Arriving at the Grand Resort Bad Ragaz is a treat in itself as the magnificent gardens come into view. We stayed at the Grand Hotel Hof Ragaz on the recommendation of friends who had previously stayed at the Grand Hotel Quellenhof. Quellenhof is attached but run as a separate hotel though you can use the facilities at both.
The Quellenhof is not air conditioned and since it was very hot during our stay we were happy to be in air conditioned rooms at the Hof. If this is important to you, then you must specify this as rooms in the Palais are also not air conditioned.
Breakfast was very good: fresh orange juice, eggs to order and pretty good coffee (you also have a Nespresso machine in your room). What was particularly nice was being able to eat outside and enjoy the gardens and morning sun.
Service was generally excellent. We always ordered coffee with hot milk on the side and every second time we were served cold milk and had to ask again.
Everyone greets you, staff as well as guests, something that rarely happens in other hotels.
There are bowls of fruit on each floor and at Reception, though only the Reception bowl gets topped up during the day.
Access to the private and public spa and fitness area are included in the room rate though treatments (which are very expensive) are extra.
I found the concierge to be particularly helpful when I had some documents to print and scan.
The hotel includes free transport from/to the station on arrival and departure, a distance of 1150 metres.
We asked for a lift to the station for a day trip and called to be picked up on our return.
I was surprised to find a charge of CHF17 each way for this on the bill at check-out.
It would have nice to have been informed of this at the time of booking the transport. When I made this comment to the receptionist she apologised. I think the correct action would have been to remove the charges from the bill.
This is not a cheap hotel but you really have the feeling of being in the lap of luxury. The hotel is immaculately maintained and spotlessly clean.
The scenery really is Swiss postcard stuff and I would happily return any time.
- Official Description (provided by the hotel):
- From historic Palais to Grand Hotel of world renown: the Grand Hotel Hof Ragaz is a witness to a splendid era and a symbol for the sparkling future of Bad Ragaz. The Hof Ragaz is a part of the Grand Resort Bad Ragaz. Wich is situated in eastern Switzerland, surrounded by mountains in the "Heidiland" holiday region, about an hour's drive from Zurich, and is considered Europe's leading wellbeing and medical health resort. It offers two luxury hotels - Grand Hotel Quellenhof & Spa Suites and Grand Hotel Hof Ragaz - combined with gourmet gastronomy with seven restaurants, one Michelin star and 58 Gault Millau points, plus wellbeing with its own thermal waters, golf course, business facilities, public thermal bath and casino. The selection of wellbeing and relaxation offerings is supplemented by the internationally renowned Medical Health Centre. From 2009 to 2017 the resort was again selected as the best wellness hotel in Switzerland by the SonntagsZeitung newspaper. ... more less
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