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“comfortable hotel, no airport amenities”

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Tryp Duesseldorf Airport Hotel
Ranked #5 of 24 Hotels in Ratingen
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“comfortable hotel, no airport amenities”
Reviewed 10 November 2013

This hotel was not an "airport" hotel. They do not have a shuttle and it was a 20 euro taxi ride to and from the airport and 30 euro into town. They did not have facilities to check in or print boarding passes, and no wifi in the rooms, only the lobby and the restaurant.
That being said, the room was comfortable and very clean, once we were moved to a non-smoking room.

The restaurant was limited and there were not others within walking distance.

Room Tip: you must specifically request non=smoking if you want one
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taylor52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther M, Leiter Öffentlichkeitsarbeit at Tryp Duesseldorf Airport Hotel, responded to this review, 12 November 2013
Dear Guest,

Thanks a lot for your time you spent in rating our services and your suggestions, which are very helpful for us to optimize our services. We are sorry for any misleading Information regarding the location of our Hotel.

Next year we have free Wifi everywhere in the Hotel.
We would be pleased to welcome you again during your next stay in our region.

with best regards from Ratingen.
Your team of the Tryp Düsseldorf Airport
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302 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
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English first
west yorkshire uk
Level Contributor
113 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 November 2013

I stayed at this hotel because it’s only a 10 minute walk to my German office.
It’s a EUR 20 cab ride from the airport & is situated in an area with nothing else such as shops or restaurants around it. The hotel restaurant is grim. To get into Ratinger town for something decent to eat & drink is a EUR 10, one way cab ride or a 35-40 minute walk.
The rooms are fairly basic, no tea or coffee making facilities.
On the plus side beds are comfortable; room is spotlessly clean & sleep quality very good.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malbeck3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther M, Leiter Öffentlichkeitsarbeit at Tryp Duesseldorf Airport Hotel, responded to this review, 9 November 2013
Google Translation
Sehr geehrter Gast,
vielen Dank für Ihre Zeit die Sie sich genommen haben unsere Serviceleistungen auf Tripadvisor zu beurteilen und Ihre Anregungen, die uns helfen unseren Service zu verbessern.

Der Umfang unserer Standard-Zimmer sind einheitlich, jedoch haben Sie jederzeit die Möglichkeit ein Upgrade auf die nächsthöhere Kategorie -gegen einen relativ kleinen Aufpreis- einzubuchen.

Dass unsere Lage nicht im Mittelpunkt des Geschehens ist, steht außer Frage, allerdings sind es mit dem Auto unter 5 Minuten Fahrzeit bis in die Ratinger Innenstadt

Für Gäste die ohne Auto anreisen, gibt es immer noch die öffentlichen Verkehrsmittel. Eine Bushaltestelle liegt in unmittelbarer Nähe des Hotels.
Gerne hätte Ihnen das Team an der Rezeption über mögliche Busverbindungen in die Stadt zur Seite gestanden.

Wir freuen uns, Sie bald wieder in unserem Hotel begrüßen zu dürfen und verbleiben mit freundlichen Grüßen

Ihr TRYP Düsseldorf Airport Team
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london
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 October 2013

modern hotel with pleasant staff
buffet breakfast was very poor variety and mediocre standard
i had the evening meal once which was the same
I stayed 3 nights 2 with no room heating and no hot washing water at all on the last day
the television has a random collection of news channels german local tv and nothing else
no english films or entertainment- not even subtitles

Room Tip: dont use this hotel
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank edwinb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther M, Leiter Öffentlichkeitsarbeit at Tryp Duesseldorf Airport Hotel, responded to this review, 6 November 2013
Dear Guest,

Thank you for taking the time to review our hotel on TripAdvisor. You can be sure that we take seriously any criticism positively and negatively and that it is our constant effort to eliminate the deficiencies described.
we had in this time little problem with our water pump ,can happen, we are so sorry about it and we promised you that something like that never happens again.

We will be happy to welcome you again in Tryp düsseldorf Airport

Best regards
Tryp Düsseldorf Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 September 2013

Not bad for an airport hotel - for a start it's 4 miles away so you aren't in the concrete hell around the airport itself. The rooms are functional but they do have baths as well as showers, which makes a change, and the place is light and airy. The food wasn't too bad but it was very expensive, and there isn't anywhere else really unless you get back in your car. Staff all pleasant and helpful. I wouldn't mind going back if I'm flying from Dusseldorf again.

Room Tip: Oddly for an airport hotel, they didnt appear to have blackout curtains - so if you'll need to s...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dismal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther M, Leiter Öffentlichkeitsarbeit at Tryp Duesseldorf Airport Hotel, responded to this review, 22 October 2013
Dear Guest

Thank you for taking the time to review our hotel on TripAdvisor.
We are so happy to hear about your compliment, actually the prise in the restaurant not expencive, für the next time ask the reception about our Melia Rewards programm , with this programm you can enjoy an exclusive discount for yout next reservation.
We will be happy to welcome you again in Tryp düsseldorf Airport .

Best regards
Tryp Düsseldorf Airport Team
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Bristol, United Kingdom
Level Contributor
134 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 September 2013

Stayed for one night as visiting work office nearby. The hotel is clean and functional but little luxury items or personal touches. Breakfast was fine with nice coffee and juices. It is in the middle of a business park so little choice of bars restaurants if you want to go out in the evening and don't have a car.

Stayed September 2013, travelled on business
Helpful?
Thank 27steve118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther M, Leiter Öffentlichkeitsarbeit at Tryp Duesseldorf Airport Hotel, responded to this review, 14 October 2013
Google Translation
Sehr geehrter Gast,

wir freuen uns sehr, dass Sie sich einen kleinen Moment Zeit genommen haben unser Hotel zu bewerten. Für positive und negative Bewertungen haben wir stets ein offenenes Ohr.

Für Gäste die ohne Auto anreisen, gibt es immer noch die öffentlichen Verkehrsmittel. Eine Bushaltestelle liegt in unmittelbarer Nähe des Hotels.
Gerne hätte Ihnen das Team an der Rezeption über mögliche Busverbindungen in die Stadt zur Seite gestanden.

Wir danken Ihnen für Ihren Aufenthalt in unserem Hause und freuen uns schon jetzt auf ein baldiges Widersehen,

Ihr TRYP Düsseldorf Airport
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Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 September 2013 via mobile

Even that the hotel is not located in Dusseldorf city it have a nice and silance location. The hotel offer a palsent envoirement with. Rooms are worm and clean. Generaly a good cleaning service and a fair breakfast. The front desck staff was halpfully and try to solve even an anexpacted problem that i have it.located at 15 minutes by taxt from Messe remain for me a valid option.

Stayed September 2013, travelled on business
Helpful?
Thank Iulian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falmouth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2013

I booked with Tryp as i was flying at 6 am and the website where i booked offered free internet/ free parking up to 22 days and free shuttle to airport. Was also told to book shuttle as soon as i made my booking. This i did, only tio be told to arrange that when i check in. Ok, all seemed well, until the morning of checkout at 3-30 am. Mr.Chapman, you have to pay for the shuttle as the €89 is for park/sleep/fly with breakfast, you needed to book the €92 park/sleep/fly with no breakfast, but you get free shuttle....I advised him that there was only 1 P/S/F option and it was with free shuttle....Considering breakfast starts at 06-30 am, and i left for flight at 04-00 am, does one really think i would book breakfast !!!!!! I also said this was not the first time that people had been made to pay for taxi's, and i hope that i get re-imbursed the taxi monies when i return from holiday.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther M, Leiter Gästebetreuung at Tryp Duesseldorf Airport Hotel, responded to this review, 28 July 2013
Dear Guest,

Thank you for taking the time to review our hotel on TripAdvisor. You can be sure that we take seriously any criticism positively and negatively and that it is our constant effort to eliminate the deficiencies described.
The booking you made was just for accommodation , Breakfast and 14 days parken ,and this booking avaible just withe flight tiket ,you must have it in the confirmatin.
we are sorry about the misunderstanding.

Best regards
Tryp Düsseldorf Airport Team
Tryp düsseldorf Airport
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Additional Information about Tryp Duesseldorf Airport Hotel

Property: Tryp Duesseldorf Airport Hotel
Address: Am Schimmersfeld 9, 40880 Ratingen, North Rhine-Westphalia, Germany (Formerly Innside Premium Hotel Düsseldorf Airport)
Phone Number:
Region: Germany > North Rhine-Westphalia > Ratingen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #5 of 24 Hotels in Ratingen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tryp Duesseldorf Airport Hotel 4*
Number of rooms: 137
Official Description (provided by the hotel):
Located in the quiet district of Ratingen very near Düsseldorf International Airport and the trade fair sites (Messe Düsseldorf and Essen), the TRYP Düsseldorf Airport Hotel is perfect for business and leisure trips thanks to its excellent location, full and comfortable facilities and quality services.Amongst its magnificent services and facilities, the hotel provides 137 spacious and modern rooms decorated in contemporary style; a spacious, bright hall; a restaurant and bar; 3 meeting rooms with natural light and capacity for up to 120 people; free outdoor parking for 90 vehicles; 24-hour fully equipped gym for the exclusive use of guests; sauna, yoga room and Turkish bath; free WiFi internet in the hall and ADSL cable internet in the rooms. ... more   less 
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Also Known As:
Tryp Dusseldorf Airport Hotel Ratingen

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