We loved Crans-Montana but the experience we had in this hotel was awful. The owner was rude and incredibly unpleasant towards us and other guests. He was always too busy to help with anything which indicates the contempt this establishment has for its customers. Also, don't complain to the proprietor about anything because even the normal courtesies are not high on his agenda.
Can I think of any positive points? the view from the South facing rooms is lovely but apart from that I can't think of a single redeeming feature. Also there is no lift so you will break your back if you have children or heavy luggage.
I stayed there based on the low price compared to other hotels in Crans...a big mistake! Stay away from this hotel and go somewhere decent where you are treated with respect.
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