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“Isolated and not Internet services.”

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Holiday Inn Frankfurt Airport - Neu-Isenburg
Ranked #3 of 12 Hotels in Neu-Isenburg
Reviewed 28 April 2012

Stayed in July 2011 for business trip for 3 night. To my horror this hotel does not have an Internet services and we are in the IT era. As a foreigner in the foreign land internet connection is vital and sadly there are not many English Channel TV station available too. This hotel so called near to airport but it is too distant from many infrastructure.

Room are decents and breakfast is average. Unfortunately the above 2 factors drive me not to come back again for sure.

  • Stayed: July 2011, travelled on business
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Thank LOIWY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded 10 June 2012

Dear LOIWY,

Thank you for your recent stay, and providing feedback. I'm sorry you were not fully satisfied with the facilities of the hotel. We have forwarded your comments about the internet service to the appropriate parties to take into future consideration. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope to have the honor of serving you again in the future.

Sincerely,

Ben J
Case Manager
IHG Care

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82 - 88 of 226 reviews

Reviewed 3 April 2012

Stayed at this hotel for a couple of nights last December. As other reviewers have pointed out, it's a little far from Frankfurt Airport to classify it as an airport hotel, although it's only a short (20 min) taxi ride away. Room was spacious and perfectly adequate, hotel itself is typical Holiday Inn fare. No complaints at all about noise, facilities etc. Hotel reception were efficient and friendly. Breakfast was excellent, lots of choice and very good coffee. Can't comment on the meals as did not eat in the restaurant.

Not much to do in the area surrounding the hotel.....taxis take ages to arrive so easier to take a 5-minute walk down to the centre of Neu-Isenburg, where there's a reasonable choice of restaurants etc. All in all....a perfect hotel for those who don't mind staying a little out of Frankfurt itself, and ideal for business travellers in the Dreieich or Neu-Isenburg areas.

  • Stayed: December 2011, travelled on business
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1  Thank s0uthc0ast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2012

Just because there is a ‘shuttle service’ and TVs with the airport departures in the lobby shouldn’t qualify this place as an ‘airport hotel.’ The hotel is a solid 15 minute commute on the highway to the airport, which leaves you well isolated from both the convenience of the airport and isolated from the city centre. The shuttle service is NOT FREE. The meter starts at €15 one-way. If you bring an entourage and you can fill the van, the price goes down per person. If you’re planning on an early morning departure there is a good chance that the shuttle won’t be running. So that’s you in a cab. That tab for a taxi is €30. The rooms are fine and all, but the issue here is that this hotel is located in the middle of the forest, and comes with hidden charges. Not even free wifi. If you’re getting a rate near €60 a night then you should calculate another €30 to €60 on top of the room rate just to get to and from the airport. For €90 - €120 you can get a better place closer to the airport. Also, Frankfurt centre is €20 in a taxi. For the airport layover traveler there are dozens of other places closer to the airport, and for the city traveler you are better off heading straight into Frankfurt.

  • Stayed: February 2012, travelled on business
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4  Thank Bobert_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

The hotel is not far from the airport and good for business travelers if you have to be in the area. It is located outside the centre in a business / industrial area. You need transport to get to the centre.

The restaurant is what you would expect in this kind of hotel : mediocre.

The rooms are more or less ok, a bit dull and without furnished without any inspiration.

  • Stayed: January 2012, travelled on business
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Thank duro150403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

The hotel was more than adequate for our needs. Very comfortable large rooms, very comfortable beds, clean, slightly small but clean bathroom and wifi available for fairly reasonable rates. There was a good range of things for breakfast too which were overall pretty good, although the scrambled eggs weren't brilliant.

On the downside - a bit stuck in the middle of "nowhere", although there was a shopping centre and some restaurants up the road (quite a long way). My problem with this hotel is that we were taking part as exhibitors at Messe and the reason I chose the hotel was that they had a shuttle bus, which I was told left 1 hour before it opened and came back 1 hour after the exhibition closed. The truth was that it left 1/2 hour before and we could not use it as we were late on the stand on the day we did try it. No question about making the evening bus back. So in short - if you have a car, or do not need to use their shuttle bus to the exhibition as an exhibitor - it is more than adequate. I also think that it is fine as an airport hotel as they do have a shuttle bus for that. Also it struck me that there was ample parking space.

  • Stayed: January 2012, travelled on business
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Thank retro46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2012

The biggest issue we had with the hotel was the hotel shuttle. When we arrived in Frankfurt we called for the hotel shuttle. It arrived in a timely manor and took us to the hotel without incident. The afternoon before we were to check out we stopped by the desk and inquired about the procedure to get the hotel shuttle back to the airport. We were told to tell them what time we needed to leave. We double checked our departure time and stopped back by the desk and they wrote down our name and pick up time. When we went to check out in the morning, 8:00 am, we were told that there was a 25 euro fee for the shuttle. There was no mention of this on the web site at Priority Club at booking, no mention of this either time we spoke to them at the desk. There was no fee for picking us up at the airport. There was no Manager to speak to. Apparently the manager is only available from 1:00pm to 10pm.
We found the staff to be very unfriendly and not at all helpful. As we passed through the lobby we noticed on 3 different occasions that no one was at the front desk. We called down to the desk to inquire about a problem and no one answered. We waited 10 minutes and tried again, no answer. When we went down to the desk the employee was eating her breakfast and said that she didn't hear the phone.
There were 3 TV channels in English, but a note on the channel menu that more free English channels could be unlocked by calling a number on the phone. To our surprise 2 of the channels were hard core porn. We didn't watch long enough to hear if they were speaking English, but I guess porn is a universal language.
The hotel is not in Frankfurt nor near the airport, although the walls are adorned with photos of airplanes.

  • Stayed: January 2012, travelled as a couple
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2  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2011

Rooms were adequate for a business stay of four-five days. Shower was a bit temperamental. Wi-fi in the room was of reasonable quality but not free. The staff were very friendly and helpful. They are probably the best thing about this hotel. The food in the restaraunt is pretty average. Breakfast options lack variety and imagination. On the last day of my stay there was mouldy bread in one of the baskets. Shows a complete lack of attention. Evening menu is limited but what's there isn't bad. The bar doesn't have much atmosphere and range of drinks is very limited. Whiskey was very expensive. Overall it's just about ok, pulling through mainly on its friendly and helpful staff.

  • Stayed: December 2011
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Thank Hsilgnede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-Neu-Isenburg, Verkaufsrepräsentantin at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded 10 January 2012

Dear Hsilgnede,

thank you for reviewing your stay with us. It is great, if our guests take their time and give us their feedback.
We are glad that you were satisfied with our staff.
We are sorry about it, that the breakfast buffet didn't come up to your expectations and that you found mouldy bread in one of the baskets. We will transmit it to the kitchen, so something does not happen again.
We will appreciate to welcome you again as our guest and in case you have any questions or wishes meanwhile, do not hesitate to contact us.

Kind regards
Nadine Schäfer

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Additional Information about Holiday Inn Frankfurt Airport - Neu-Isenburg

Address: Wernher-von-Braun-Str. 12, 63263 Neu-Isenburg, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Neu-Isenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Neu-Isenburg
Price Range: £52 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Frankfurt Airport - Neu-Isenburg 4*
Number of rooms: 164
Official Description (provided by the hotel):
The Holiday Inn Frankfurt Airport - Neu-Isenburg is ideally located nearby all local companies as well as the major highways A3, A5 and A661. Also Frankfurt fair ground and Frankfurt International Airport are only a few minutes away and an airport-shuttle is available. The Holiday Inn offers excellent meeting facilities for 2 to 170 delegates. No matter if you are planning a meeting for 2 or a training for 20, our experienced staff will help you to make your funktion a success. To get a good night's sleep we offer 164 quiet and comfortable guest rooms and suites. Enjoy the space offered in our bright and airy bed rooms as well as complimentary upgraded movie channels and complimentary coffee and tea facilities. The restaurant AMAROSO with summer terrace serves a wide range of local and international specialities as wel as our Quick Business Lunch. The Lobby Bar is an ideal place to relax and unwind with a speciality cocktail or just your favourite drink and watch your favorite football matches on a big screen. For your relaxation and inspiration we invite your to visit our newly refurbished sauna with relaxation area. ... more   less 
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Also Known As:
Holiday Inn Frankfurt Airport - Neu-Isenburg Hotel Neu-Isenburg
Holiday Inn Neu Isenburg
Neu-Isenburg Holiday Inn

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