Let me first agreee that the Schlossberg is in an excellent location and that the restaurant serves excellent food (we were able to eat outside on the terrace). We stayed in what they call the Fursten Grotte which is the annexe housing the restaurant and which has about 6 rooms. Our room was large, light, modern and beautifully well-appointed, and we enjoyed our stay in it. They are actually cheaper than the main part of the hotel and we were pleased in the end that the main hotel was full.
Breakfast was taken in the main hotel up a steep flight of stairs of outside steps. Similarly for those staying in the main hotel the restaurant was down these steep steps. Elderly persons may find this an awkward arrangement either way, especially in bad weather.
We found the breakfast to be poor by 4* standards. Bread was dry, poor quality rolls, meat selection was in our opinion of cheap supermarket quality, and the atmosphere in the breakfast room was that of a Victorian library, though the staff were pleasant.
The final problem came when we checked out. The Credit Card machine was broken, even though when we checked in we were told we cound pay by Visa. The machine had obviously been broken for a few days since they had had time to produce, print and laminate a notice which was half-hidden on the reception counter. However they had not bothered to get the Credit Card machine fixed or implement a backup system. In my experience, most business-people do not carry unnecessary cash so would have had major problems at this point. NOT four-star service.
- Official Description (provided by the hotel):
- On a quite spot along the steep entrance to the castle and along the old city wall with a marvelous panorama of the Broken and the enchanting city of Wernigerode you will find the Schlossberg Hotel Wernigerode. The hotel is a harmonious liaison of two not only historically interesting buildings: the "Kammerbotenhaus" built in 1750 as half-timbered house and the privy council house built in 1874 in baronial style.The stylish suites are gladly used as family rooms and for weddings as well. All rooms are comfortably equipped. Furthermore, single and double rooms have a special charm. They are all equipped with shower/WC or bath/WC, desk, telephone, satellite -TV, radio, internet and mini bar. In addition, fitness room and sauna are available. Guests are allowed to park their vehicles on the private and lockable parking space as well.The hotel offers beside a chimney room, a rustic and comfortable restaurant (30 seats) which is situated in the basement vault of the half-timbered house called "Am Schlossberg" with terrace café and beer garden (20 seats).In addition, we provide service programs like “Relaxation and Recreation” or “Beauty and Wellness” that will do your body, spirit and soul good.Discover during your stay the wonderful and untouched nature, the Brocken, the city of Wernigerode along with her castle and many other enchanting excursions in the Harz. ... more less
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