We (myself, wife, and 6 year old daughter) stayed for 3 nights at Hotel Cresta for a skiing break. I've been to Flims before skiing and was keen to take the family there as the service and experience had been excellent previously (at a different Hotel - the Sunstar Surselva).
We stayed in a family room which was very spacious with a separate lounge area for the kid's bed, a bedroom, and a full size bathroom with a heated floor. Only downsides of the room were that the beds were a bit hard, and that it was located in the Chalet some 100 yards over the road from the main hotel - generally not a problem except when trying to use the Spa facilities as the Hotel expect you to walk over in your bathrobe - not much fun when it is snowing!.
The only thing that spoiled our trip was the attitude of the Manager (Owner?) who quite frankly was overbearing and extremely rude. We had asked after having dinner the first night (a 5 course fixed half board menu of typical German/Swiss fare) if we could alter it slightly for our 6 year old daughter the next day - i.e. more vegetables, no sauces, etc - the waiter was very pleasant and said no problem, and to ask the manager in the morning and it would be taken care of. My wife (who speaks fluent German) spoke to the manager in the morning to make the request - the manager immediately kicked off with a rant about the quality of the "fine dining" at the hotel and the unhealthy nature of eating "pommes frites" - his attitude was that the Hotel food is perfect and we won't change it for anybody, and stated that we were not looking after our daughter correctly if we weren't willing to feed her the Hotel food. He was very brusque and abrupt with my wife and refused outright to make any changes to the meals for our daughter. Since we hadn't even asked for "pommes frites" but rather for them to not serve the dinner for my daughter with sauces, I am at a loss to understand the manager's attitude.
Having stayed in many hotels all over the world I have never encountered an attitude such as this before - it is a real shame as the Hotel Cresta has nice rooms, a good spa facility, and helpful staff - We would have been happy to put up with the food (which is more aptly described as stewed country fare - rather than "fine dining") if not for the obnoxious attitude of the manager who should really look for a career outside the service industry! Needless to say I cancelled dinner at the Hotel for the remainder of the trip and we ate at a very friendly Italian restaurant in the village who were more than happy to provide additional side dishes of vegetables and main courses not stewed in a heavy sauce for our daughter.
All in all I would have to advise that anybody who expects a Hotel to remember that you are a paying guest, steer clear of Hotel Cresta until such time as there is a change in management.
- Official Description (provided by the hotel):
- The Hotel Cresta is a cozy vacation hotel, which is situated very quiet in a large garden. Three houses are connected and one house (Chalet) is about 80 meters away, without connection to the other buildings (restaurant and wellness). A free shuttle bus to the skilifts is available in winter. Hiking trails and sights are easily accessible by foot. The large wellness area with a heated outdoor pool and an unheated natural pool (summer) is complemented by several saunas and steam baths, a Kneipp fountain and a cold water pool as well as a resting room. In addition, the hotel has a small gym, solarium and a massage service in collaboration with an external therapist. In the morning, guests can enjoy a varied breakfast buffet sweet and hearty cold specialties as well as boiled eggs and scrambled eggs. In the evening a daily changing 4-5 course menu is served as half-board. Parking is available free of charge (outside) or for a fee (garage) directly at the hotel. ... more less
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- Also Known As:
- Cresta Hotel Flims