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“Excellent Service and Lovely Staff”

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Hotel Wilhelm Busch
Ranked #1 of 12 Hotels in Norderstedt
London
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Service and Lovely Staff”
Reviewed 22 July 2013

Stayed here for 3 nights in July whilst in Norderstedt for a hockey tournament. The hotel was lovely and the staff absolutely charming. Room was clean and comfy and the photos on the website are accurate. The breakfast was excellent - particularly on the Sunday when it is served until 1pm! The barman Andreas was great fun! Reception were very helpful providing us with maps, directions and recommendations. Overall a thoroughly enjoyable stay. The hotel has its own very nice restaurant but they also recommended a local German restaurant which was excellent too.

Room Tip: Our room overlooked the road so there was a little noise one morning from a delivery so ask for a ro...
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  • Stayed July 2013, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
Thank LondonKelly01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Paris, France
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 May 2013

Just a one-night stay and the hotel was recommended by our supplier. It's in northern suburban Hamburg and doesn't look much from the outside. There's a spacious and secure garage underground for those who drive there. The registration welcome was truly friendly, finished off by the offer of a complementary glass of port or sherry (four choices) if you wanted. The rooms are just great : everything you need, perfectly clean, no expensive fripperies, but high quality. Excellent shower, a basin on which you can pose your shaving stuff, and so on : all well thought out. We ate in the restaurant which was very fine, but again without pretention. The serving staff were as friendly and helpful as it's possible to imagine, but not intrusive. A peaceful and profound sleep in a very comfortable bed and then up again for a superb buffet breakfast (huge choice covering all tastes). And all for a price which you would pay in much lesser hotels. I will certainly use this hotel on my next trip to Hamburg. The only question I have is over its convenience for the centre of Hamburg if that's your need (it wasn't ours). It's not far, but I don't know about the public transport in the area.

  • Stayed May 2013, travelled on business
    • Value
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Helpful?
Thank Nigel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 March 2013

I stay in Norderstedt/Northern Hamburg several times a year on business and tried out many hotels. For the past several years I always picked the Wilhelm Busch for the following reasons:

- the owners really care and so do all employees = great service, even in the middle of the night when you have jet lag
- nice rooms (especially the "theme rooms")
- great breakfast buffet
- a nice restaurant during the week, other decent ones in walking distance (<1mile)
- best value for the money in Norderstedt/Northern Hamburg

The hotel has no gym or pool.

The location is a bit off, but in walking distance to the subway U1 and within 30 minutes from Hamburg harbor by car.

  • Stayed February 2013, travelled on business
    • Value
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Helpful?
Thank Markus F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freiburg im Breisgau, Germany
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 February 2013

Here is the short version: the people who run this hotel are stunning! You get excellent value for money, the service is far better than any **** hotel I've ever stayed at and the food they serve is perfect. They go out of their way to please you. They have the slogan: "feel at home while being abroad." I guess other hotels claim that too. These guys, however, really mean it.

Here is the long version: I was in need of a place where I could rent a meeting room for one-on-one coaching. All the hotels around Hamburg Airport were fully booked. What looked like misfortune at first turned out to be all good... One phone call to this hotel had me completely sorted. They offered me a nicely sized suite and the room right next door which was perfect for my purposes. The suite manages to be stylish and comfortable at the same time. The decor is an intriguing blend of Mediterranean und North German. I can recommend this arrangement for business as well as private travel. Why? My wife was traveling with me and we both have the habit of dismantling menus at restaurants. We like to have a bit of that with a sprinkle of this with a bit of the other thrown in. Your usual staff tend to sneak out when seeing us a second time. Not so at the Wilhelm Busch! They simply never said no. Not once. As we are both used to a lot of "sorry sir, no sir, we can't do that" we became curious as to how far the flexibility would stretch. We have friends in Hamburg who love French style Moule et Frites. We asked the manager if they could arrange mussels for the following evening. The answer was, as always: "yes sir, we can do that. What time will you be dining"? We stayed at the hotel for 14 days and the quality of service was maintained at this excellent level.

  • Stayed January 2013, travelled on business
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Helpful?
Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 October 2012

perfect stay when you're in Hamburg with the car. really perfect value for money here, beautiful and really nice rooms with attention to details. great breakfast. i can recommend it to everybody comming to Hamburg for a weekend for holiday.

  • Stayed May 2012, travelled as a couple
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Helpful?
Thank doraemonPEK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 June 2012 via mobile

I stayed here for a business trip and was so happy to have booked this gem instead of one of the faceless corporate alternatives.
The welcome was warm and efficient, which continues to be the case for all service throughout the stay.
The standard room was light and airy, and most importantly, clean.
The bed was firm but comfortable, and I had some very relaxed sleep (thanks also to a lovely water feature in the garden which is very relaxing if you choose to leave your window open!)
The shower was powerful and clean, another must have for a business traveller.
Food was also very enjoyable... Well cooked delicious plates for dinner in the restaurant, and a huge buffet selection for breakfast.
All in all, a great hotel and a good choice for me. I could envisage returning for a leisure trip, as the location is convenient for the airport and he city, but still retains a peaceful charm. Thumbs up :-)

  • Stayed June 2012
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Helpful?
Thank FLW1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 December 2011

I stay here for my business visit as it close to my head quarters...it has an amazing breakfast and very courteous people...All the rooms have theme to it and mine was MUSIC..Room was not that big in size, but comfortable...the metro station is around 200 mts and you have some good restaurant at walking distances..

Room Tip: Try Different rooms every time :)
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  • Stayed September 2011, travelled on business
    • Value
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Helpful?
Thank MrManchu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Wilhelm Busch

Property: Hotel Wilhelm Busch
Address: Segeberger Chaussee 45, 22850 Norderstedt, Schleswig-Holstein, Germany
Region: Germany > Schleswig-Holstein > Norderstedt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 12 Hotels in Norderstedt
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Wilhelm Busch 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
Wilhelm Busch Hotel

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