My stay at this hotel has been spectacular. Guarda Golf is easily one of the top 3 hotels I have stayed at around the globe in the last 5 years.
We traveled with a two year old, in search of a well-balanced resort where we could enjoy a few days of skiing but also find things to do with a toddler. Our expectations were more than exceeded by the Guarda Golf.
The hotel's location is good. It backs onto a golf course, which during the winter is covered with snow and used as a cross-country ski and hiking trail. There are big expanses where you can build snowmen and go sledding (the hotel lends you sleds) with the kids. It is also easy (~100m) walking distance to shopping areas that have a supermarket, COOP, Post, drugstore, regular shopping, and high end shopping. The hotel was happy to drive us to more shopping areas closer to Montana. If the snowy backyard with the Alps views is not enough to wipe out the kids, there is a playroom in the hotel stocked with drawing supplies, books, games, toys, and a DVD player.
For the days we skiied, the hotel arranged a baby sitter who was kind, professional, and most important -- our child liked a lot. The hotel drove the 5min to the rental place to arrange our ski and boot rentals, stored everything in the staffed ski equipment room, drove us to the gondolas, picked us up from the gondolas, and returned us to the hotel.
We used the restaurant several times during our stay -- breakfast, dinner, room service, and snacks/drinks at the lounge. The food was exceptionally good for all instances. Steak was as good as New York City's best steakhouses (up there with Del Frisco's and Sparks), and breakfast croissants just as good as Paris' best.
We also used the spa and received massage treatments -- again, excellent and befitting a 5 star resort. We were amazed at how efficiently they had packed multiple treatment rooms, a heated lap pool, a hot tub, lounge area, dry sauna, and hamamm into a space that did not feel small or cramped. There is even a golf practice swing net in the gym, with good quality clubs from Cobra.
The staff is very attentive without being over the top. It was very easy to arrange a car pickup from the CFF station at Sierres (the driver came to our platform to help with luggage). The hotel manager introduced herself to us, and over our stay we saw her repeatedly walking around all parts of the hotel checking in with staff and guests.
Without any planning for it, we threw quite a few challenges at the hotel staff. First, my mobile phone died, and I had to procure a USB cable to revive it. The hotel had a wide variety of mobile-phone IT cables and chargers, and immediately provided me with one.
Second, our child became ill right in the middle of dinner one night at the hotel's restaurant, from a stomach bug picked up earlier in town. After we returned to our room in a hurry, the staff packed up our food onto a room-service tray and brought it up to our room; any portion that was ordered but not yet received was left off the bill. Housekeeping was very accomodating and helpful in working around us.
The next morning, the staff drove me to the pharmacy so I could pick up everything I needed, and helped with translation. The hotel manager went out and purchased easy-to-digest toast for our child to eat while she recovered.
All in all, I cannot say enough good things about the Guarda Golf and its staff. I have skiied Zermatt and Chamonix -- though not as huge as Zermatt, and not as much of a "party nightlife scene" as Chamonix, Crans-Montana is much more family friendly while still delivering a quality experience. (For example, there is even a small children's ride area in town.) I felt that the Guarda Golf not only tolerated small children, but actively welcomed them, providing our two year old with her own bathrobe, slippers, and a plush toy.
We will definitely be returning here soon.
- Official Description (provided by the hotel):
- Guarda Golf Hotel and Residences is a five star superior resort. Open in summer and winter, it is set in the beautiful mountain landscape of the Valais Alps. With just 25 rooms and suites, as well as 8 private residences, it offers a warm, intimate ambiance. 2 restaurants and an ultra-modern Wellness & SPA. ... more less
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