Unfortunately, the hotel does not live up to expectations. The situation is good, in the countryside but close to major road network with attractive grounds. First impressions on entering the hotel were fine and the receptionist was efficient during check in. Note that the hotel charges extra if you use a credit card which we found unusual and a bit annoying. Our bedroom was perfectly adequate with a king size bed and the bathroom was modern and well appointed (although soap and shampoo was from dispensors on the wall - totally out of reach if you were in the bath!).
The major problem was the room's location overlooking the trash and food waste dumpster. It was extremely noisy with people talking loudly outside, wheeling trolleys, emptying waste into the dumpster and tipping bottles into another container.
Service at breakfast was very slow - 45 minutes from ordering the meal to receiving the food.
Overall, this hotel could be good if they improve the service levels in the dining room and also tidy up the area used for the trash.
- Official Description (provided by the hotel):
- Situated in the beautiful Essex countryside within easy access of the M25 and only 40 minutes from Central London, Orsett Hall is a stunning 4 star Hotel set in 12 acres of landscaped gardens with 56 luxurious bedrooms, 5 bridal suites, chapel, elegant function rooms, on site hair salon, state-of-the-art boutique Kukana spa and a gym. The Hotel has all the advantages and facilities of a new, purpose built hotel and friendly, polite staff to cater to our customer's every need, The Garden Brasserie at Orsett Hall is open to both residents and non-residents to enjoy British cuisine in a warm, relaxed and friendly atmosphere. Café Sartoria at Orsett Hall offers relaxed dining whether you are looking for breakfast, coffee and cake with friends, a lunchtime bite or an evening meal or snack. Orsett Hall is conveniently situated within a short drive of the new London Gateway, Tilbury Cruise Terminal and Intu Lakeside Shopping Centre in Thurrock. ... more less
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- Also Known As:
- Orsett Hall Hotel Orsett
- Orsett Hall Essex