We - family of 3 - have just spent two nights at Arena Guesthouse. We located the hotel on the internet and really liked the ambience illustrated by the website. We were given the impression of a newly renovated and modern design hotel.
Upon arrival we were greeted warmly and had all the necessary information about amenities etc. of the hotel. And this is were the positivity stops.
Our room did not meet our expectations and for the price paid we were very dissapointed. The furniture and carpet was worn out, the plastic sofa did not signal "design" at all, the bathrooms were outdated and lighting bad. To be fair: cleaning was fine. In short: very traditional swiss mountain style hotel: old fashioned, but functioning and clean.
We DO like traditional swiss, but when we pay for a design hotel, we expect design!
We shared our dissapointment with the receptionist, who was helpful but couldnt understand our frustration. However she informed us that everything was fully booked, but they could offer us a design room at the lodge (on the other side of the road and a sister-hotel) the following night.
After settling in and trying to cope with the dissapointment and feeling of being cheated we decided to go to the Arena Kitchen for dinner. The restaurant had been specifically recommended by the receptionist. When we got there, the waiter told us, that they were fully booked and couldnt tell, when they would have a table ready. We explained we were guests of the hotel, and as such, expected to have a seat, but were again refused.
No one - neither on email confirmation of the hotel booking nor by the receptionist had told us to book a table.
Getting back to the room and trying to go to sleep, we realized there was a reason why the room was equipped with plenty of earplugs. It is very loud!!
The following day we changed rooms and at a slightly cheaper rate at the lodge we had a socalled design room. And yes, energy had been put into decorating the room, but it was still very obviously worn out.
And still - although in another building - the earplugs were in place. Again very loud.
That night we had booked a table in the restaurant the previous disasterous night and were happy to have our dinner in the hotel. Service in the restaurant clearly showed an unexperienced level of staff, but apart from waiting a very long time for the menu we didnt suffer specifically from it.
Breakfast the next morning in the lodge (in the evening the Arena kitchen) was rather helplessly put together by one employee who didnt posess the overview of being able to arrange a breakfast buffet. We had to ask for several items ranging from water for the egg boiler, to butter, to drinks (we had to ask for coffee/tea).
All in all - we are sorry to say that - Arena Lodge, Guesthouse and Kitchen - cannot be recommended by us.
- Official Description (provided by the hotel):
- Our goal is to enable you to spend eclectic and easy days in Flims. That’s why we offer everything under one roof. Sleep: in design rooms, created by cool brands. Mountain: The Arena Lodge for Riders Hotel is situated just a few steps from the Flims base station. Fun: Après-Ski at the Arena Bar, Billard & Books at the relaxed Lounge, Sounds & Dance at the Arena Club. Everything nice so close. ... more less
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