggesting that there were no problems and they would see us a day later than scheduled. Only when we checked out did we learn that they charged us 80% of the cost of the first night that we canceled. We were shocked as this was a huge expense that came without any warning. We were told that their cancellation policy includes a two week notification. I have no doubt that this was in my original booking made one year in advance, but I certainly did not remember it a year later. My biggest disappointment was that it was never mentioned when I contacted them to cancel. If I would have known, we would have saved quite a bit by renting a car and driving from Belgium to Germany to keep the reservation. My advice is to not cancel with this hotel unless you have traveler's insurance or extra money to waste. The nail in the coffin was that the manager who handled our check-out shared a chuckle at our expense as we were leaving with the couple in line behind us. We won't be back.
- Official Description (provided by the hotel):
- We warmly welcome you to Schönburg Castle in Oberwesel, one of the most romantic and beautiful castle hotels in Germany! Spoil yourselves in our special world of pleasant rest, cultural diversion and culinary delights, - a real vacation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Castle Hotel Auf Schoenburg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Castle Hotel Oberwesel