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“Poor management, not customer friendly”
Review of Medusa Hotel

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Medusa Hotel
Ranked #16 of 36 Hotels in Lindau
Moscow, Russia
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Poor management, not customer friendly”
Reviewed 10 September 2013

I can't say anything about the facilities of the hotel. I planned to stay at the hotel in August 2013 but had to cancel the booking. The hotel for some reasons was not able to withdraw the cancellation fee from my credit card. The card was OK, so I inform the hotel that the problem is on their side. But they bombed me with tons of  "please pay immediately"  like messages as if I was refusing it. Finally I had to check myself (!!!) with my bank what is wrong. The problem was incorrect transaction data sent from the hotel. On August 28 they finally corrected it, and the fee was successfully paid. But they did't even apologize or thank me for the payment and for assistance in solving their own technical problems.
Moreover, today (September 10)  I again received the messsage asking to pay.
 
I would never stay at the hotel which:
1) Treat me as fraudster
2) Not able to process credit cards
3) Not able to track their financial records

  • Stayed August 2013, travelled with family
    • Value
    • Service
Helpful?
Thank Kudr-leb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Obeid H, Inhaber at Medusa Hotel, responded to this review, 23 September 2013
Google Translation
Ihre Bewertung entspricht nicht der Wahrheit.Sie haben storniert und nicht die angegebene Stornofrist eingehalten.Sie haben uns 3mal eine ungültige Kreditkarte übergeben und somit wurde kein Stornobetrag je bezahlt! Das ist Betrug!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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114 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Muenchen
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 August 2013

I visited the Medusa last year with my parents and liked it so much that I decided to return with my other half. Very warm welcome at reception - the owner recognised me from the last stay! Room was comfortable, this time we didn't get a street view but on the plus side the room was very quiet and afforded a good night's sleep. Central location, good breakfast with excellent coffee. We enjoyed our stay and will certainly be back when we next visit Lindau.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MuenchenKarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 August 2013

Hotel Medusa in Lindau was our first stop on our way to Budapest with our tandem bicycle. It is well situated, the room was clean (wooden floors!) and the staff was very friendly. They made sure our tandem was parked safely in their basement for the night, despite the hassle of carrying it down the stairs.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bergen, Norway
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2013

We stayed here one night from 15th of July to 16th of July. Hotel location is good and reception and breakfast area looks very nice. Reception staff was also very nice and helpful.

This is an old building which we immediately noticed going up the stairs as they creak under our feet. I guess this can be an annoyance in some rooms.

Everything was looking up until we reached the 3rd floor where we immediately noticed a musty & moldy smell in the hallway. Once we entered our room (Room 30), we were met with a wall of musty & moldy smell and a very warm room. Not very nice at all! There were visible mold in the corner of the room & ceiling, and on the bathroom it was dripping brownish water from the ceiling directly above the shower and into the shower. Not very appealing. The strong moldy smell in this room and the heat is probably not healthy and should be the first thing the owners of this hotel fixes. People can get sick staying in this room. I will note that we initially wanted to speak to reception about this room, but when we a small time later left the hotel the reception desk was empty. It was also empty later in the evening when we got back, so we never got the chance to ask for another room. We told the reception desk at checkout next morning that this room (Room 30) badly needed some fixup.

Breakfast was OK, but not great. It was basic.

Based on our room experience we will not stay here again.

Room Tip: Avoid room 30.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank treierts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 June 2013

This hotel is not far from the train station and is in a lovely location .Great restaurants nearby and not far from the harbour .Our room was big and overlooked the square and fountain where we sat in the sun when it decided to come out.The bathroom needs brightening up but it was very clean and had all we needed,bring your own shampoo and shower gel as the stuff there was not great.All the staff were very friendly and helpful ,making sure we had a good breakfast and cleaning our room.The guy at the front desk was very pleasant and smiled everytime we saw him ,he also offered me the use of his laptop to check our flights home.If like me you love your morning tea bring some tea bags from home I forgot mine and dident like their tea.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank almg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frankfurt
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 June 2013

We had to change rooms in this hotel. The first was musty smelling, so was the second one....not very reassuring. The first room had no view whatsoever - just onto a brick wall. Both bathrooms were cramped. Neither of the rooms had a phone - so if you want anything you have to go down to reception. No kleenex tissues in the bathroom. Quality of the buffet breakfast pretty poor. Far too expensive for what it offers.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidtee77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 May 2013

Stayed here while in Lindau in May 2013. The hotel is away from the Bodensee harbour so is a bit cheaper than others but still provide excellent rooms. The guy who checked us in was really helpful with info and suggestions of activities etc. Room was a good size and the bed was really comfy.

Some of the rooms look out over a courtyard that has a cafe and pizza places so there is general "chatting noise" at night but this never ran late into the night so didn't disturb us on the couple of occasions we were in our room early.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Medusa Hotel

Property: Medusa Hotel
Address: Schafgasse 10, 88131, Lindau, Bavaria, Germany
Region: Germany > Bavaria > Swabia > Lindau
Amenities:
Kitchenette Restaurant
Hotel Style:
Ranked #16 of 36 Hotels in Lindau
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Medusa Hotel 3*
Number of rooms: 22
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