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“Good start, went downhill within a week”

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Maritim Hotel Koenigswinter
Ranked #3 of 17 Hotels in Konigswinter
Canterbury, United Kingdom
1 review
“Good start, went downhill within a week”
Reviewed 19 August 2013

Went in August with a Shearings group. Hotel comfortable, well positioned, food good and plentiful. Sadly, at end of week felt like a 'second class citizen'. Final evening meal was laid out in a function room which was overcrowded, and so poorly laid out that it was all but impossible to get to the buffet meal. Was it a coincidence that a German coach party arrived that day and used the well appointed restaurant? At breakfast the following morning prior to an 0800 hours start, there was one waiter who, in a rather flustered fashion tried to deal with 40 plus people. I got the impression that this tardy treatment would only be given to a 'package holiday party'. If they do not want to provide the service, I suggest that they do not accept 'package' contracts. Such a shame after a great start.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele B, Manager at Maritim Hotel Koenigswinter, responded to this review, 27 August 2013
Dear guest,

Thank you very much for visiting this website and for taking the time to describe how you felt during your stay in our hotel.
We would also like to thank you for your comments concerning the service on your departure day. What never happened before happened on this morning: 3 waiters came late at the same time. We are very sorry for this.
We always try to book our guests in the restaurant during their stay at the same place, if you come with a group or individually. It was not possible to place your group at the same place at the last evening, because the hotel was fully booked with 450 guests. All groups we have placed in our guest room MARITIM, while all individual travellers (Belgian, Dutch, English and German) were placed in the restaurant. There was no other way to handle it, we hope, that you will understand the situation better.

We are looking forward for your next visit at the MARITIM Hotel Königswinter and hope to welcome you soon.

Yours sincerely

Gabriele Bugge
Executive Assistant Manager
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Gloucester, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2013

We were at this hotel with a coach company. The rooms were not cleaned properly. We asked five times for the fridge to be looked at or replaced as we had insulin to store, but in the end, I took it down to Reception and asked for it to be stored in the kitchen fridge. When I asked for it, the duty manager was very rude and impatient with me. The restaurant ran out of food one night and so we went hungry, not good for diabetics. They sent out the newest recruit to tell us as she was very embarrassed. So all in all, not a good experience.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank hartr147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele B, Manager at Maritim Hotel Koenigswinter, responded to this review, 27 July 2013
Dear Mr. and Mrs. Hart,

thank you very much for visiting this website and for taking the time to describe, how you felt during your stay in our hotel.
We would also like to thank you for your comments concerning the fridge, which did not work right. We are very sorry, that the fridge could not be replaced before 4 days and that the handling of the duty manager was not in the correct way.
With our Chief we have also already spoken about the buffet, which was not refilled in time on one evening during your stay, to avoid this for the future.

We understand that your stay was not so enjoyable like it should be and it is our hope that we will be able to convince you once again of the efficient service of the MARITIM Hotel Königswinter.

We remain until then

Yours sincerely

Andreas Ewald
General Manager
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Travellers are raving about these Konigswinter hotels

Northville, Michigan
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2013

Stayed for two nights on business in June. The lobby is well appointed, but the rooms are in need of updates. My room had a nice view of the Rhine, but found the room to be dark and dated. Curtains had wear holes with let beams of light in and bed sheet and carpet seemed dirty.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianaM42532
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele B, Manager at Maritim Hotel Koenigswinter, responded to this review, 1 July 2013
Dear guest,

Thank you very much for visiting this website and for taking the time to describe how you felt during your stay in our hotel.
We would also like to thank you for your comments concerning our curtains and carpets and can inform you that we are going to renovate the rooms step by step.

We are looking forward for your next visit at the MARITIM Hotel Königswinter and hope to welcome you soon.

Yours sincerely

Andreas Ewald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 June 2013

Stayed here for one evening from June 12 to June 13, 2013 in connection with the annual shareholders' meeting of one of our portfolio companies. Like last year, I found the staff incredibly helpful and courteous, the set-up for the meeting was first-class and the room comfortable. I had a view of the Rhein which was quite nice. There are good restaurants within walking distance and the breakfast was also worth recommending (especially if you can sit outside on the terrace along the Rhein). I only stay here because of the convenience to the shareholders' meeting (I would otherwise attempt to stay at the Petersberg - the former Guest House of the German federal government), but I would never hesitate to come back to this hotel. There are lots of tour groups - from Europe, Asia and elsewhere - but they tend to arrive late and leave early, so not terribly bothersome. I don't know the Maritim chain that well, but I have to believe this is one of their better hotels. German efficiency is ever present. And there is something about the Rhein that I find very impressive - a walk along the river in the evening is very cathartic.

Room Tip: I'm not sure all rooms have a view of the Rhein, but it's worth asking about it. Even withou...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele B, Manager at Maritim Hotel Koenigswinter, responded to this review, 29 June 2013
Dear guest,

Thank you very much for visiting this website and for taking time to describe how you felt during your stay in our hotel.
We are delighted that you enjoyed the Maritim Hotel Königswinter very well and that you are satisfied with our services, especially the view from our restaurant terrace.

We are looking forward for your next visit at the MARITIM Hotel Königswinter and hope to welcome you soon, here on the beautiful Rhine riverbanks

Yours sincerely

Andreas Ewald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 June 2013

This was a lovely hotel for us - spacious, clean, helpful and courteous staff. Our room was spacious and even had tea and coffee making facility as well as a refridgerated mini bar so you could keep a carton of fresh milk. We had a view of both the river and the small mountain with the castle on top. The pool/spa area was small but we never found it crowded. Usually we were the only people in the area and at most only another 2 at any one time. It was well provided for with towels for both swimming and the sauna. The food at the buffet was excellent for us, although a non fish eating vegetarian might have found the evening dinner choices a bit restrictive. This would not have been a problem at the breakfast buffet where the choice was vast. A vegetarian might be advised to book a room with breakfast rather than half board. This is not untypical of German hotels where meat features prominently on menus. There are plenty of other places to eat in the small town as we as a selection of shops and a well stocked supermarket. The location is superb, fronting the River Rhine, and with good transport links by tram, rail or river to local places of interest.

Room Tip: Higher floors have better views.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele B, Manager at Maritim Hotel Koenigswinter, responded to this review, 26 June 2013
Dear guest,

Thank you very much for visiting this website and for taking time to describe how you felt during your stay in our hotel.
We are delighted that you enjoyed the MARITIM Hotel Königswinter very well and that you are satisfied with our services, especially with our breakfast buffet. We would also like to thank you for your comments concerning the evening buffet, we have already spoken with our chef to offer more vegetarian food.

We are looking forward for your next visit at the MARITIM Hotel Königswinter and hope to welcome you soon.

Yours sincerely

Gabriele Bugge
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brigg, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 May 2013

We stayed as part of a group of 40 (Great Rail Journeys Holiday - Railways of the Rhine) for a five night stay, and I think we all agreed that it suited our requirements. The location was ideal - a stroll into town or along the riverbank. The dining room looks out onto the river - plenty of activity to watch whilst dining. We were a little concerned when we were told that breakfast and dinner would be a buffet - so often unimaginative and repetitive. However - what a choice, and varied. Everything was kept topped up and the quality was excellent.

Our room was spacious, clean and comfortable - quite a few of us found the feather pillows a little uncomfortable. Bathroom spacious, clean and plenty of hot water. Very large vestibule with lots of seating - suited our group's requirements when meeting up for the day and checking in and out.

The staff were all very polite and friendly - I mentioned at reception that the bedside light didn't work - had only been back in the room two minutes when someone arrived to sort it out.
Koenigswinter itself is quaint, with a good selection of bakeries, cafes, pubs and restaurants and a well stocked supermarket. Quite an atmosphere on Sunday - lots of families enjoying the sunshine.

A very enjoyable stay.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SophieandRosieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele B, Manager at Maritim Hotel Koenigswinter, responded to this review, 29 May 2013
Dear guest,

thank you very much for visiting this website and for taking the time to describe your stay in our hotel. We are glad that you enjoyed your stay with us here on the beautiful Rhine riverbanks and that you are satisfied with our services.
Refering your comment for pillows, in each room you will find a pillow selection map with different typs of pillows, for example a neck-support pillow, a spelt pillow or a neck roll. You can make your choice and order it at the reception free of charge.

We are looking forward for your next visit at the MARITIM Hotel Königswinter and hope to welcome you soon.

Yours sincerely

Gabriele Bugge
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
267 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 22 May 2013

This is a nice hotel, right on the river side. Not all rooms have a river view but ours had a nice view of the mountains and the Drachensfels 'castle'. Our room looked dated due to the dark wooden furniture but it was spotless and more 'character' than 'tired'. The bathroom was modern and like the room very clean. The 5 nights we were there (as part of a Great Rail Journeys trip) the evening meal was a buffet every night. There was always plenty of choice and it was tasty and usually hot.. Breakfast likewise was a buffet. Unfortunately the hot breakfast items didn't change at all during the five days but there was always cold meats, fruit and various breads etc. The hotel has a couple of nice bars where you can relax. It also has a gym and a pool which we didn't use. My only complaint is the internet access.There is one small cubicle in reception with a computer where you can access the internet for free but it has a glass door with a computer screen facing the reception area so it is not very private for answering emails or checking your finances etc. The internet access in the rooms is quite frankly bordering on extortionate at 5 Euros an hour. I have seen hotels at 5 or even 10 Euros a day but 5 Euros per hour in my opinion is excessive. A good test of a hotel is whether you would go back. We have already marked this down for a revisit at some point in the future, possibly during an independent tour by car. It is within easy access by train of Bonn, Cologne, Linz and other rhine cities.

Room Tip: There are a variety of room available including suites so just choose the one that suits you.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriele B, Manager at Maritim Hotel Koenigswinter, responded to this review, 29 May 2013
Dear guest,

thank you very much for visiting this website and for taking the time to describe your stay in our hotel. We are glad that you enjoyed your stay with us here on the beautiful Rhine riverbanks.
We are delighted that you felt so much at home at the MARITIM Hotel Königswinter and that you are satisfied with our services. Refering your comment for our internet access, we can inform you, that we are already looking for a new internet access solution.

We are looking forward for your next visit at the MARITIM Hotel Königswinter and hope to welcome you soon.

Yours sincerely

Gabriele Bugge
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maritim Hotel Koenigswinter

Property: Maritim Hotel Koenigswinter
Address: Rheinallee 3, 53639 Konigswinter, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Konigswinter
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 17 Hotels in Konigswinter
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Maritim Hotel Koenigswinter 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
Situated in an exposed location on the Rhine promenade, the Maritim Hotel Königswinter awaits you with its splendid view of the passing ships and the green hills, with the famous Drachenfels. The elegant building is a favourite destination for business and private travellers and conference delegates, with its excellent connections to Bonn, to the Cologne/Bonn airport and to the trade fair centre Cologne. ... more   less 
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Also Known As:
Maritim Hotel königswinter

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