The hotel itself is lovely. The room was very spacious, bathroom clean and modern, and (as far as I can tell) every room had a large balcony with a table and chairs. We only spent one night there and barely spent any time in the hotel, but both felt that it would be nice to stay for a few days.
As the previous reviewer notes, the hotel reception is only staffed during the morning (until noon, I think) and then between 3 pm and 8 pm. Our reservation did note, however, that if we needed to check in outside of these hours, we should call. We did call and as a result, an addressed envelope awaited us on the hotel door, with directions to their quite glamorous sister hotel just up the road, where another envelope contained our room key and some more information. This reception is manned 24/7, should guests need anything.
Breakfast left a bit to be desired. Nothing particularly bad but nothing outstanding, either, and no warm food.
Service was not rude but nor was it particularly friendly (save for the chap I talked to on the phone about checking in late).
Overall, if we did go back to that part of the world, we'd stay there again. It is not as close to the castles as its sister hotel or others in Hohenschwangau, but it's less than a five-minute car ride away and I believe the price is much more reasonable than in those hotels.
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