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“5 Euros for air conditioning?” 2 of 5 bubbles
Review of BEST WESTERN PLUS Hotel Steinsgarten

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BEST WESTERN PLUS Hotel Steinsgarten
Ranked #1 of 13 Hotels in Giessen
Certificate of Excellence
Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“5 Euros for air conditioning?”
2 of 5 bubbles Reviewed 24 May 2012

My wife and I are currently staying at the Steinsgarten. We think the hotel is generally great. It is in a nice location, the breakfast buffet is very nice, the hotel seems clean and well maintained. Unfortunately the pool is currently closed for renovations, but we know this happens occasionally. The hotel advertises as being air conditioned. It is - if you want to PAY for it. It is currently quite warm here in Giessen. When my wife and I got in our room it seemed pretty warm. We couldn't figure out how to turn on the air conditioning so we went back down to the front desk. It turns out they wanted 5 Euros per night extra for a remote control to control the air conditioning! They also wanted to charge us for a fan. Wow, I was surprised. But, perhaps this is standard in Europe - we had just not experienced it before. I did complain somewhat vociferously about this to the front desk clerk - to no avail.

Room Tip: If you are traveling in the spring, summer or fall and air conditioning might be important - I would...
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  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank HillsdaleBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 reviews from our community

Traveller rating
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    45
    19
    9
    3
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8
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Groningen, The Netherlands
Level Contributor
464 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
4 of 5 bubbles Reviewed 13 September 2011

Visited Giessen on a conference, so didn't have much time to look around or use the hotel facilities. But I was quite happy with the service I received. I arrived late, but check in was quick and friendly. I unfortunately missed room service (which stops at 12:30), but the pleasant bar was open until 1:00. The room was very large (for a single) and well furnished. Check out was again quick and friendly and they called me a taxi which arived in a few minutes.

  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelingCelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
where I'm meant to be
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 November 2009

Booked the room only the day before via phone after finding the hotel online, great value.
Staff went out of their way to ensure our comfort in our room with 2 children (11 & 9) , the spa was just what we needed after the drive up from Munich. Easy 15min walk through tree lined suburban streets into the quaint town. Glorious view from our room over the town watching the sun set. The internet hotspot was quick and easy to access, the breakfast buffet wholesome.
We came to Giessen as strangers, to get an idea of where my late father-in-law grew up, we left as fans of the town and the hotel.
Our only regret was that we could not stay longer.

  • Stayed July 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bigdavesee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Hotel Steinsgarten

Property: BEST WESTERN PLUS Hotel Steinsgarten
Address: Hein-Heckroth-Str. 20, 35390 Giessen, Hesse, Germany
Region: Germany > Hesse > Giessen
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Giessen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BEST WESTERN PLUS Hotel Steinsgarten 4*
Number of rooms: 125
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