We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“lovely hotel let down by very poor management”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Kaiserhof Victoria
Ranked #20 of 31 Hotels in Bad Kissingen
Reviewed 20 May 2012

Anyone can be unlucky - our 'garden villa' room had no hot water for 36 hours - but problems are made much worse by management's 'never apologise' policy. The hotel seems to be saving money on staffing levels - we saw elderly customers struggling with luggage, unable to find their room in the maze of different buildings and corridors.

Top tip - take a kettle. There are no tea/coffee making facilities in the rooms. The hotel coffee bar is miles from the garden rooms and serves pretty indifferent and expensive coffee in any case.

Leaving aside the excellent bread, the quality of the breakfast is actually quite poor. Cheap and nasty preserves, industrial cheeses, various offerings of mass produced pink meat and orange juice from concentrate etc.

Bad Kissingen is a wonderful town, with gorgeous gardens full of imaginative and creative touches - lovely seating, hammocks in the trees, fabulous planting and design. Hotel Kaiserhof lets itself down with its poor showing - and even its gardens are pretty mediocre, dotted with plastic sun beds...

A real disappointment and definitely not worth the money.

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank FifeMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (105)
Traveller rating
Traveller type
Time of year
Language

13 - 19 of 105 reviews

Reviewed 17 July 2011

Behind the neo-classicist facade there is a elegant series of public rooms on various levels, a style that is not maintained in the guestrooms. Although the accommodation is adequate, it lacks the refinement to be expected. The colour scheme of the upholstery is less than tasteful, the furniture itself, practical though it is, is commonplace. My bed at 90 centimetres breadth was awfully narrow. No fridge for refreshments, yet a wide screen television set. Lighting is on the dim side except for the bathroom. No air conditioning. Swimming pool is very attractive. I would go there again for its location close to the beautiful Kurpark, the ambitious restaurant, and the excellent service of its staff.

Room Tip: My room was in the main building on the third floor with park view, close to the lift, which I would...
See more room tips
  • Stayed: July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Genussmensch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2010

The hotel has recently been renovated and meets modern hotel standards. Luckily they preserved the old charm of 19th century Grand Hotel in the public rooms. Excellent location in front of the Kurpark, the Kurhaus and Theater as well as nearby Casino. Good spa facilities and treatment rooms. Service is friendly and professional. The food served in the Dining Room especially the buffet could be much better (we had booked half board). Next time would only take breakfast (good choices and quality) as there are many good restaurants nearby.

  • Stayed: July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Marlin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2017
Google Translation

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank kbsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2017
Google Translation

  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank felix061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile
Google Translation

Stayed: September 2017, travelled as a couple
Thank Willmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017
Google Translation

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Christoph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bad Kissingen hotels
0.1 mi away
Hotel Frankenland
Hotel Frankenland
#3 of 31 in Bad Kissingen
256 reviews
0.3 mi away
Wyndham Garden Bad Kissingen
Wyndham Garden Bad Kissingen
#9 of 31 in Bad Kissingen
132 reviews
0.2 mi away
Dappers Hotel | Spa | Genuss
Dappers Hotel | Spa | Genuss
#25 of 31 in Bad Kissingen
157 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Parkhotel Cup Vitalis
Parkhotel Cup Vitalis
#1 of 31 in Bad Kissingen
66 reviews
0.4 mi away
Hotel New Angela
Hotel New Angela
#27 of 31 in Bad Kissingen
27 reviews
0.1 mi away
Hotel Weisses Haus
Hotel Weisses Haus
#5 of 31 in Bad Kissingen
22 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Kaiserhof Victoria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Kaiserhof Victoria

Address: Am Kurgarten 6, 97688 Bad Kissingen, Bavaria, Germany
Region: Germany > Bavaria > Franconia > Lower Franconia > Bad Kissingen
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #20 of 31 Hotels in Bad Kissingen
Price Range: £109 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kaiserhof Victoria 4*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, HotelsClick, Evoline ltd, Cancelon, Ebookers and 5viajes2012 S.L. so you can book your Hotel Kaiserhof Victoria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing