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“Not 4* by any sense of imagination”

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Mercure Munchen Freising Airport
Ranked #8 of 11 Hotels in Freising
Reviewed 4 April 2013

We were booked into this hotel due to our airline cancelling the flight due to malfunction. We arrived at hotel around midnight after having stayed at the air-port all day waiting for plane to be fixed. Airline was not able to fix plane so ended up booking this particular hotel. Probably only survives since it is close to airport, can't be because of service or facilities.

Staff was unfriendly & unhelpful - bordering on being rude - and lacks any basic courtesy. Not possible to get anything to eat (everyone from the airplane was hungry since shops and restaurants at airport had closed around 5 or 6Pm and no one had eaten for hours). No mini- bar to even have some candy or soft drinks. Nothing. Complaints were met with sneers & indifference. I had to practically beg the lady to get us something to eat. I eventually got 2 spartan ham/cheese sandwich for my kids for 20 Euros - RIP OFF. But I had no choice. Kids had not eaten in hours. Then other people came down to reception to ask for something to eat and she refused them. I guess I was the lucky one!

Room had a slight smell. Maybe because it was hot outside. There was no air-con in the room and very stuffy inside the room. Went down to ask if they could upgrade us to rooms or suite with air-con. I did not mind paying whatever it cost I told them and then found out they don't' have any rooms with air-cons. Reception said "you can just open the window" - oblivious to the heat outside and lack of any wind to provide ventilation in the room.

The corridors where the common stair case and lift was was filled with a lots of insects - some very large ones. Yuck! Not a nice hotel.

In my opinion it is really flat out misleading to say this hotel is a 4 star hotel. It is not. It is more like 2 star. Don't understand how they can mark it as 4*. Only stayed there due to airline arranging this.

  • Stayed: July 2012, travelled with family
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1  Thank BeHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, Manager at Mercure Munchen Freising Airport, responded to this reviewResponded 12 June 2013

Dear guest,
thank your for your feedback. We are sorry to hear that your expectations were not met. The air carrier that booked the rooms was very well informed that our kitchen is closed between 11 pm and 6 pm. It is correct, that 26 of our 140 rooms have no full air condition, but only ventilation. This was not a mandatory criteria when the rooms were booked. Your further comments I cannot follow: all our rooms are equipped with minibars, we offer early bird coffee and danish pastry as of 4:30 pm in our hotel lobby. The service of our staff and the cleanliness in our rooms and property are regularly praised by our guests.
I would appreciate if we could show you under different circumstances that our 4 star rating is indeed justified.

Best regards
Michael Klinger
General Manager

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48 - 54 of 164 reviews

Reviewed 22 March 2013

For a business traveler needing a quick overnight at the Munich airport the hotel itself was good but the lack of complimentary transportation to and from the hotel was a disappointment. I staayed in a suite with a sitting room with seating and a desk. The bedroom was a good size with a double bed. The bath was clean, efficient and relatively roomy. Dinner and breakfast are across the parking lot in another building. The staff was very cheerful and friendly. The only downside of the overall experience was the 20 plus euro taxi ride to and from the airport when my expectations for a property billed as a airport hotel would have frequent and complimentary transfers.

Room Tip: Take a taxi from the airport.
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  • Stayed: March 2013, travelled on business
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Thank Clare D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2013

first impression as we opened the door to the room was of the stained and marked carpet, then we noticed stains around the base of the bed too, not great! the only mirrors where in the smallest bathroom ive ever seen, so when two people are trying to get ready its hard as two cant get in there at same time and there were no mirrors elsewhere. there was shampoo but no conditioner. for some odd reason there was only one cup with the tea and coffee making facilities, so every day we had to go to the characterless reception area and ask for another cup!
the bar in an old cellar from a much older building that once stood on the site was very good and the shoeshine machine in the hallway was a nice touch. location for central freising was very good, few minute walk around the back of the hotel. bus 635 goes to and from the airport to freising.

  • Stayed: March 2013, travelled as a couple
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2  Thank MeandSally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, Manager at Mercure Munchen Freising Airport, responded to this reviewResponded 20 March 2013

Dear guest,
thank you very much for staying with us and your feedback on your stay. We are sorry to hear that we did not meet your expectations and apologize for the inconvenience caused. Thanks to your comments we are able to improve our quality of service sustainably. We hope that you will return to us at some time in the future to be able to show you that we can do better.

Sincerely
Michael Klinger
General Manager

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Reviewed 19 February 2013

This hotel is closer to Munich airport than other Munich city hotels. It means convenient for late/early flight to/from airport. Hotel lobby also shows flight information of Munich airport, people can check flight statuses. Room is basic, but some possibilities for disturbed comfort by beams. location is somehow isolated from Munich, so can not recommend for sight seeing of Munich city without own car.

  • Stayed: January 2013, travelled on business
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2  Thank ああああ_どく
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, Manager at Mercure Munchen Freising Airport, responded to this reviewResponded 20 March 2013

Dear guest,
Thank you for staying with us and your feedback on your stay. We are pleased to hear that our location suited your needs and hope that you will return to us sometime in the future.

Yours sincerely
Michael Klinger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2012

  • Stayed: December 2012, travelled as a couple
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1  Thank jakub_samberger
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 12 November 2012

The carpets were in need of a good cleaning. There were stains clearly visible. A colleague that I travelled with had to pay a higher price than I did, which was a little confusing. Although he booked after I did, he should not have been charged a higher rate. The staff at the front desk was helpful in telling us how to get to the train station, and at checkout.

  • Stayed: November 2012, travelled on business
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1  Thank Johncole319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2012

Great place to stay if you're on a business trip to the messe in Munich. Altough a bit far from the messe, the hotel is about 15 minutes from the airport. The hotel is clean, restaurant and café is good and the service is also good. The ladies at the reception desk are very professional and kind. The room in which I stayed, was a 1 person bedroom. Clean bathroom, very good bed. Too bad Wifi is not free of charge.

Stayed: October 2012, travelled on business
1  Thank Moredoua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Munchen Freising Airport

Address: Dr.-von-Daller-Str. 1-3, 85356 Freising, Bavaria, Germany (Formerly Dorint Hotel Airport München/Freising)
Region: Germany > Bavaria > Upper Bavaria > Freising
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Freising
Price Range: £69 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Munchen Freising Airport 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Mercure Hotel München Freising Airport welcomes you in the heart of the cathedral city of Freising. With ideal motorway access, just 7 km from Munich Airport and 40 km from the exhibition centre, we welcome business travellers and holidaymakers from around the world. Warm colours and bright design characterise our 140 rooms and eight meeting rooms. Enjoy traditional hospitality in our 470 year old vaulted beer cellar or our beer garden. Total relaxation awaits in our spa with sauna and jacuzzi. ... more   less 
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Also Known As:
Novotel Freising
Freising Novotel

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