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“horrible hotel”
Review of Hotel du Lac

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Hotel du Lac
Ranked #10 of 41 Hotels in Crans-Montana
Certificate of Excellence
Geneva, Switzerland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“horrible hotel”
Reviewed 21 January 2009

We loved Crans-Montana but the experience we had in this hotel was awful. The owner was rude and incredibly unpleasant towards us and other guests. He was always too busy to help with anything which indicates the contempt this establishment has for its customers. Also, don't complain to the proprietor about anything because even the normal courtesies are not high on his agenda.

Can I think of any positive points? the view from the South facing rooms is lovely but apart from that I can't think of a single redeeming feature. Also there is no lift so you will break your back if you have children or heavy luggage.

I stayed there based on the low price compared to other hotels in Crans...a big mistake! Stay away from this hotel and go somewhere decent where you are treated with respect.

  • Liked — surroundings of Montana
  • Disliked — Rudeness and greediness
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank alzeimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 reviews from our community

Traveller rating
    33
    42
    7
    1
    1
See reviews for
14
27
10
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
Adelaide, Australia
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 March 2008

A group of 12 of us used this hotel as a base for a skiing weekend at Crans-Montana. The rooms were a good size and clean, with good hot showers.

Breakfasts were good: standard continental with an excellent range of different breads and good coffee. All of the staff were friendly and helpful, and mostly seem happy to switch between (at least) French, German and English. There is an honesty bar fridge as well as a bar area, with table service (we made excellent use of this). They are even beginning to brew their own beer!

I would definitely stay here again and would recommend it to others.

  • Liked — friendly staff
  • Disliked — the dog did not smile for the camera!
  • Stayed March 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank azp74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Lac

Property: Hotel du Lac
Address: Crans-Montana 1, Crans-Montana 3963, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Crans-Montana
Amenities:
Bar / Lounge Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #10 of 41 Hotels in Crans-Montana
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel du Lac 3*
Number of rooms: 46
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