Let me start this review with the positives. The venue is gorgeous, a better view of the sea you could not ask for and if you like golf it is in the perfect location. If the service had been good it would have been a wonderful 3 nights but instead it was a stressful week of waiting for the next disaster.
We arrived and were put in a room Inyoni underneath the top layer and the smell of damp as the doors were opened was like being told to sleep in your garage for the next 3 nights. I am pregnant so maybe my sense of smell is heightened but the hotel manager said it was the aircon’s smell and asked me what she should do about it??
Luckily for us the next day she moved us to a vacant room upstairs. However when we moved in, there was no toilet paper, no shower gel, no pillow cases for the pillows on the bed. There was only one other couple staying at the hotel so they weren't exactly busy. I asked for beach towels and was told they don't have beach towels, we should bring our own (TO A BEACH RESORT) They let us use the old pool towels thankfully.
Being hot and summer I asked them for a sheet for the bed rather than the duvets they only have on the bed. They gave me a fitted sheet and just left it folded on the bed for me to sort out - not very 5 star. They don't even turn down your room in the evenings. On the website they have wonderful pictures of seafood braai's on the beach, when I enquired about dinner they said the dinner would be crispy fried chicken and creamy penne pasta and the following night curry. Not what I was expecting from a seaside resort. So we went out for dinner every night, which was a good thing as the first day we decided to have lunch there and we ordered our toasted sandwiches at 1:30. I was told that the chef had gone to the shops and when he returned he would make our lunch. We eventually received our lunch at 3pm. Seriously unacceptable to send the chef to the shops during lunch time.
We did however stay for drinks, they had a specials board with the "cocktails of the day" I order a Virgin Pina colada but none of the staff knew how to make it and I had to wait for the maintenance/chef to come back. My husband had a Windhoek which he couldn't drink as it had expired in Aug 2008!!!! Even the coffee machine in our room didn't work and had to be replaced - besides they only had decaf in the room and no milk. In our room 3 light bulbs had gone out and there was no dustbin either, only in the loo. The icing on the cake was at exactly 10am we were phoned by the hotel manager to ask when we were checking out and we said we were about to leave the room but obviously she wasn't bothered to get a porter to help carry our bags up the 3 flights of stairs, so they were very happy to let the pregnant lady pay her bill and carry her own bags to the car.
This place is a disaster, the owners apparently live in Cape Town and only come up for VIP guests but the in the mean time leave the hotel to a brand new hotel manager who hasn't worked in a hotel before. I find it very unfair to let guests pay premium prices when the staff although very sweet are super inefficient. I feel sad to write this because it's not their fault they have not received proper training and the hotel is beautiful so it should be better run.
If you want to relax and unwind this is not the place.
- Official Description (provided by the hotel):
- Days at Sea. Entrance to a vision. Days At Sea is a place of luxury, privacy and peace. We are proud to have a platinum awarded wine cellar by Diners International, a private French style restaurant as well as a Chill Out Lounge with Cafe Del Mar Music for your sundowner. Days At Sea has been rated 9 to 10 by British Airways Horizon Magazine and is published in the Hideaways Hotels Klocke 2009, 2010, 2011, 2012 ,2013,2014 and 2015 as one of the 100 most beautiful hideaway hotels of the world. It is a place full of art and lifestyle. ... more less
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