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“Amazing Wedding Day!!”
Review of Orsett Hall

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Orsett Hall
Ranked #1 of 1 Hotels in Orsett
Certificate of Excellence
Reviewed 6 February 2014

We held our wedding at Orsett Hall on Saturday 23rd March 2013. I had amazing service from them right upto when we arrived on Friday 22nd March. As soon as we arrived the Reception team got us and all our guests booked in super quick while our things were taken to our rooms. The Weddings team came and saw us quickly to go through what would be happening the next day and to put our minds at ease!! Our guests then decided they wanted to join us for dinner the night before in The Garden Restaurant and the team there were super helpful with our very last minute party of 20 and the food was amazing!! My husband and I were even able to take a sneak peak of the reception room for the next day and one of the Duty team Managers was there to ensure we were happy with the set up and if anything needed changing - the room looked amazing with just the tables and chairs!!!

The next day was obviously all systems go for the wedding and the whole day was faultless, even if the weather wasnt!! Freezing cold with snow and rain in the morning (thankfully that stopped) and the team did all they could to make it amazing. It was all the small things that made it wonderful such as ensuring chairs were in the waiting room for older guests, arranging a wheelchair for my brother so he could get the chapel in one piece (he had an operation the week before) and then when it was my turn to arrive they arranged for the limo to drive me and my bridesmaids to the chapel as they didnt want to risk us falling over or getting our dresses muddy!!!

The reception itself was amazing, the room looked GORGEOUS, the food was delicious and the Duty Manager was there the whole time from start to finish and attended to everything we needed and even bought us a drink at the start of the Evening Reception!!

Would I recommend Orsett Hall for a wedding? Without a shadow of a doubt! The whole planning experience was wonderful because they made it all so easy, even helping with our menu requirements (such as a vegan who needed a special menu) right through to the day itself that ran like a dream. I just wish we could do it all again!!!

Room Tip: We stayed in the Barnard Suite which was amazing!! Looks right over the main entrance and gardens so...
See more room tips
  • Stayed: March 2013, travelled with friends
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Thank Laura N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea I, Public Relations Manager at Orsett Hall, responded to this reviewResponded 15 May 2014

Thank you for taking the time to leave a review and we are pleased that we helped to make your Wedding Day a very special day for you. We wish you lots of luck in the future and hope to see you again very soon.

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455 - 461 of 614 reviews

Reviewed 3 February 2014

Went here for our dads ninety birthday and the rooms were very large and clean, the meal in the garden room was very good with a lot of the staff making a fuss of the birthday boy.All the staff we came across were very friendly and couldn't do enough for us.Lovely place to stay for any kind of celebrations.

  • Stayed: January 2014, travelled with family
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Thank keri123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea I, Public Relations Manager at Orsett Hall, responded to this reviewResponded 5 February 2014

Many thanks for taking the time to leave a review - customer service is very important to us. I will pass your comments onto the team and we hope to see you again very soon.

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Reviewed 28 January 2014

Recently I was taken for a surprise afternoon tea as part of my hen weekend. There were 14 of us, the tea and selection of cakes and sanwiches were the best I have ever had and surroundings were so pretty.

  • Stayed: January 2014
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Thank Peanutss18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea I, Public Relations Manager at Orsett Hall, responded to this reviewResponded 5 February 2014

Many thanks for taking the time to leave a review - customer service is very important to us. I will pass your comments onto the chefs and we hope to see you again very soon.

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Reviewed 27 January 2014

Orsett hall is a great venue for Engagements, weddings etc. The look is lovely, the people are great, however, they seem to let themselves down by holding random events, such as Abba tribute night, over 30s nights etc.

We attended an engagement party which was absolutely beautiful, the venue looked amazing, but at one of the bars there was this meat market type disco happening. Although this was away from our function, the shared facilities (toilet etc) really did pay the price for this seemingly low rent event.

If you want to organise an event here, ensure that you are the only people there, I am sure it will be amazing if that is the case.

  • Stayed: January 2014, travelled with family
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Thank Dhalv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea I, Public Relations Manager at Orsett Hall, responded to this reviewResponded 5 February 2014

Many thanks for taking the time to leave a review - customer service is very important to us. We have taken your comments on board but would just say that our own events are very popular and the teams work very hard to ensure that all of our guests in our own events and private functions are looked after and have the best facilities possible.

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Reviewed 19 January 2014

We had our daughters wedding at Orsett hall in June last year it was a fantastic day, the staff were wonderful and couldn't do enough for us. My dad had fallen and broken 2 ribs the week of the wedding and on the day the staff went to collect my dad from the car park with a wheelchair and an umbrella as it was pouring with rain (what service). The food was amazing especially when they are catering for so many people. I would also like to mention the Toast Master Denis what a lovely man he was and so professional everybody commented on how good he was. All our friends still talk about what a lovely day it was. We had booked lots of rooms and all our guests loved them especially the bridle sweet which was very grand. My husband took me for lunch in December for my birthday we were in the Garden room full marks for that as well staff and food were excellent.

  • Stayed: June 2013, travelled with family
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Thank julieann s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea I, Public Relations Manager at Orsett Hall, responded to this reviewResponded 20 January 2014

Many thanks for taking the time to leave a review as guest feedback is very important to us. We are very pleased that we helped to make your daughter's Wedding Day so special and that you enjoyed your visit to The Garden Restaurant. We hope to see you again very soon.

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Reviewed 15 January 2014

My wife and I have stayed at Orsett Hall many times over the years and have returned time and time again - we recommend the restaurant and hotel to all our friends whenever they visit Essex. However on this occasion although our stay was for a mid week wedding elsewhere we ate alone in the Garden Room. Food was first class as always with choices of menu and dishes that made choosing very difficult, and the service from the waitress (red head?) and other staff was excellent as always. Our young waitress was attentive, smiley and very discreet. My compliments to the chef on a wonderful meal, nothing was too much trouble (despite my fussy wife).

HOWEVER a huge NO to the new waiter. He was obviously new to the restaurant and was so over the top he set my teeth on edge. I have no idea why he was hovering around our table as we were being looked after perfectly well but his pushy, in your face style of waiting was appalling. He was unfriendly to other staff and kept getting in the other waitresses way - he appeared once to often at our table! So Orsett Hall keep up the good work but seriously send that waiter back to the Italian Restaurant where his mamma mia style of service will fit in!!

Oh and if I had one other complaint? it was that the room, bed and linen was so perfect that we didn't want to get out of bed and go home. See you soon!

  • Stayed: January 2014, travelled as a couple
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1  Thank realfoodie32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea I, Public Relations Manager at Orsett Hall, responded to this reviewResponded 20 January 2014

Many thanks for taking the time to leave a review as guest feedback is very important to us. We have taken your comments on board and addressed the issues raised within our operations. We hope to see you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

We chose Orsett Hall for our wedding after visiting one of their wedding fayres and instantly falling in love with the venue. The hotel and grounds are beautiful but what sold it for us was the chapel. It had everything we wanted all in one place. Being a winter wedding the hotel was festively decorated which added an extra sepcial touch to our day.
From the start the wedding team were fantastic, very attentive and professional, we couldn't of asked for more, Jess, Sophie, Alison (and Michelle before she left) are the perfect team.
Everything run smoothly and seamlessly from the service, through the wedding breakfast and then onto the evening celebration. That is down to a lovely man who deserves a special mention, Leo. He made sure our day was the best it possibly could be, nothing was too much trouble. We had a couple of little issues and with one word to Leo, they were taken care of without a problem.
The food was fantastic, the rest of the hotel staff were brilliant, the rooms our party had (and there was quite a few!) were all clean and spacious and our bridal suite (Whelan) was absolutely gorgeous.
We really cannot fault the whole experience, thank you so so much for making our perfect wedding day a reality. The only problem we now have is that we want to do it all again, do we get a discount.......??!

Mr & Mrs Mexter xxx

  • Stayed: December 2013, travelled with family
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Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea I, Public Relations Manager at Orsett Hall, responded to this reviewResponded 13 January 2014

Many thanks for taking the time to leave a review - feedback is very important to us. We are pleased that we helped to make your day extra special. I will pass your comments onto the members of staff concerned.

We wish you best wishes in all you do together in the future and hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orsett Hall

Address: Orsett Hall Prince Charles Avenue, Orsett, Thurrock RM16 3HS, England
Region: United Kingdom > England > Essex > Thurrock > Orsett
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Orsett
Price Range: £89 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Orsett Hall 4*
Number of rooms: 56
Official Description (provided by the hotel):
Situated in the beautiful Essex countryside within easy access of the M25 and only 40 minutes from Central London, Orsett Hall is a stunning 4 star Hotel set in 12 acres of landscaped gardens with 56 luxurious bedrooms, 5 bridal suites, chapel, elegant function rooms, on site hair salon, state-of-the-art boutique Kukana spa and a gym. The Hotel has all the advantages and facilities of a new, purpose built hotel and friendly, polite staff to cater to our customer's every need, The Garden Brasserie at Orsett Hall is open to both residents and non-residents to enjoy British cuisine in a warm, relaxed and friendly atmosphere. Café Sartoria at Orsett Hall offers relaxed dining whether you are looking for breakfast, coffee and cake with friends, a lunchtime bite or an evening meal or snack. Orsett Hall is conveniently situated within a short drive of the new London Gateway, Tilbury Cruise Terminal and Intu Lakeside Shopping Centre in Thurrock. ... more   less 
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Also Known As:
Orsett Hall Hotel Orsett
Orsett Hall Essex

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