Let's start with the positive: The view is great!
Some facts: The guest house is part of the upper lift station of the Gotschnagrat cable car. Some rooms are on the floor above the arrival and departure hall of the huge gondola and most rooms are two floors below, where it smells of heating oil. The meals are served in the restaurant on the floor below the main hall. You need to cross a stampede of skiers simply to get down for breakfast (bring indoor shoes since the floor is wet). The view is splendid.
There are no facilities other than your room when the restaurant closes after dinner: no lounge or salon. The rooms on the lower floor have bunk beds and our room on the upper floor had a double bed. The rooms are not equipped, there are no or very few hangers, no table and chairs. Breakfast is served at 8.00 when the lifts open.
If you arrive from sea level, as we did, you might have problem with the height; we had headaches the first mornings up there. (We stayed seven nights.) The restaurant serves generous meals and well cooked in the rustic Swiss style ("gut bürgerlische Küche"), but you do not have a choice of meal for dinner.
Opinions: It is not suitable for a longer stay. Limit your visit to one or two nights. The restaurant closes when dinner has been served, because the personnel wants to retire to their rooms for the night. Then there is no where to go: The rooms have no space for socializing, not even a table for playing cards. The last lift up from the valley is at 18.00 so you are stuck up there on the mountain and you feel very lonely: you cannot get even a cup of tea, since there is no one around to serve you! There is not even a number for emergency provided!
We were dissatisfied that we could not be the first in the slopes despite living up at the mountain. The breakfast service does not start until the lifts have started (only if you fast can you be the first skier out).
The rooms and the service are of a standard that is below that of most hostels. We had no functional reading lamps in our room (red plastic lamp shade). We remarked to the manager who simply removed the shade ... There is basically no place to hang your ski clothes for drying, and not drawers and cupboards to unpack.
The manager is erratic and locked up one of the two bathrooms in our corridor when we were the only guest there (however we had our kids down in the basement who showered on our floor; we had asked for neighboring rooms and were placed as widely apart as the space could provide - three floors and at the ends of the respective corridors). We used both bathrooms in our corridor, but he simply locked one up. We asked him, and he said "but you are only two" --- but we where five, and had packed for being close together. (We picked the lock and used both bathrooms ;) He also accused us of misuse of the toilet when we remarked on a broken seat.
When you arrive, it is difficult to get up the mountain with your packing along with the horde of skiers. The staff at the ground station took care of our luggage but it took 3-4 hours before it arrived uphill; one day of skiing gone...
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