No elevators in the building??? After traveling half way across the world, we had to DRAG our luggage up the stairs to level 3?! Our room that was SUPPOSED to fit 3 people was only comfortable for 2. Where was our luggage supposed to go if not on the floor beside our beds? What makes a hotel reputable is the SERVICE that they provide. Hotel Holl's reception desk was UNATTENDED half the time! From 3pm, the lights in the dining room are switched off and it is incredibly eerie! In order to contact "hotel" staff, we needed to phone a mobile number. What if you aren't equipped with a German sim card? Do they know how expensive it is to call a number just to get simple service? What if there is an emergency? By the way, the front door to the hotel (separate from reception building) is unlocked so ANYBODY could just walk in at any time. Oh did I mention that clean towels aren't available every day? There is a ridiculous price of 2.50 EUROS to get a fresh towel.
We checked in at 3 pm and checked out 3 hours later. We didn't stay the night yet we were asked to pay for TWO weeks UP FRONT. Although other hotels in Cochem informed us that it was illegal to be charged at immediate check out, Hotel Holl insisted that we pay up. Owners were very rude and treated us very poorly.
My friends and I felt very unsafe and offended after being treated so badly by staff.
- Official Description (provided by the hotel):
- Welcome to the Hotel Holl in Cochem on the Mosel !!! The family-run hotel in the Moselle wine region is only 2 minutes walk from the old town Cochem on the Moselle and offers a plentiful, freshly cooked breakfast in the stylish ambience of the newly renovated breakfast restaurants. Hotel Holl offer a choice between single rooms, double, triple, quadruple and twin and family rooms. All rooms are Non smoking rooms. Each room has an own bathroom with shower / toilet, hairdryer, cosmetic mirror and free toiletries. All rooms have their own sitting area and new flat screen TVs. A DVD playback control is integrated in each TV. The family rooms are partly. With connecting door. Extra beds and travel cots are available on request. Silk 2016 you can choose between standard rooms and comfort rooms. Comfort rooms offer additional amenities such as a balcony, electric shutters and built-in USB charging stations ... Free parking is available near the hotel. Hotel Holl provides for direct booking via a large garage for motorcycles and bicycles( Reservation required) ... more less
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