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“A lovely surprise!”

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Mercure Hotel Frankfurt Airport Neu-Isenburg
Ranked #1 of 11 Hotels in Neu-Isenburg
london
Level 5 Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“A lovely surprise!”
Reviewed 27 August 2013

Stayed overnight for a coach holiday enroute to Prague.

The reception staff were every organised even though there were 44 of us checking in at the same time, we were quickly ushered to our rooms. And the reception was very helpful when i discovered that i have forgotten to pack my contact lense solution and told me the shopping centre next door opens at 8am.

Room was lovely, clean, with all useful toiletries you can think of. Good coffee making facilities and loads of power point to charge all your gadgets.

Would have given excellent ratings if not for the unpleasant grouchy breakfast staff and the inability of the kitchen to cope with the number of customers for breakfast. Someone had to actually knocked on the kitchen door to tell the cook that we are out of bacon and sausages as the waiting staff just stared at us when told that earlier. All the waiting staff wanted to do was to clear the tables so that the front bit of the breakfast room is empty for other guests (we were told we cannot sit at the back room - i suppose she doesn't fancy a longer walk).

I would definetely return to this hotel.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sara_loh_reeves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • German first
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English first
Greensboro, North Carolina
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2013

This hotel has been my home away from home for three different stays in Germany in the last year (one stay was two weeks). Right away, I have to mention one person who has made my last two stays extra special. SARAH MENDES has gone out of her way to make sure that I have everything I need to be as comfortable as I can away from my home including an ice pack for a swollen foot and soup specially made for me. No matter how busy she is, Sarah will always smile and ask you how you are doing and then she is off running again. She is great with people. She has multiple languages, she is very funny and she is always very professional. I consider Sarah a friend. I appreciate the extras in my room this time, it is nice to have a letter from the management welcoming me for another stay. I would say that there are a few people that work at this hotel that are not good with people but you find that anywhere.

Room Tip: The rooms on the back side of the hotel are quiet because there is no traffic
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice Springs, Australia
Level 6 Contributor
1,950 reviews
195 hotel reviews
common_n_hotel_reviews_1bd8 6,202 helpful votes
Reviewed 24 June 2013

We stayed for two nights while touring around Germany.
As a positive, both the room and the bathroom were nice and this seems to be the case throughout Germany. with quality fittings in the rooms. It was the only hotel that actually had a queen bed instead of 2 singles pushed together.
Quiet rooms with good air-conditioning and close to several eateries. The main shopping mall and the week-end markets are an easy walk.

On the downside:
They are a bit slow on their service and breakfast has been better at other hotels mainly due to the range of produce.
The only other couple of downfalls here is they will not offer guests free wi-fi which is offered at many other hotels.
Also do not exchange your money here as you will get better rates elsewhere.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1TraveltheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Fort Myers, Florida
Level 6 Contributor
194 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 20 June 2013

The hotel is close to the Frankfurt Airport..and within travel into the city There is a mall within walking distance that has most things you might have forgotten...the dining room had a good menu and food...the hotel desk staff was helpful with area information..the rooms were large and clean..

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bigbillsbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stamford, Connecticut, USA
2 reviews
Reviewed 3 June 2013

It took a little bit to find the hotel in spite of being in the middle of Neu-Isenburg. It also does not look too exciting from the outside. However, once you enter the hotel, you are very warmly welcomed by the receptionist. Also the modern design, both in the reception area, the rooms and the restaurant, is very nice (think 60ies with a good touch of 21st century).

The restaurant has also to be commended: they have an excellent chef there who cooks really great local food, however, nouvelle cuisine, so not too heavy . Only a pity that not more guests took advantage of the offer.

The bar is also very well stocked and the bar tender a very nice and skilled young lady.

All in all, a very pleasant stay, where I only regretted that I did not stay longer.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank lkarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Frankfurt Airport Neu-Isenburg

Property: Mercure Hotel Frankfurt Airport Neu-Isenburg
Address: Frankfurter Str. 190, 63263 Neu-Isenburg, Hesse, Germany
Region: Germany > Hesse > Neu-Isenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Neu-Isenburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Frankfurt Airport Neu-Isenburg 4*
Number of rooms: 143
Official Description (provided by the hotel):
The modern 4 star Mercure Hotel Frankfurt Airport Neu Isenburg is close to Frankfurt am Main and only 9 km from the exhibition centre and Frankfurt Airport. Offering 143 well appointed rooms, the hotel benefits from excellent transport connections and direct access to the A3, A5 and A661. Enjoy regional and international cuisine in our Olive Tree restaurant and Mainhatten bar or out on the terrace. The hotel also features five conference rooms and a smoking room. ... more   less 
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Also Known As:
Mercure Neu Isenburg

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